Overclockers.co.uk

[ZrByte]

Originally Posted by Tezcatlipoca

Yep, I definitely plan on never using them again, all because of this one bad experience. If that makes me crazy, then so be it.

It may only be "one bad experience", but it's the 1st (& last) time I will use them. Why? Because after this experience, there is no way I will trust them again.

Normally I would agree with BGM and say that your crazy, however this is no normal incident (You never know it may make it into the next Steven King Novel ), If the same had happened to me I would have also boycotted them and would spread the word to make sure that nobody I know would use them either.

Exactly.

Re-selling returned (& used) cards is something I'd expect of a certain high-street chain, not an apparently reputable company like Overclockers.

If they sent me an RMA card this time, how can I trust anything they sent me in future? (if I did ever order anything else - which I won't).

And saying they haven't received it...Hah, right. I sent it by Special Delivery. It's guaranteed to be delivered. The online tracking says it was delivered. I phoned Royal Mail today (& spoke to a person rather than the auto tracker), & they said it did get delivered.

I have asked Royal Mail for further details on the delivery (exact confirmation of where it went & who signed for it), so I can give that to Overclockers, although it will apparently take up to 5 days for them to get that to me.

I tried phoning Overclockers today, all through the afternoon. The sales line had what seemed an NTL style infinite queue, while the support line was constantly engaged (rather than even giving me a menu & putting me on hold as it did when I phoned last week).

I'll email them again tonight, & hopefully receive more than their usual (to me) day or so later 1 line reply.

Meanwhile, the time limit Overclockers give for sending something back ticks down & down.....will I end up being too late for a refund?

And, if it does turn out that Royal Mail did screw up rather than OC, the original blame still lies with OC for sending me an RMA'd card in the 1st place.

They might not actually be lying to you, it may be an honest mistake, but that doesnt make it right. Like you said above, RMA'd goods should have never been dispatched to you in the first place.

[Tezcatlipoca]

An update........

I emailed Overclockers.co.uk again on Monday.

I finally got a reply this evening (2 days later).

They still claim to have not received the card, but say they will give me a refund "straight away" as soon as they either book the card in, or I provide them with further proof of delivery.

I also got a letter from Royal Mail today (in response to my phone enquiry with them on Monday).

The letter from RM says that they definitely did deliver the card, & it definitely did go to the address on the package (which was the correct address, as I just printed out the shipping label OCs emailed me, & it matches that on their website etc).

RM also gave me a photocopy of the delivery sheet, giving the date & time of the delivery (Thursday morning, as the online tracker said), the name of the recipient company (Overclockers), *and* the important bit: the name & signature of the person who received the card.

I'll be phoning Overclockers tomorrow.........

[Tezcatlipoca]

Originally Posted by Tezcatlipoca

I'll be phoning Overclockers tomorrow.........

Phoned them up, & finally got a result: My card will be refunded, at last

[Strzelecki]

Hmm overclockers, 2-3 miles down the road from where I live, haven't had any problems with the products themselves just the postage. I paid the £8 for next day delivery on an order placed at 10.31am (because it's not any easy place to get to, I don't drive, it was a large order and I am at uni in the day), got the confirmation email thats says order dispatched....awaiting dispatch!? will be delivered in 2 days time, eh? emailed them...I order after 10a.m, which is the cut-off time for next day 10a.m! Dabs you can order at 6p.m and still get it the next day! Needless to say I shall be busing it or walking/cycling there next time I need something. I'm not put off though, they do some good products at decent prices (most of the time) and they're very good for price matching against where I work!

[Tezcatlipoca]

Originally Posted by Tezcatlipoca

Phoned them up, & finally got a result: My card will be refunded, at last

Agh


Just got another email from their "support" (sic).

They're not refunding the postage (not the initial postage nor the postage for sending it back to them). Despite it all being due to their original error (& therefore they who should pay). And despite them actually previously saying by email that they'd refund the postage. And despite them actually saying on the phone *today* that they would refund the postage.

