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On Thursday 15th April I contacted NTL and the CS said that there was no order to re-port my number back to NTL and he could take the order now, I explained in a calm and dignified manor about what has been happening since the 5th, he apologised for the problems and would make sure that someone called me back
You may want to edit that manor to manner before sending the letter
Customer Care Team
ntl
Matrix Court
Siemens Way
Enterprise Park Swansea
SA7 9BB
edit: btw support staff don't lie when they say someone will call you back. If a callback it is not made then it is the person who should have called you back that has let you donw the support staff that logged your call.
another edit: this is to complain about your cm modem service not the number port malarki
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