[merged] Price increase

[Foo Fighter]

Originally Posted by dellwear

If you're going back to BT, it may be worth your while having a mooch about www.ADSLguide.org.uk You might just be surprised at what you can get for your money

cheer mate, may as well have a scan

[carthage]

Originally Posted by Charlie_Bubble

Sorry, have the attention span of an NTL director!

There used to be an icon on the ntl screen that advised - manangement intellegence - This did not exist - it was a misnomer

[carthage]

do we know for definite what the price rises will be esp 150k BB

[Graham F]

Yes Neil posted them yesterday, 150k is staying as is

[N00N00]

Originally Posted by orangebird

It's not really a fair comparison though is it?

NTL pay for your stb, your installation, and all your maintenance costs whilst you have the package.

Freeview, you have to pay for and maintain (outside the manufacturers warranty) the service and hardware yourself.....

i think the comparison is pretty good. Freeview boxes cost peanuts and prices are still falling. The only maintenance involved is with an aerial. That's the worst case scenario becasue if you have a loft aerial or inddor aerial there's pretty much zero maintenance.

Also, you imply that NTL always pays for installation, when I believe that there is actually a charge for this - free installation is a special offer i think, rather than something everyone can have all the time. Also, even if you get free installation they can still bill you if the install is complicated.

On top of that the NTL service didn't have any volume control back when I had it and you are locked into a 12 month contract.

Much extra bbc content is missing even on radio channels and many boxes crash, are slow or lack basic outputs.

My freeview set-up cost me a grand total of 49 quid almost three years ago including all maintenece, hardware, installation, wiring, servicing etc etc (and i am not especially good with electronics). At current NTL prices the cost would be 700 quid!

Of course the NTL service is better than Freeview in some ways becasue it has more channels, and you do get a crap phone line (whether you want it or not). But the charges just keep going up and up, and the service still isn't up to standard. The vast majority of Freeview boxes are near perfect and very very reliable indeed (especially compared to NTL hardware). I expect most boxes will easily outlive your average tv. Also, they keep boosting the signal quality in many areas, so there are less and less people needing aerial upgrades.

Hopefully the government will force terrestrial channels to go Free to air on satellite as Ofcom have proposed. Then with any luck there will be almsot no one (other than NTL employees) left on the base pack.

The fact is that his post wasn't totally fair, but yours is much worse.

I know you're just trying to defend you beloved NTL, but the way to do this isn't though misleading people about the facts or implying that Freeview is costly to buy/maintain. I know this has been said beofre, but please don't fight innacurate posts with even more innacurate ones.

[asdf]

I have freeview as I no longer live in an ntl serviced area and I can honestly say I wouldn't mind paying that little bit extra for more decent channels.

Freeview is nice because it gives us a better (sorta) quality of picture. Apart from all the pixelation, but that's because we are in a bad signal area that FV says we shouldn't even get their service. BUT, it's selection of channels really is where it falls down. Their boxes are good, the EPG is fine, the menus are fine etc.

But unless I'm a kid or like travel, food, house or history I'm a big buggered.

The only channels I really watch are the terrestrial ones, TMF, The Hits, R2 and some of the other radio stations.

I like music TV, only they included the worst ones in my opinion, but then I'm not into pop so it doesn't suit me. I think there just needs to be a general TV channel, like Sky One, E4, UKGold. Something that shows something worth watching.

So, no, freeview isn't to everyones taste and I think they are two different products aimed at two different people. Hence one being FREE and one costing money. Surely it'd be better to compare Sky's base pack with ntl's base pack?

[asdf]

Originally Posted by N00N00

but please don't fight innacurate posts with even more innacurate ones.

That post wasn't inaccurate at all. She said that you'd have to pay for maintenance, which is true. She didn't say that the boxes WOULD break down. Nor, did she say that ntl's boxes WOULDN'T break down!

