130k without BT service in manchester

[Graham F]

http://www.theregister.co.uk/content/5/36594.html

Oh boy, some people will not be happy

[Pierre]

The Full statment from BT:

This bulletin is for information only and the information contained in it cannot guarantee to be exact.

Manchester Dial House Deep Level Tunnel Fire

Incident Summary
A Serious Incident (SI) was declared at 02:29 hrs due to loss of a multiple services within the vicinity of the BT building Dial House. In terms of customer impact assessment, the failure appears to have a large impact upon a wide number of BT customers and services. A fire has been confirmed in a deep level tunnel between two major BT nodes Manchester/Rutherford and Manchester/Dial House. Manchester Fire Service are in attendance. There are believed to be between ten and twelve cables affected by the deep level tunnel fire. SECT management bridge call has been established - 05:30 hours. A Forward Control Point has been established at Manchester Dial House and the IOERP team has been briefed.
Progress
 Emergency Planning teams and other key areas have been mobilised.
 The following bridges have been opened:- Management, Recovery, SECT, Technical, NECT, Tech †“ Think Tank
 Both tunnel terminal buildings have been secured.
 Fire service and safety officer in attendance at both sites. Staff prevented from entering buildings.
 Other terminal buildings on tunnel spurs to be investigated for safety and damage

Current Customer Impact
 MSIP report one hundred and sixty eight customer service links affected with twenty three core links also impacted. Thirty five ADSL Multiplexers also out of service. Fifteen thousand, six hundred and twenty eight end users are impacted across one hundred and ninety three ISPs. There are also ten Framestream customer access links with one hundred and eight customers affected. Also 312 PBCs.
 Edinburgh CMC report loss of an SDH system between Manchester/M and Manchester/AD impacting upon forty six 2 MBits/s links. Vision Circuits also affected but only loss of resilience at this time.
 IP Services †“ multiple platforms affected : ten Dial IP POPââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s with potential total loss of signalling. Customers include fifty one AOL links impacting 1530 ports and one hundred and twenty seven MTS 2Mbits/s links impacting 1530 ports; three signalling gateways †“loss of resilience only; VPN †“ three hundred and eight circuits affected; direct IP †“ seventeen alarms including Manchester Airwave service and VOIP has sixty five critical alarms.
 BTWM are currently dealing with in excess of 1200 faults affecting OLOââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s.
 BT Global Services- in excess of two thousand alarms which include thirteen X25 nodes out of service.
 Manchester Police report loss of several radio systems.
 PSTN has lost one hundred and fourteen concentrators across nineteen processors, affecting one hundred and thirty eight thousand customers.
 Featurenet report ten SRUs and eleven route sites affected †“Manchester/Alara switch. Four SRUs and two route sets on Sheffield /Yeoman switch. Ten SRUs and one route set on Warrington/Woden.
 SMDS has some fifty customer circuits affected, only one customer fault report received so far.
 FBS has eight customer circuits affected.

Current Situation
 Technical and management bridges have been established to support the incident.
 SECT established.
 The fire brigade are still on site and it is unlikely that we will be able to allow engineers into the tunnel until later this afternoon

Actions.
 Manchester area resources, emergency planners and cable support teams mobilised.
 RED team mobilised by UK NMC.
 SECT and Think Tank established.
 IOERP team briefed.
 Two TESS vehicles dispatched to site.
 Forward Control Point established at Dial House.

Detailed Summary
A fire has occurred in a deep level tunnel between Manchester Dial House and Manchester Rutherford House. Manchester Fire Brigade are in attendance. BT Emergency processes have been activated including a Strategic Emergency Co-ordination Team ( SECT). The IOERP team has been advised. The tunnel owner is liaising with Manchester Fire Service
It is believed there are twenty five cables are affected.

The next update of this briefing will be at 12:00hrs Monday 29th March or sooner if there are any significant developments.

[Neil]

http://www.connection.pipex.net/cgi-...n=Connectivity
Proper stuff!

[TheBlueRaja]

Haha,
Its saved me a trip from Brighton to Oldham today to install a VoIP solution because their broadband link is down.

Now i have a cushty afternoon off.

Whoohooo - Go fire go.....

[ultimate]

Fire caused a lot of damage to underground cables in Manchester causing 130000 BT phones losing connection , especially bad in south Manchester, that where I am. Am I glad that I am with NTL !!

Bet this is the right place for this comment!!!

[DrAwesome]

Originally Posted by ultimate

Fire caused a lot of damage to underground cables in Manchester causing 130000 BT phones losing connection , especially bad in south Manchester, that where I am. Am I glad that I am with NTL !!

Bet this is the right place for this comment!!!

already covered here

[ultimate]

Oh dear, I just been directed to this thread by NEIL !!! Can't win them all !

My orginal thread here :http://www.cableforum.co.uk/board/sh...ad.php?t=10346

[Matuka]

I wonder if anyone has found that thier service is any faster because of fewer people on the net?

[Simon Rochelle]

BT's contention ratio on the main pipes is 50:1 on its primary residental bb lines, and its most likely it will of been these groups of people all on the same connection that all went down together, it would of been nice to have faster speeds but i doubt it.

The fire in Manchester caused substantial loss of service as far as Glasgow and all over the UK, BT have rerouted most of there networks affected to accomodate the loss of service.

[lynxus]

We had about 30 Leasedlines in that area go down when the fire brokeout.
Most of them have come back up now.

Only most of them