[merged] Price increase

[badnbusy]

34.99

[badnbusy]

Incidently, i am not leaving ntl due to poor service. But of all the ADSL providers I know, not one has increased prices. They continue to come down, and ntl put theirs up. So i will now get a 1mb connection for as little as £30 with an ADSL provider.

[Stephen]

Come on it is only £3. the other speeds are staying the same price.

[hawkseye000]

Originally Posted by DarthYoda

Come on it is only £3.

i know what you mean but its the principle... it just makes us wonder if that £3 is just going straight into some executive's yacht (corrrectly spelt?) fund and not into improving the service

[badnbusy]

I can get 1mb with another provide for less. Don't people seem to understand that?

Just cancelled

[quadplay]

Originally Posted by badnbusy

34.99

Think back a year...

I think the letter sums it up nicely - "for the first time since it's launch" the price has gone up. You cannot expect something to stay at the same price forever.

[DrAwesome]

Originally Posted by badnbusy

Incidently, i am not leaving ntl due to poor service. But of all the ADSL providers I know, not one has increased prices.

It doesnt matter if you use adsl or cable as your isp these companies dont exist just to make you happy by providing a service (good or bad) for a cheap price, they are all in it for money/cash/profit, just because adsl is cheaper than NTL atm doesnt mean that will always be the case.

[erol]

Originally Posted by Pem

I think the letter sums it up nicely - "for the first time since it's launch" the price has gone up. You cannot expect something to stay at the same price forever.

No I expect the price to fall, as the cost of provision falls - year on year.

The cost to NTL for cable modems has fallen (as has the upstream kit too UBRs etc), the cost to NTL of servers and storage has fallen, the cost to NTL for external bandwidth has fallen, the cost to NTL for interest payments has fallen (post chapter 11), the cost of support staff has fallen (presumably with redunacies and outsourcing). Is it not reasonable then to expect the cost of service to the customer to also fall?

[erol]

Originally Posted by DrAwesome

It doesnt matter if you use adsl or cable as your isp these companies dont exist just to make you happy by providing a service (good or bad) for a cheap price, they are all in it for money/cash/profit, just because adsl is cheaper than NTL atm doesnt mean that will always be the case.

Well ther ARE commuinty networks and BB co-ops that offer BB on a non profit basis. It could also be argued that for a profit making venture the best way of making money/cash/profit (and ensuring the companies future) is to make sure your customers are happy.

[ZrByte]

Originally Posted by Pem

I think the letter sums it up nicely - "for the first time since it's launch" the price has gone up. You cannot expect something to stay at the same price forever.

I think the problem with that is even though this is the first time since its launch it has gone up in price, it was higher than a lot of other providers anyway before the increase. Its just not a smart move from NTL, Id go as far to say another dumb move in a long running chain of dumb moves in the last year or so.

[Charlie_Bubble]

Originally Posted by DrAwesome

It doesnt matter if you use adsl or cable as your isp these companies dont exist just to make you happy by providing a service (good or bad) for a cheap price, they are all in it for money/cash/profit, just because adsl is cheaper than NTL atm doesnt mean that will always be the case.

Hmm, I would have thought that one of the primary aims of any business hoping to be successful would be to make their customers happy. That's why most businesses has a customer service department.
Happy customers means:
(1) A constant income from them, with a low customer turnover.
(2) Low customer turnover means less money has to be spent trying to keep customers and attract new ones, to replace those leaving.
(3) A good reputation, which draws in more customers with no costs to the business.
(4) Unless you are are in a monopololistic position anyway, you should at least keep your market share.

So, although it's not the only aim, it should be a major factor in a companies strategy. If you're not a monopoly, don't make an essential product and you can't make your customers happy then you won't be in business too long.

[erol]

Originally Posted by Charlie_Bubble

If you're not a monopoly, don't make an essential product and you can't make your customers happy then you won't be in business too long.

I quite agree with the stuff about keeping customers happy being the best way of making money.

However whilst NTL is not a monopoly, it is a duopoly with BT with regard to last/first mile physical access in the areas it operates in and maybe that is what NTL is 'banking' on?

[Florence]

I phoned on Tuesday to lower my internet from 1mb due to the coming increase. The person Whose name I have, asked me to wait then said it was done. He also said in his parting remarks I hope you enjoy the new speed. This had me worried and as the modem didn't reboot I spoke to JustAnotherNoob in the chatroom who rebooted the modem. Still 1mb today I asked a CS member of staff of these forums to check for me. Little after the time they started work the modem rebooted and I am now on 600k bit it works at 440K max. So I am dissapointed that the instructions wasn't followed and the speed isn't what it should be. ADSL 512K customers are getting faster downloads.

I feel its time to monitor and in a few months if things are no different look to moving over to ADSL.. I know Vispa are averaging 470K for 512K speed.

[raging bull]

Likewise I contacted CS to reduce from 1meg to 600K.

Just done speed check 550/570K O'K for me.
Brian