So although they have refunded the cost of the card (well, they claim to have), they still have another 15 quid of my money.

I've just sent them yet another email, plus I've complained to their management & MD.

[Bifta]

Originally Posted by Tezcatlipoca

Agh


Just got another email from their "support" (sic).

They're not refunding the postage (not the initial postage nor the postage for sending it back to them). Despite it all being due to their original error (& therefore they who should pay). And despite them actually previously saying by email that they'd refund the postage. And despite them actually saying on the phone *today* that they would refund the postage.

So although they have refunded the cost of the card (well, they claim to have), they still have another 15 quid of my money.

I've just sent them yet another email, plus I've complained to their management & MD.

I'd get on to trading standards about it, don't let them cock you around further.

[Tezcatlipoca]

Yeah, I will do mate.

I'm gonna phone OCs again tomorrow too, as it will probably take the useless muppets 2 or more days to reply to my emails.

[Bifta]

Originally Posted by Tezcatlipoca

Yeah, I will do mate.

I'm gonna phone OCs again tomorrow too, as it will probably take the useless muppets 2 or more days to reply to my emails.

Keep us posted, the more people discover useless companies the less chance they have of getting shafted.

[Tezcatlipoca]

Will do, definitely.

I'm quite happy to "spread the word" about the crappy service OCs have given me.

[Ben]

Could always sign up to there forum and post all that on there. They will love that

[BBKing]

Interesting thread, I'm pricing up a new system at the moment and went to Overclockers first as they're usually cheapest and have given me decent kit in the past. Bit perturbed to hear this so I went to overclock.co.uk instead and they're a bit more expensive, but are shortlisted for a best shopping website award, having come second in the 2002 poll last year. So I'll be sticking with them, I think, although they're pretty hardcore (no cheap RAM!).

[Bifta]

Originally Posted by BBKing

Interesting thread, I'm pricing up a new system at the moment and went to Overclockers first as they're usually cheapest and have given me decent kit in the past. Bit perturbed to hear this so I went to overclock.co.uk instead and they're a bit more expensive, but are shortlisted for a best shopping website award, having come second in the 2002 poll last year. So I'll be sticking with them, I think, although they're pretty hardcore (no cheap RAM!).

I think with overclock you pay for the peace of mind of decent customer service, lately though, it's getting a bit of a chore to get through to them on the phone (no queueing system), but they respond to email pretty well and are always very helpful even when it comes to RMA'ing stuff.

[BBKing]

I'll let you know how I get on, thanks for the tip.

[Tezcatlipoca]

Originally Posted by Ben

Could always sign up to there forum and post all that on there. They will love that

Hmm, they have a forum? .... LOL

Originally Posted by BBKing

Interesting thread, I'm pricing up a new system at the moment and went to Overclockers first as they're usually cheapest and have given me decent kit in the past. Bit perturbed to hear this so I went to overclock.co.uk instead and they're a bit more expensive, but are shortlisted for a best shopping website award, having come second in the 2002 poll last year. So I'll be sticking with them, I think, although they're pretty hardcore (no cheap RAM!).

Good choice m8 (IMO ), I'd stay away from Overclockers if I were you....I wish I had

Maybe I've just been unlucky, & they're actually quite good normally...But every aspect of my experience with them so far has been utter crap, & I'm never going back.

Originally Posted by Bifta

I think with overclock you pay for the peace of mind of decent customer service, lately though, it's getting a bit of a chore to get through to them on the phone (no queueing system), but they respond to email pretty well and are always very helpful even when it comes to RMA'ing stuff.

Overclock sound better than Overclockers, from what you say.

I tried phoning again on Friday...spent half an hour on hold, before giving up. Not worried about the bill (I was calling from work, lol), but still v annoying. Emails take a while to be replied to as well.


Current situation:

Eventually got a reply to my barrage of emails the other night (I emailed support, techadmin, individual support staff, plus the "manager" email address & the MD's email address).

They are going to "get this sorted" for me.....

[mrmassive]

i just bought a fx5950 ultra 256mb for 160quid from usa including delivery