Customers... Again

[LooeyUK]

Right, not that long ago I posted a topic about customers who "dont know how to use the digital machine".

Well, to prove my point that it is so easy to use my sisters friend used it today. She has never used it. Shes not one of the brightest but she managed. She did not ask me any questions. She just got on with it.

So why cant a 30odd year old man do it? Or anyone else? Who knows.

A woman come up to me and said she wanted these 7 photo's copied. I said that there is a machine that you can do it yourself. She said no, can you do it. I said that I can show you how to do the first one.

..she then snatched them out my hand and said she will go else where.

It annoys me.

I do not get paid to use that machine. No one gets paid to use that machine. Its a self service machine!!!

[Julian]

OK... you obviously have a real problem with this machine thingy....

What would happen if you spent most of your day helping customers to use the machine?

Is it possible that the management would realise that the machine is not user friendly and do something about it?

[MovedGoalPosts]

Originally Posted by Julian

Is it possible that the management would realise that the machine is not user friendly and do something about it?

Depends if they subscribe to the ntl school of management

[LooeyUK]

Originally Posted by Julian

OK... you obviously have a real problem with this machine thingy....

What would happen if you spent most of your day helping customers to use the machine?

Is it possible that the management would realise that the machine is not user friendly and do something about it?

The problem is, there is no problem with this machine. It is user friendly. You cant get anymore friendly!!!

My mum also came in later on that day. She had a Sony Stick. I told her to use that machine, within 2 mins she handed me the receipts. Simple.

I asked her how easy it was. She said it was fine.

The 7 other colleagues and my manager all agree that customers are just lazy when it comes to that machine.

[paulyoung666]

Originally Posted by LooeyB

The problem is, there is no problem with this machine. It is user friendly. You cant get anymore friendly!!!

My mum also came in later on that day. She had a Sony Stick. I told her to use that machine, within 2 mins she handed me the receipts. Simple.

I asked her how easy it was. She said it was fine.

The 7 other colleagues and my manager all agree that customers are just lazy when it comes to that machine.

you can all agree what you want , but if the customer cant work it they cant work it can they , ok so you dont get paid to work the machine , but surely in your job helping the customer is paramount , or have i got it wrong again

[Russ]

Originally Posted by LooeyB

The problem is, there is no problem with this machine. It is user friendly. You cant get anymore friendly!!!

My mum also came in later on that day. She had a Sony Stick. I told her to use that machine, within 2 mins she handed me the receipts. Simple.

I asked her how easy it was. She said it was fine.

The 7 other colleagues and my manager all agree that customers are just lazy when it comes to that machine.

I think 'lazy' is a very wrong word to use. Many people (and this isn't restricted to the older generation) have almost a 'fear' of technology and computerised systems. It may well be easy but it can almost be a phobia. People are afraid that if they press the wrong button or if something goes wrong then the machine will break down and they'll be lumbered with the expense etc

Customers won't see the machine the way you do - you look at it everyday, you probably know it so well that you forget it's there. Customers won't pay that much attention to it. They won't know it's idiot-proof. All customers are concerned with is their shopping, and why not? All they can see is some strange machine. Who cares that they can't set off World War 3 if they press the wrong button? As far as a lot of customers are concerned, they will be the ones who instigate the nuclear attack of some small third world country if they press the wrong button or even look at it wrong.

So they get a member of staff to do it because A they look like they know what they're doing and B if anything goes wrong, it's up to the shop.