[Merged] Manchester Proxies. - Page 19

iadom · 03-04-2004, 12:11

Quote:

Originally Posted by th'engineer

You are invited to join the NW proxy formation dance team

Well I did say I didn't think it was the proxies due to the fact that I could not get my emails either. The connection was live as I could still tracert. Did a dual reboot of PC/STB and cleared the problem.
The STB event log reports 173 CM Periodic rangeing fail. at the time of fault.

Stuart · 03-04-2004, 20:03

Quote:

Originally Posted by th'engineer

You are invited to join the NW proxy formation dance team

What, does that mean they all fail at exactly the same time?

**Paul** · 03-04-2004, 20:38

Quote:

Originally Posted by scastle

What, does that mean they all fail at exactly the same time?

Now come on - it must mean they fail in a nice pretty sequence

th'engineer · 04-04-2004, 07:24

Quote:

Originally Posted by DrAwesome

I agree, but they can be used as safety net as NTL dont operate a 24hr fault service (especially over the weekend)

I was quite happy with the service without proxies

LostintheNW · 04-04-2004, 11:10

I'm in the Manchester area and on their pathetic attempts at providing a proxy service - this morning I could do all the usual collect mail, talk over yahoo etc, but come to surfing the net - 10 mins to load google.co.uk on a 1meg connection? not on! - I couldn't even surf the net to find Robin Walkers page to switch proxies - I ended up calling the faults centre in Wales, after dialing every number possible at NTL only to discover they are all closed - marvellous idea that is! - My connection is now kind of working, but I would'nt say I was getting the speeds I got while the proxies were switched off - I have to use the proxy given to me on the phone for a week then call back after trying the Manchester ones again, if they are not working next week, its bye bye NTL.

DVS · 04-04-2004, 20:14

Well NTL have now lost my business. BT will be getting a call in the morning and I'll go to ADSL. Just lost a bargain on Ebay due to the god awful response times on the NTL Proxies. Half the time I can't even get ebay to load. What ********. I emailed Broadband support last week about the issue and got some unrelated bull**** response about bandwidth from them. ENOUGH'S ENOUGH.

Bye Bye NTL..

th'engineer · 06-04-2004, 17:51

To add to the above comments to NTL staff on this board your proxies are playing up again

Neil · 06-04-2004, 18:44

Quote:

Originally Posted by DVS

Well NTL have now lost my business. BT will be getting a call in the morning and I'll go to ADSL. Just lost a bargain on Ebay due to the god awful response times on the NTL Proxies. Half the time I can't even get ebay to load. What ********. I emailed Broadband support last week about the issue and got some unrelated bull**** response about bandwidth from them. ENOUGH'S ENOUGH.

Bye Bye NTL..

You might want to take a look here: http://www.cableforum.co.uk/board/forumdisplay.php?f=37

th'engineer · 06-04-2004, 21:51

Quote:

Originally Posted by DVS

Well NTL have now lost my business. BT will be getting a call in the morning and I'll go to ADSL. Just lost a bargain on Ebay due to the god awful response times on the NTL Proxies. Half the time I can't even get ebay to load. What ********. I emailed Broadband support last week about the issue and got some unrelated bull**** response about bandwidth from them. ENOUGH'S ENOUGH.

Bye Bye NTL..

Well you can not say that NTl had not been warned that they will lose customers in the NW. The proxies routing software is playing up again had to specify one to get here

Chris W · 06-04-2004, 21:55

Quote:

Originally Posted by LostintheNW

I ended up calling the faults centre in Wales, after dialing every number possible at NTL only to discover they are all closed - marvellous idea that is!

Technical support open hours 8am-midnight everyday
Langley SACM- 0845 650 0121
Bromley SACM- 0845 650 0925
STB- 0845 650 0125

Customer services- weekdays 8-8pm and saturdays 9am- 6pm (i think!)
151 from an ntl phone, or 0800 052 2000

hope that helps.

th'engineer · 06-04-2004, 22:20

Quote:

Originally Posted by monkeybreath

Technical support open hours 8am-midnight everyday
Langley SACM- 0845 650 0121
Bromley SACM- 0845 650 0925
STB- 0845 650 0125

Customer services- weekdays 8-8pm and saturdays 9am- 6pm (i think!)
151 from an ntl phone, or 0800 052 2000

hope that helps.

I think we need the cause sorting out not phone numbers for TS, its diabolical tonight

06-04-2004, 23:33

Quote:

Originally Posted by th'engineer

I think we need the cause sorting out not phone numbers for TS, its diabolical tonight

Just remember my number is not tech support. You must report to Faults not me ?. It will not be fixed if you dont report it. There is no point winging on here if you dont report it to tech support. How many times must i say this is not monitored by tech support.

Chris W · 06-04-2004, 23:42

Quote:

Originally Posted by th'engineer

I think we need the cause sorting out not phone numbers for TS, its diabolical tonight

I know that, but LostinNW was claiming that every number was closed, so i was providing the right numbers for him to try reduce his frustration.

None of the techs and ntl can sort this out, but we log each call, and it is report to the fault management team, so i am sure they will recognise the problem, and will do something about it when they want to (and no i don't know anything about when that will be).

The most tech support can do about it at the moment is give you proxies outside the area to specify, and that is the same advice that i will give on this site. It is not a solution, but merely a work around i know, but at the moment it is the best that i can do for you.

Sorry if this is not enough, but technical support do not deal with network management, we are doing our best for you given the circumstances, and believe me we don't particularly enjoy the situation either, but I am doing my best with that i have to work with!

Neil · 07-04-2004, 07:47

Surely this has being going on long enough for people top realise that ntl appear to be doing little or nothing about it.

I would suggest you contact Alan Grant, he is the MD for that region.
He is a top guy, very hands on, & is very customer focused.

Info here: http://www.ntli.info/index.php?page=index_v2&id=19&c=18

Neil · 07-04-2004, 08:52

Right-listen up people....

I happen to know that almost no one has reported this issue to ntl.

I have spoken to someone who has seen the reported issues, & hardly anyone has phoned up about this proxy issue.

I would suggest you get your ar$e$ in gear, & get on the phone to ntl & report this issue.

Make a note of the person you speak to's name & number, then follow it up.

If you don't report it, they won't fix it-guaranteed.