Stb keeps freezing,can a P2P do this - Page 3

browneggsandham · 19-03-2004, 18:32

Quote:

Originally Posted by theblueraja

Sorry mate - your wrong.

Hold on before you go for the negative reputation button - i'll explain why.

There is absolutely no justification whatsoever for an NTL employee telling a customer to format his hard drive in regard to the fault mentioned. There is also no way that someone who is even remotely technically savvy would have made that recomendation.

It beggars belief that
A) This guy gave out that recommendation in the first place.
B) He works in technical support
and
C) Quite franky - someone here is sticking up for them.

I am quite happy to give praise where its due, and do so whereever it is, but this is beyond a joke. In fact the only reason i can think that a representative of a company would say that to someone who may not have any technical knowledge is that they are playing a joke.

I was not "Flying off the handle" earlier, i was simply struck dumb by the stupidity of the statement by somebody in NTL's technical support.

That in no way infers everybody in that department is as incompetent, but NTL have to root these idiots out if they are to start gaining respect.

You argue that posts like this prevent NTL employees from coming on this site - something tells me that people who give that type of advice would never post on a site like this as they would be laughed off in no time, only the employees who are keen to help people would and have some technical savvy do that.

And for that the NTL employee's who do post here have my respect. Respect is gained not implied.

Good post - I agree entirely.

Browneggsandham

IanGuy · 20-03-2004, 10:50

Yesterday to do some testing, i checked my STB digital box and all working fine while browsing normal websites, downloading and online gaming - no freezing or distortion.

I then opened kazaa lite k++ and downloaded about 10 songs. Once this had finished i closed kazaa lite k++, went downstairs to check the TV and yes it was there, distortion and freezing, this went on for the next 2 hours or so until normal service was resumed. I am using a SACM by the way.

Could this be a problem with my box or connection?

TheBlueRaja · 20-03-2004, 13:51

It could still be the number of open connections, you may have closed down the program but the other clients that were trying to connect to you may not have yet realised your no longer there.

2 hours seems to be a bit long though.

IanGuy · 20-03-2004, 14:52

But should this be like this? My mates have kazaa lite and use it the same as me and nothing happens to their tv service - they are on the 600k service not 150k, could this make a difference?

IanGuy · 20-03-2004, 17:02

I've downloaded a 400mb file today from internet explorer, i haven't used kazaa at all today. Now pixelation is happening during the Wales v England rugby match.

IanGuy · 20-03-2004, 21:33

Just great, all services stopped, I've had this before - guess im gonna have to phone for a technician to come out.

The RDY light on my broadband modem started flashing and after the pixelation and freezing on the digital tv it lost signal totally. I've had this many times before.

Now 3 hours later normal service has been resumed. IT ONLY HAPPENS WHEN I DOWNLOAD WHAT IS GOING ON!?

TheBlueRaja · 21-03-2004, 11:17

SOunds like you have a problem with your signal from NTL. I would get an engineer out if i was you.

IanGuy · 21-03-2004, 12:21

Yes I thought this, I have to wait until Monday though. What do you think they'll do? Check the grey box? As it seems to be a problem with that as the TV service gets effected aswell as SACM.

TheBlueRaja · 21-03-2004, 13:12

No idea mate,
Could just be a problem with the NTL signal from the street, post back here what they say though, could be interesting.

th'engineer · 21-03-2004, 13:22

Quote:

Originally Posted by IanGuy

Yes I thought this, I have to wait until Monday though. What do you think they'll do? Check the grey box? As it seems to be a problem with that as the TV service gets effected aswell as SACM.

Ian if you have pixellation its levels you need to get someone out to balance it up

IanGuy · 22-03-2004, 21:59

Ok today happened again and all service off for an hour, RDY light flashing and no upstream. SYNC light on and DS light flashing. Digital TV also lost all services.

An hour later all back. This happened around 7pm tho so CS was closed. Definately ringing them tomorrow now.

quadplay · 22-03-2004, 22:29

Customer Services are open until 8pm Mon-Fri, and TS are open until Midnight. Call them as soon as the connection drops if the RDY light is flashing.

quadplay · 22-03-2004, 22:34

Quote:

Originally Posted by Neil

Isn't Cable Modem Support 0845 6500121 for SACM, & 0845 6500125 for STB?

0845 650 0121 is for Langley Cable Modems, 0845 650 0125 for Bromley Set-Top Box Broadband, and 0845 650 0925 for Bromley SACM.

IanGuy · 23-03-2004, 18:22

Happened today for half an hour while playing Call of Duty online after downloading a 25mb patch for it.

An engineer is coming out tomorrow between 8am and 1pm.

IanGuy · 24-03-2004, 18:38

Engineer came out today said may be a problem with the box on my house, so he fiddled about with that went away. I carried on my 400mb download. 100mb through it all off

Another call to NTL, said would send engineer out tomorrow again same time.

Off for 2 hours, next thing it comes back and an actual call from NTL! What is this!? Customer services actually phoning the customer for something other than sales? BELIEVE IT. They said the main box in my area was vandalised and has now been fixed. It has been like this for months!!! Why didnt they do anything earlier? I'm just happy now though that i can download with peace of mind.