Cannot tracert

ian@huth · 21-02-2004, 13:04

I have a win98se system running Zone Alarm (Free version) sitting behind a Origo router. Everything is working fine with one exception, when I try to run a tracert I get "request timed out" on every hop except the final one or as in the case of ntl.com a "request timed out" on all 30 hops. Anyone got any ideas as my brain is not functioning at the moment.

Stuartbe · 21-02-2004, 13:07

It sounds like the router and firewall are conflicing. Does the same thing happen if you disable the firewall ?

ian@huth · 21-02-2004, 13:12

Quote:

Originally Posted by stuartbe

It sounds like the router and firewall are conflicing. Does the same thing happen if you disable the firewall ?

Yes it does, must be something to do with the router but I seem to have tried everything with no success.

Ramrod · 21-02-2004, 13:12

Quote:

Originally Posted by ianathuth

I have a win98se system running Zone Alarm (Free version) sitting behind a Origo router. Everything is working fine with one exception, when I try to run a tracert I get "request timed out" on every hop except the final one or as in the case of ntl.com a "request timed out" on all 30 hops. Anyone got any ideas as my brain is not functioning at the moment.

I get the same problem...

Stuartbe · 21-02-2004, 13:13

Have you tried this with the pc connected directly to the modem....

NB some routers have an option to block icmp in. Have you checked to see if this is enabled ?

ian@huth · 21-02-2004, 13:15

Tracert works fine with router not present. Ping works ok, it is only tracert that is a problem.

Stuartbe · 21-02-2004, 13:18

Quote:

Originally Posted by ianathuth

Tracert works fine with router not present. Ping works ok, it is only tracert that is a problem.

It could still be a confilt between the router and zone alarm. Zone alarm can sometimes block trafic even when you have turned it off.

Do the other computers on the network (if any) have the same problem ?

NB - can you post a link to the router maker's website so I can get some techy details please.

ian@huth · 21-02-2004, 13:19

I won't know that until Tuesday when my daughter movrs in with us for a while and we connect hers.

Stuartbe · 21-02-2004, 13:23

Quote:

Originally Posted by ianathuth

I won't know that until Tuesday when my daughter movrs in with us for a while and we connect hers.

Have you got a link to the router makers site please m8

rdhw · 21-02-2004, 15:30

Quote:

Originally Posted by ianathuth

I have a win98se system running Zone Alarm (Free version) sitting behind a Origo router. Everything is working fine with one exception, when I try to run a tracert I get "request timed out" on every hop except the final one or as in the case of ntl.com a "request timed out" on all 30 hops.

This looks like a problem with the router not dealing correctly with the ICMP TTL-exceeded packets coming back instead of a reply to the UDP packet sent out. Consult the support system for the model of router that you have, and check for router firmware updates, etc.

ian@huth · 21-02-2004, 16:45

Quote:

Originally Posted by rdhw

This looks like a problem with the router not dealing correctly with the ICMP TTL-exceeded packets coming back instead of a reply to the UDP packet sent out. Consult the support system for the model of router that you have, and check for router firmware updates, etc.

Thanks Robin, I have emailed the manufacturer as I cannot find any firmware updates in their site.

Ramrod, is yours an Origo router?

ian@huth · 24-02-2004, 23:06

Well, my daughter is up here now from Essex and I have connected her PC to the router. She is also running windows 98se but doesn't have any firewall installed, yet. Tracert behaves exactly the same on her system as it does on mine so it must be the router that is stopping it. I have asked the manufacturer for help but have had no response so far. Everything but tracert works perfectly.

ian@huth · 08-04-2004, 15:22

Still having no luck in getting Windows Media Player to connect to radio streams over the net. I have just tried installing RealPlayer 10 to see if this could do the job, but whilst it can play radio channels using RealPlayer streams it just stays "connecting to Media" when trying to play a WMP radio stream. It's driving me mad trying to get it working and I don't want to format the drive and start again to get round it.

rdhw · 08-04-2004, 16:31

Quote:

Originally Posted by ianathuth

Still having no luck in getting Windows Media Player to connect to radio streams over the net. I have just tried installing RealPlayer 10 to see if this could do the job, but whilst it can play radio channels using RealPlayer streams it just stays "connecting to Media" when trying to play a WMP radio stream.

You might find some hints in Streaming Media Issues.

Is the PC having problems behind a NAT router?
If so, does it work or not work when the PC is directly connected to the cable modem (without a router)?
In your area, are the web proxies active or not active?
If active, do you happen to know whether they are Inktomis or NetApp?

ian@huth · 09-04-2004, 11:42

Quote:

Originally Posted by rdhw

You might find some hints in Streaming Media Issues.

Is the PC having problems behind a NAT router?
If so, does it work or not work when the PC is directly connected to the cable modem (without a router)?
In your area, are the web proxies active or not active?
If active, do you happen to know whether they are Inktomis or NetApp?

There are two PCs behind an Origo router, both running Windows98SE, neither of which are now using a software firewall.

Neither of the PCs can Tracert with the router present but can if connected direct to CM.

Windows Media Player v6.4 works perfectly on one of the PCs and has no problem with radio stations.

I have tried WMP v6.4 , v7.1 and v9 on the other PC and none of them allow radio stations to play. WMP v9 used to work on this PC. RealPlayer10 works OK on this PC with radio stations. When you try to access a radio station using WMP it just sits there "connecting to media" and the WMP crashes when you try to come out of it. Same result both connected to router and connected direct to CM.

Web proxies are active and I believe are NetApp (cache10-nott.server.ntli.net)