Stb keeps freezing,can a P2P do this

[Richard M]

Originally Posted by blackthorn

I think you`ve hit the nail on the head, I`ve just done a test. I`ve got 6 open connections and the stb just froze.So I paused 4 of them and it seems to be ok.

Just as a quick side note, the number of open http connections will probably be several hundred.
You can test this by opening a command window and typing "netstat -a".

[Neil]

Originally Posted by jimbo

the direct number for SACM support is 0845 650 0925

Isn't Cable Modem Support 0845 6500121 for SACM, & 0845 6500125 for STB?

[poolking]

Originally Posted by jimbo

All you'll need to do is run the CD. It will tell you when to plug in the Ethernet cable which is included in the SACM package (it's blue). Just get your wife to make sure the installer puts the SACM in the same room as your PC! If you have any trouble, the direct number for SACM support is 0845 650 0925, but you can get through to them by calling 0800 052 2000, and selecting 2 for Faults, then 1 for Broadband, then 1 for SACM and finally 1 for settings.

You can install without the CD.

Read this thread:

http://www.nthellworld.co.uk/forum/s...ead.php?t=7603

i had this exact problem and called CS but was told that i could not have a SACM and an STB. I still get problems with the STB, only last Friday had to reboot again as i keep losing the music channels

Originally Posted by Richard M

Just as a quick side note, the number of open http connections will probably be several hundred.
You can test this by opening a command window and typing "netstat -a".

i was told by NTL tech support to format my hard drive as i had too many open connections. I believe most of the connections are made avaialble by yahoo messenger.

[poolking]

Originally Posted by gary_580

i had this exact problem and called CS but was told that i could not have a SACM and an STB. I still get problems with the STB, only last Friday had to reboot again as i keep losing the music channels

I think it depends where you live as to whether you can have a SACM or not.

[punky]

Just thought i'd say, I use Shareaza, and as brilliant the software is, it does cause no end to trouble. Ive posted on here several times about my STB dropping connection, but the light remaining on, forcing a reboot. Im now 99% sure this is Shareaza. I don't know why, but it only happens with Shareaza, almost always does now, sometimes within a few mins, sometimes a few hours. I've never noticed the TV downstairs freezing, but i'm using the 4000 box, if that makes a difference. Not only that, it eats up my computer's memory like Pacman, and sometimes when I close it, it messes up the net connection altogether on my computer, forcing a computer reboot as well as a STB one.

I love it to bits, but I wish it was better coded. I'm trying to find a suitable alternative (spyware free), but nothing even comes close.

EDIT: I'm in East London, ex-C&W area. Could I request a SACM? Especially as I have the prone-to-overheating-box? I seem to rememeber I can't on ex-C&W. I've got the purple on-screen-menu if that helps.

Originally Posted by poolking

I think it depends where you live as to whether you can have a SACM or not.

Good old NTL, consistent service for every customer!! NOT

[blackthorn]

Just thought I`d add this to say how good cs have been. As I said, I rang yesterday and they gave me Thursday as the day for installation.
Today, while at work, I receive a Text message on my mobile confirming Thursday and a time of 8am. This afternoon I receive a call on my mobile from cs asking me if the day and time was ok for me. I mentioned the text message to the lady who called me this afternoon and she said it was something new Ntl were trying out. My problems over the last few weeks have been sorted pronto by Ntl and cs have been brilliant.

[TheBlueRaja]

Originally Posted by gary_580

i was told by NTL tech support to format my hard drive as i had too many open connections. I believe most of the connections are made avaialble by yahoo messenger.

You are kidding right - they told you to FORMAT YOUR HARD DRIVE??????

Please tell me they didnt tell you that - that would be the most brainless, incompetent and downright stupid thing i think i would have ever heard.

These people should be fired for comments like that - its no wonder NTL have such a bad reputation - Do you have this guys name?

Absolutley unbeleivable.

[poolking]

Originally Posted by theblueraja

You are kidding right - they told you to FORMAT YOUR HARD DRIVE??????

