Can't get Digital just cos im a student - WTF ?

[Reaps^]

I dont get it. I can't order Digital TV (not even the base pack) - just because im a student. I already had 1mbit for approximately 9 months and downgraded to 600k so I could afford the base pack.

I phoned up and they said that I cant have it because im a student. WTF is that all about?

I can get analogue which is £4 cheaper. But i'd rather digital!

Why cant students get Digital???

[Neil]

I smell BS.....

That makes no sense whatsoever. They were happy to take £35.00 per month for 1 meg BB, but now they are not willing to take £25.00 for 600k + whatever the cost of the DTV Base pack?, but you can get analogue for £4.00 less?

They never cease to amaze me.

Welcome to the site btw.

[bigitup_j]

ntl are truely stupid!

[orangebird]

Originally Posted by Reaps^

I dont get it. I can't order Digital TV (not even the base pack) - just because im a student. I already had 1mbit for approximately 9 months and downgraded to 600k so I could afford the base pack.

I phoned up and they said that I cant have it because im a student. WTF is that all about?

I can get analogue which is £4 cheaper. But i'd rather digital!

Why cant students get Digital???

Are you living in a private address or in halls?

[MovedGoalPosts]

Weird, I wonder if there's some sort of credit rating issue, that you can have services valued at say up to £40.00 in total, but go over that and something says you wont be able to pay? But as I'd have thought ntl are deperate for any source of funds, You'd think they would simply ask for some extra security, perhaps a guarantor?

[Tristan]

There is a special student deal whereby you get a 9 month minimum contract rather than 12 (as the usual length of a lease on a student house is 9 months). This is for analogue TV only, however.

If you're going to be able to fulfil all 12 months of a standard contract, I can;t think of any reason that NTL wouldn't want you to have it...

[Reaps^]

Originally Posted by Tristan

There is a special student deal whereby you get a 9 month minimum contract rather than 12 (as the usual length of a lease on a student house is 9 months). This is for analogue TV only, however.

If you're going to be able to fulfil all 12 months of a standard contract, I can;t think of any reason that NTL wouldn't want you to have it...

Exactly,

let me paste my thread from ocuk.

I am annoyed.

Just cos im a student, I cannot get 'digital TV', but only the Analogue TV in my area where I live.

After hours of thinking of what to decide to get, I came out with... getting Digital Cable TV - Base Pack. (1 month free trial of the family pack - no installation fees).

I was happy talking to the guy over the phone, he said seeing as i'm a student, I have to get my parents to make the purchase. I said "ok i'll get them to do that", he gives me an installation date and all I have to do is cancel my installation of Analogue (dont ask) and then it'll be fine.

Today, I phoned up NTL CS, who then sent me to their sales department and stated, cos im a student "I cant get Digital..."

I asked why students are not allowed, they didnt really know, only that us students only have a 9 month contract. I said thats nothing to worry, i'll take out a 2 year contract if you like, just sign me up as a normal customer. I then got sent over to another department to 'switch' my account. but I told them the scenario, and they said cos i was in a student 'area' (which is on a main street in swansea, definitely not just for students) that I couldnt switch my account. (WTF??). So after being informed that my digital was getting installed on the 2nd april, I now get informed a week later that I cant have it? Do NTL just like to **** you around?

I spoke to 8 different people from 2 departments. They kept chucking me from one to another. I eventually got sick of it and told them firmly that Im sick of getting chucked between 2 departments. and asked them to confirm what i've been told.

I can only get analogue TV now. Not entirely happy with that, which im assuming someone who lives directly across the road with me can have digital (non-student of course).

Why are students treated this way? I was already paying £35 a month for 1mbit, why does an extra £18 make any difference?

Anyway, thats my rant over. Ur opinions? [img]Download Failed (1)[/img]

[poolking]

Reaps, I suggest you answer orangebird's question, and has it really helped posting your rants on other forums?

Maybe these NTL employees have been mis-informed, have you tried phoning them again and ask to speak to a supervisor?

I am in no way defending NTLs actions, but try to keep a level head in these situations.

I think its because of the cost of a digital STB install. A 9 month contract does not allow ntl to recover the install cost.
I would ring CS back and make it clear that you want a 12 month contract and not a 9 month student deal. If your parents are acting as guarantors for you then hopefully the CS rep will be able to sort it out.

[Neil]

That doesn't make sense though-it works out to £4.00 per month difference, surely you're not suggesting that there is a £12.00 break even point for TV installs?

[Reaps^]

Originally Posted by orangebird

Are you living in a private address or in halls?

I'm in a flat on a main street in swansea. There are actually only students in this flat, but i've spoken to the landlord and he said he does allow non-students to live here aswell, So I dont know the problem.

Originally Posted by Proppinupthebar

I think its because of the cost of a digital STB install. A 9 month contract does not allow ntl to recover the install cost.
I would ring CS back and make it clear that you want a 12 month contract and not a 9 month student deal. If your parents are acting as guarantors for you then hopefully the CS rep will be able to sort it out.

I said to them, im willing to take out a 2 year contract, because i'm going to be living here awhile, seeing as i've got a contract out with my landlord.

They sent me to another department and I asked to change my account and they told me I couldnt, because I live in a highly student-populated area, so I cant take out a non-student contract. The person who said I was going to have Digital installed just told me to take it out in my mums name, but CS told me that I could only get it installed wherever my mum lives if thats the case. Which I don't want to do.

Originally Posted by poolking

Reaps, I suggest you answer orangebird's question, and has it really helped posting your rants on other forums?

Maybe these NTL employees have been mis-informed, have you tried phoning them again and ask to speak to a supervisor?

I am in no way defending NTLs actions, but try to keep a level head in these situations.

The other forum is where I post mainly and from there I got a link to come here, so yes.. It has helped.

Can someone on this forum just change my order to Digital, or something alone those lines.. without having to go on the phone and get jumped about from department to department?

[Neil]

We will continue to help you, but ultimately ntl don't help themselves.

Left hand/right hand scenario I'm afraid.

Will your landlord allow you to have Sky?

£4 per month? I don't see where this comes from.

[Neil]

Originally Posted by Proppinupthebar

£4 per month? I don't see where this comes from.

Originally Posted by Reaps^

I dont get it. I can't order Digital TV (not even the base pack) - just because im a student. I already had 1mbit for approximately 9 months and downgraded to 600k so I could afford the base pack.

I phoned up and they said that I cant have it because im a student. WTF is that all about?

I can get analogue which is £4 cheaper. But i'd rather digital!

Why cant students get Digital???

They have offered Reaps an analogue service @ £4.00 less per month, but seem not able to offer a digital service.

[Reaps^]

Originally Posted by Neil

We will continue to help you, but ultimately ntl don't help themselves.

Left hand/right hand scenario I'm afraid.

Will your landlord allow you to have Sky?

Yup, he doesnt mind what I do by the looks of things