Energis action abuse report
19-04-2004, 10:42
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#1
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Inactive
Join Date: Jun 2003
Location: Warrington ntl:81304 Altitude: 12m (and falling)
Posts: 4,499
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Energis action abuse report
On Thursday I received an email with a Netsky.P virus from someone on pol.co.uk. These appear to be owned/run by Energis so I reported this to abuse@energis.com with a copy of the header. Almost immediately, I received an automated reply with a ticket number. I expected to hear no more but today, Monday, I received another email from them reporting that they taken appropriate action.
Quote:
Dear Sir or Madam,
Following investigation of your report we can confirm that one of our users has a virus infected system. This means the virus was almost certainly sent without the knowledge of the sender (several viruses use their own SMTP mailer and do not rely on the mail client of the infected host).
We have traced the account in question and locked the account holder's outgoing mail capability. We have sent the account holder notification of the likely infection, and issued them with instructions on the course of action they should take to ensure removal of the virus. Only when the customer contacts us to confirm they have removed the virus, will we reinstate their outgoing mail facility.
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Well done Energis!
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19-04-2004, 10:45
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#2
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Energis action abuse report
  yep well done
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19-04-2004, 11:18
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#3
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In the corner, sulking.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 8,041
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Re: Energis action abuse report
I have had replies from ISP's that did not come as autoresponders, but none a precise as that.
Excellent work Energis.
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19-04-2004, 11:34
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#4
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Inactive
Join Date: Nov 2003
Location: Teesside
Posts: 1,566
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Re: Energis action abuse report
Exact same thing happened for me with Energis last week. Pretty good aren't they. If only the rest of them were as efficient as that.
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19-04-2004, 11:39
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#5
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,596
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Re: Energis action abuse report
Just shows you what you can do if you try.
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19-04-2004, 11:51
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#6
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Inactive
Join Date: Jan 2023
Posts: 4,984
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Re: Energis action abuse report
well done Energis 
If only more ISP's would follow there example !!
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19-04-2004, 12:48
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#7
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: Zen & YouFibre FTTP, Sky Q TV, Sky Mobile, Flextel SIP
Posts: 31,303
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Re: Energis action abuse report
Very good.
In comparison - I reported one to NTL and it subsequently stopped - but I never got any notification that this was a result of action by NTL  .
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