[N00N00]

Originally Posted by asdf

That post wasn't inaccurate at all. She said that you'd have to pay for maintenance, which is true. She didn't say that the boxes WOULD break down. Nor, did she say that ntl's boxes WOULDN'T break down!

Yes it is inaccurate. The post suggests that free installation is a standard part of the NTL service - i.e. something everyone gets and always will. This is clearly not the case.

On top of that - by going on about how NTL pay for installation (and thus how Freeview don't) it suggests Freeview is expensive to install. Whilst it may be true that orangebird needs an aerial upgrade to receive all Freeview channels, this is not true for many people. I.e. Everyone I know has had a zero installation cost for Freeview, and even with a crap aerial you should get quite a few channels.

NTL installation is NOT included unless you get a special offer - i.e. it is not free as standard or forever. Even if you do get a free install offer you can still end up paying if the install is complicated.

[LostintheNW]

Just wondering NTL say we have to give them 30 days notice to cancel our subscriptions - yet the price rises are due in May, and we get our next bill on 6th May - no info on this crap price rise business in our last bill - so if the prices are raised and we canel we have to pay a month on the new charges, even though their terms and conditions state you can cancel if the prices go up - where is our 30 days notice? - useless ******s they are - if the prices are going up then everything is being cancelled - no way will I pay anymore than I am for a substandard service that we get at the moment - and yes I have called them about it but nothing ever gets sorted out!!

[Neil]

Interesting Poll now running here: http://www.cableforum.co.uk/board/sh...ad.php?t=10842

Please go & vote.

[Neil]

Originally Posted by LostintheNW

if the prices are going up then everything is being cancelled - no way will I pay anymore than I am for a substandard service that we get at the moment

No 'if' about it-the prices are going up.

You should also vote in the poll that I have just linked to above.

[LostintheNW]

Just have done Neil - well looks like a nice bit of an argument coming with NTL - thank god I work in a Lawyers - shall get some advice before I shell out on anything after I tell them where to shove thier services - just wish I worked in contract law!! bah!

[ian@huth]

Originally Posted by LostintheNW

Just wondering NTL say we have to give them 30 days notice to cancel our subscriptions - yet the price rises are due in May, and we get our next bill on 6th May - no info on this crap price rise business in our last bill - so if the prices are raised and we canel we have to pay a month on the new charges, even though their terms and conditions state you can cancel if the prices go up - where is our 30 days notice? - useless ******s they are - if the prices are going up then everything is being cancelled - no way will I pay anymore than I am for a substandard service that we get at the moment - and yes I have called them about it but nothing ever gets sorted out!!

If you don't get 30 days notice of a price increase you can give notice to cancel your subscription when you receive your bill with the new charges and those new charges won't apply to you.

[Neil]

20. Cancellation Rights

You may cancel the Services without penalty in the following circumstances:-

(i) if We increase our Charges You may cancel those Services in respect of which the Charges have increased by giving Us one month's notice in writing within 30 days of the earlier of:

(a) such price increase being notified to You under Condition 6.2; or

(b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If You cancel Services under this Condition, the increased Charges relating to those Services will not apply to You;

(ii) if We significantly reduce the content of the Services or make any significant change to the terms and conditions of this Agreement under Condition 26(iii), You may terminate this Agreement by giving Us one month's notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such Services has expired

http://www.ntlhome.com/legals/residentialterms.html

[LostintheNW]

Well I haven't been given 30 days notice - there is nothing with our last bill, and the next one is going to be at the increased prices - but I have had the row with them before and they have stated they still want the 30 days cancellation notice - they ain't getting it no matter what. Just typical of this company at the moment, they think they can screw the customers for as much as they can get them - and as for putting the price of BB up! where the hell is the sense in all that??? BB is one of the only things that bring people to NTL - certainly isn't the naff TV service they provide - constant box lock ups, stuttering pictures, jittery sound, useless EPG that gives the great information of "no schedule data available", the list goes on.