e mail dead again

bertJ · 31-03-2004, 19:24

ntl e mail not working again in Wirral, Merseyside. No mention on server status page or server status line. Anyone else having problems please?

paulyoung666 · 31-03-2004, 19:38

have you tried webmail on the ntl home page ?????????????????

bertJ · 31-03-2004, 19:44

Quote:

Originally Posted by paulyoung666

have you tried webmail on the ntl home page ?????????????????

Yes, thanks. webmail OK and e mail just come back!

paulyoung666 · 31-03-2004, 20:17

Quote:

Originally Posted by bertJ

Yes, thanks. webmail OK and e mail just come back!

alls well that ends well then

Neil · 31-03-2004, 20:53

Quote:

ntl email service (Resolved)

31 March 2004 19:39

ntl internet customers on all packages may currently be unable to access some or all of their incoming email accounts, or may find that unread email and mail saved in webmail has temporarily disappeared.
This is due to a problem with one of our email servers.

Our engineers are aware and are working towards a resolution as soon as possible.

Please accept our apologies for any inconvenience this may cause.

This issue is now resolved

Eric55 · 01-04-2004, 07:03

Its 7.00 am and E.Mail is still down here in South Wales also cannot get web mails either.

Neil · 01-04-2004, 07:09

Quote:

Originally Posted by Eric55

Its 7.00 am and E.Mail is still down here in South Wales also cannot get web mails either.

Have you contacted ntl about it?

sparkie · 01-04-2004, 07:19

Unable to receive mail from one of my mail accounts via outlook express, keep getting the following error message:

Quote:

"There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR mail storage services unavailable, wait a few minutes and try again.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92"

Has been like this since last night (Surrey Area)

JC

sparkie · 01-04-2004, 07:26

Further to the above message, does anybody know a relevant e-mail address to report this to NTL. Just haven't got the time to wait for ages on the phone to CS

JC

Neil · 01-04-2004, 07:27

You must contact ntl about this.

sparkie · 01-04-2004, 07:30

Thanks Neil
What is the best contact number? seem to have so many to choose from!

Neil · 01-04-2004, 07:42

Quote:

Originally Posted by sparkie

Thanks Neil
What is the best contact number? seem to have so many to choose from!

0845 650 0121 for SACM (Stand Alone Cable Modem)

0845 650 0125 for STB (Set Top Box)

Let us know how you get on-remember to get the name/extension number of the person you speak to.

HTH.

sparkie · 01-04-2004, 08:06

Thanks Neil

Reported it at 8am, apparently they know there is a problem and they are trying to resolve it as we speak!

JC

Neil · 01-04-2004, 08:10

Quote:

Originally Posted by sparkie

Thanks Neil

Reported it at 8am, apparently they know there is a problem and they are trying to resolve it as we speak!

JC

There's been a 'problem' for about the last 12 months or so.

Russ · 01-04-2004, 09:39

I am so glad I've gone to Pipex. My old ntlworld email address still seems to be open so I still pop my head in there now and then to pick up any message from people who I've forgotten to give my new address to. But no, NTL's legendary mail servers are today doing what they do best...