Troubleshooting Tips?

Halva · 13-04-2004, 12:31

Could do with a bit of advice.

My NTL broadband connection has been deader than a very dead thing for approximately a week now. I've not had time to call NTL yet because of Easter stuff (it's my first job for tonight!) but I wanted to rule out any problems you people might be aware of.

I'm in Warrington, I do use the Manchester proxies, though I do switch to others when performance is poor. I believe I connect via Baguely.

The problem is not a browsing problem - email, messengers etc are all affected. I removed my router from the equation and it's not that and I don't have the broadjump software (it never would install properly!!)

Does anyone have any troubleshooting tips to allow me to narrow it down to network card, network cable, computer or ISP?

Many thanks,
Halva

peachey · 13-04-2004, 12:37

when you say it's dead

you mean no lights at all on the modem - yeah?

Neil · 13-04-2004, 12:38

Can you give us a few more symptoms to go on please?

to the site btw.

13-04-2004, 13:11

Quote:

Originally Posted by Halva

Could do with a bit of advice.

My NTL broadband connection has been deader than a very dead thing for approximately a week now. I've not had time to call NTL yet because of Easter stuff (it's my first job for tonight!) but I wanted to rule out any problems you people might be aware of.

I'm in Warrington, I do use the Manchester proxies, though I do switch to others when performance is poor. I believe I connect via Baguely.

The problem is not a browsing problem - email, messengers etc are all affected. I removed my router from the equation and it's not that and I don't have the broadjump software (it never would install properly!!)

Does anyone have any troubleshooting tips to allow me to narrow it down to network card, network cable, computer or ISP?

Many thanks,
Halva

Give Neil a pm and ask him who i am then pm me and i will see if i can get to you today

Neil · 13-04-2004, 13:21

I can totally vouch for Bill.

Halva · 13-04-2004, 13:21

Quote:

Originally Posted by Neil

Can you give us a few more symptoms to go on please?

to the site btw.

Thanks Neil and, sorry, that wasn't particularly helpful was it?! I am fairly computer literate but a little behind when it comes to knowledge of ethernet and cable stuff.

I connect via the cable TV set top box. There are two green lights to the right of the channel display, which indicate whether the broadband connection is working, I think. When the service has been down in the past, though, I've not noticed a change in these lights, IIRC. I tried restarting the box - when I did that the top light stayed lit while the lower light flashed intermittently and then stayed on. Both are on now. According to the NTL booklet, that is what it should do.

I cannot connect to any website or email server.

Does that help?

Halva

13-04-2004, 13:23

Quote:

Originally Posted by Halva

Thanks Neil and, sorry, that wasn't particularly helpful was it?! I am fairly computer literate but a little behind when it comes to knowledge of ethernet and cable stuff.

I connect via the cable TV set top box. There are two green lights to the right of the channel display, which indicate whether the broadband connection is working, I think. When the service has been down in the past, though, I've not noticed a change in these lights, IIRC. I tried restarting the box - when I did that the top light stayed lit while the lower light flashed intermittently and then stayed on. Both are on now. According to the NTL booklet, that is what it should do.

Does that help?

Halva

Have sent you a pm

Nemesis · 13-04-2004, 13:24

The lower light indicates the return path AFAIK. If it's lit it's ok ... what problems are you actually seeing ?

13-04-2004, 13:28

Hi

There are no network faults in Warrington at this time. So it could be your Box or your pc. Ether way i can fix it today. but i need to talk to you first to find out where you are.

Halva · 13-04-2004, 13:34

Quote:

Originally Posted by Bill C

Hi

There are no network faults in Warrington at this time. So it could be your Box or your pc. Ether way i can fix it today. but i need to talk to you first to find out where you are.

Thanks Bill, I'll take this to pm to avoid boring people!

Halva · 13-04-2004, 13:40

Quote:

Originally Posted by Nemesis

The lower light indicates the return path AFAIK. If it's lit it's ok ... what problems are you actually seeing ?

Just for interest, the message I get from Eudora when I am trying to connect to both the ntlworld pop server and another pop server is "could not connect, host not found"

Attempting to browse results in a 404 error message.

Everything else non net-related is working fine.

Halva

paulyoung666 · 13-04-2004, 17:24

Quote:

Originally Posted by Halva

Thanks Bill, I'll take this to pm to avoid boring people!

why would you be boring ppl , there could be some good info for other ppl come out of your problem

13-04-2004, 23:06

Quote:

Originally Posted by Halva

Could do with a bit of advice.

My NTL broadband connection has been deader than a very dead thing for approximately a week now. I've not had time to call NTL yet because of Easter stuff (it's my first job for tonight!) but I wanted to rule out any problems you people might be aware of.

I'm in Warrington, I do use the Manchester proxies, though I do switch to others when performance is poor. I believe I connect via Baguely.

The problem is not a browsing problem - email, messengers etc are all affected. I removed my router from the equation and it's not that and I don't have the broadjump software (it never would install properly!!)

Does anyone have any troubleshooting tips to allow me to narrow it down to network card, network cable, computer or ISP?

Many thanks,
Halva

Just an update Halva's connection is now sorted and back online. I will leave it to Halva to explain what the problem was.

Halva · 14-04-2004, 10:43

It was the router - I thought I'd ruled that out but I'm still a bit of an amateur when it comes to cable stuff. I have no idea why it stopped working after 6 months of working perfectly but there you go. At the moment I have a connection directly from the STB, which is a big relief and I will probably have to reset the router before I can get the other computers up and running again cause I *cough* appear to have lost the password information for it.

Big thanks to Bill, who endured the mess of wires down the back of my desk, sorted it out for me, and happens to be a great bloke too.

Halva

Stuartbe · 14-04-2004, 11:02

Quote:

Originally Posted by Bill C

Just an update Halva's connection is now sorted and back online. I will leave it to Halva to explain what the problem was.

Nice one Bill C

to you