Please tell me they didnt tell you that - that would be the most brainless, incompetent and downright stupid thing i think i would have ever heard.

These people should be fired for comments like that - its no wonder NTL have such a bad reputation - Do you have this guys name?

Absolutley unbeleivable.

Calm down a little, it is poor advice that has been given, no need to launch off the deep end.

[ian@huth]

Originally Posted by poolking

Calm down a little, it is poor advice that has been given, no need to launch off the deep end.

Hang on a minute. It may just be poor advice in your eyes, but what if someone did follow that advice and lost everything they had on the computer. NTL are well known to believe that its customers are not tech enough to understand anything remotely technical so one of these could not only lose everything on their system but also may have to pay someone that knows what they are doing to get their system back running.

[poolking]

Originally Posted by ianathuth

Hang on a minute. It may just be poor advice in your eyes, but what if someone did follow that advice and lost everything they had on the computer. NTL are well known to believe that its customers are not tech enough to understand anything remotely technical so one of these could not only lose everything on their system but also may have to pay someone that knows what they are doing to get their system back running.

Yes but how many times do people have to go off the deep end on this kind of issue and then end up insulting NTL employees? Driving away the NTL employees that do visit this site isn't going to help.

Its all been said before, so let's just change the record. Why does everyone have to loose their composure??

Members of this site constantly blowing their top isn't going to help.

These TS employees who clearly don't know what they are doing should be removed from the role until they have been trained properly in how to deal with these issues.

[ian@huth]

Originally Posted by poolking

Yes but how many times do people have to go off the deep end on this kind of issue and then end up insulting NTL employees? Driving away the NTL employees that do visit this site isn't going to help.

Its all been said before, so let's just change the record. Why does everyone have to loose their composure??

Members of this site constantly blowing their top isn't going to help.

These TS employees who clearly don't know what they are doing should be removed from the role until they have been trained properly in how to deal with these issues.

If NTL associates are doing something wrong and giving extremely bad advice then this should not be swept under the carpet. It is in the interest of both customers and NTL associates that these failings are identified and associates should be amongst the first to condemn the offenders. It is their reputations that are being harmed by stupid statements. There is no reason at all that any NTL associate should be driven away by customers relating problems with NTL services. By posting on here and helping customers they are showing everyone that there are very good associates who know what they are doing and who do care about customers. Much of the so called ****ging off of NTL associates could be avoided by associates not trying to defend the undefensible actions of the few (I hope).

[TheBlueRaja]

Originally Posted by poolking

Yes but how many times do people have to go off the deep end on this kind of issue and then end up insulting NTL employees? Driving away the NTL employees that do visit this site isn't going to help.

Its all been said before, so let's just change the record. Why does everyone have to loose their composure??

Members of this site constantly blowing their top isn't going to help.

These TS employees who clearly don't know what they are doing should be removed from the role until they have been trained properly in how to deal with these issues.

Sorry mate - your wrong.

Hold on before you go for the negative reputation button - i'll explain why.

There is absolutely no justification whatsoever for an NTL employee telling a customer to format his hard drive in regard to the fault mentioned. There is also no way that someone who is even remotely technically savvy would have made that recomendation.

It beggars belief that
A) This guy gave out that recommendation in the first place.
B) He works in technical support
and
C) Quite franky - someone here is sticking up for them.

I am quite happy to give praise where its due, and do so whereever it is, but this is beyond a joke. In fact the only reason i can think that a representative of a company would say that to someone who may not have any technical knowledge is that they are playing a joke.

I was not "Flying off the handle" earlier, i was simply struck dumb by the stupidity of the statement by somebody in NTL's technical support.

That in no way infers everybody in that department is as incompetent, but NTL have to root these idiots out if they are to start gaining respect.

You argue that posts like this prevent NTL employees from coming on this site - something tells me that people who give that type of advice would never post on a site like this as they would be laughed off in no time, only the employees who are keen to help people would and have some technical savvy do that.

And for that the NTL employee's who do post here have my respect. Respect is gained not implied.