'Orrible Week - Is it Just Me?

[Shaun]

Originally Posted by monkeybreath

some people there may be indian... but dial up support is definately not in India!!

Not even the off-net "freedom" package???

[Neil]

Originally Posted by dellwear

Not even the off-net "freedom" package???

I thought it was only Freedom 'Telesales' that are based in India?

[suzywong]

Hi Fred ,

Glad you're back too...............

Let me know please if you find a good reasonable ,provider,with some customer service too

Glad you posted too.
The "mutant bagle0 " can't send e-mail message scared me and trying to download with the worst in the world connection was awful not fun ,spent all of Sunday checking my pc and found nothing,Bagle is a nasty worm with backdoor capabilities.
Luckily someone else had posted the same problem and someone was pretty sure it was a technical fault.
I really wish NTL would brave putting known faults on status page.

I read a bit about firefly service provider who use another provider as backup if they have problems.Apparently this week there backup also have problems so they used another,I wonder if it was NTL???
Looking at their status page it is so human ,explanatory,appears honest much better than NTL'S..........

Happy surfing Easter,
Sue

[DrAwesome]

Originally Posted by suzywong

I really wish NTL would brave putting known faults on status page.

Maybe NTL dont think their dialup customers are important enough. (is this speculation?)

Originally Posted by suzywong

I read abit about firefly service provider who use another provider as backup if they have problems. Apparently this week there backup also have problems so they used another,I wonder if it was NTL???
Looking at their status page it is so human, explanatory, appears honest much better than NTL'S..........

Happy surfing Easter,
Sue

Firefly have a good informative relationship with their customers wether you are a dial-up, isdn & broadband customer, i have found that they're very supportive & very honest with their information, i remember once reading that they asked their customers what support method suits them, with regards to the hours their telephone - email - live chat support is manned. When i conversed with them many times in early January by email i recieved a good fast reply.

They did however have a few problems towards the backend of last year & they sorted the problems out as quick as they could keeping their customers informed all the way though that period.

If anyone should come across a competitive priced fault free isp let me know..