Can't get BB - now no dialup! Good old ntl: !

[rippedoff]

TODAY from Service Status.......

8 March 2004 18:50 Dial Up Customers Only - Unable to view webpages
We are currently experiencing difficulties with NTL World, dial up Internet service.

Customers will be able to connect to the Internet, but will not be able to browse websites or access email. Customers may also be re-directed to out registration pages.

We are trying to resolve the problem as soon as possible.

We apologise for any inconvenience caused.

Well ****ed off with them - how long is this going to take to resolve back to the snail's pace email that I have?

We can't get BB, and now the good old dialup is falling to bits - it's getting much slower and the email takes forever these days.

[Stuartbe]

I can understand your frustration m8....

Just a quick question for NTL here ..... What the hell is the point of a dial up connection that cant be used to browse the web or send email.... What the hell do they think people are going to do with it ????? Run Emule ???

" Customers will be able to connect to the Internet, but will not be able to browse websites or access email. Customers may also be re-directed to out registration pages. "

what a bunch of muppets !

[nate]

And no other ISP's have ever had temporary problems?
How often do you totally lose web & email access for a long period of time with ntl? I bet it isnt often.

Nobody can give 100% service 100% of the time, give them a break.

[rippedoff]

Originally Posted by nate

And no other ISP's have ever had temporary problems?
How often do you totally lose web & email access for a long period of time with ntl? I bet it isnt often.

Nobody can give 100% service 100% of the time, give them a break.

Either after employee of the month award, or after a discount !

[Neil]

'Ripped'

I do understand your frustration, but what I can't understand is why you don't do something about it?

Surely where you live in London you get get ADSL? Why don't you just ring BT, give them your ntl account number/phone number etc (should take less time than it takes to make a post on here), then once they have confirmed they can port you number, sit back & relax in the knowledge that you will soon be surfing via xDSL.

The world is your oyster when it comes to DSL ISPs (I'm sure you know my thoughts on Pipex )

FYI-Ben has just switched from ntl to BT, the phone call took approx 10 mins, they agreed to port his number, & offered him a date & a time that they would arrive to do the work (about 10 days from phone call to said date from memory), as soon as he has his BT line, he will be choosing a DSL ISP.

I really don't know what is stopping you doing the same thing...

[Neil]

Originally Posted by rippedoff

Either after employee of the month award, or after a discount !

And how much help do you really expect to get with comments like that?

[Stuartbe]

Originally Posted by nate

And no other ISP's have ever had temporary problems?
How often do you totally lose web & email access for a long period of time with ntl? I bet it isnt often.

Nobody can give 100% service 100% of the time, give them a break.

I would agree with your point but for one small factor... NTL'S servers seem to have a higher downtime than uptime. I have software that watches the news servers, pop and smtp servers and they are down at least one a week and sometimes more !!!!

Yes - no network service can give 100% uptime - I work on networks that have a hell of a lot of money invested in them (1.2 mil in the last month !) and they cant offer this... But when the downtime is the same of worse than the uptime something is badly wrong

[wheeliebin]

Originally Posted by stuartbe

I would agree with your point but for one small factor... NTL'S servers seem to have a higher downtime than uptime. I have software that watches the news servers, pop and smtp servers and they are down at least one a week and sometimes more !!!!

Yes - no network service can give 100% uptime - I work on networks that have a hell of a lot of money invested in them (1.2 mil in the last month !) and they cant offer this... But when the downtime is the same of worse than the uptime something is badly wrong

Stu maybe you can show us all some comparisons then to back this up.
Ten ISP's for example........

This would add some weight to an other wise too often one sided argument.

Im not trying to pick a fight mate, im just suggesting that some facts would back this up.

I dont agree that i have ever experienced a level of service so poor as you describe. I would describe my 9 years of service as very good in fact and good value for money

[wheeliebin]

Originally Posted by Neil

'Ripped'

I do understand your frustration, but what I can't understand is why you don't do something about it?

Surely where you live in London you get get ADSL? Why don't you just ring BT, give them your ntl account number/phone number etc (should take less time than it takes to make a post on here), then once they have confirmed they can port you number, sit back & relax in the knowledge that you will soon be surfing via xDSL.

The world is your oyster when it comes to DSL ISPs (I'm sure you know my thoughts on Pipex )

FYI-Ben has just switched from ntl to BT, the phone call took approx 10 mins, they agreed to port his number, & offered him a date & a time that they would arrive to do the work (about 10 days from phone call to said date from memory), as soon as he has his BT line, he will be choosing a DSL ISP.

I really don't know what is stopping you doing the same thing...

I totally agree. Why would anyone stay with a company who gave THEM such a poor service.

However it seems that there are many people on the net (quick google search) who dont share your enthusiasm for Pipex neil. This Real customer service you claim in your sig is often criticised.

Just goes to show .....experiences are often different for many people.

[Stuartbe]

Originally Posted by wheeliebin

Stu maybe you can show us all some comparisons then to back this up.
Ten ISP's for example........

This would add some weight to an other wise too often one sided argument.

Im not trying to pick a fight mate, im just suggesting that some facts would back this up.

I dont agree that i have ever experienced a level of service so poor as you describe. I would describe my 9 years of service as very good in fact and good value for money

These are some stats from my montitor software from here in Luton.....

I reset them not to long ago as I had to reset the server the software runs on but this should give you the general idea....

had to copy into word so some entries may be underlined !

[rippedoff]

Originally Posted by Neil

'Ripped'

I do understand your frustration, but what I can't understand is why you don't do something about it?

Surely where you live in London you get get ADSL? Why don't you just ring BT, give them your ntl account number/phone number etc (should take less time than it takes to make a post on here), then once they have confirmed they can port you number, sit back & relax in the knowledge that you will soon be surfing via xDSL.

The world is your oyster when it comes to DSL ISPs (I'm sure you know my thoughts on Pipex )

FYI-Ben has just switched from ntl to BT, the phone call took approx 10 mins, they agreed to port his number, & offered him a date & a time that they would arrive to do the work (about 10 days from phone call to said date from memory), as soon as he has his BT line, he will be choosing a DSL ISP.

I really don't know what is stopping you doing the same thing...

If you had taken the time to check out what I have been saying in the past, you would see that I am planning to move to another provider. But as I am getting a fair old discount from ntl: just now, I do not see the point in moving just yet. BUT the point is... ntl: have been promising BB and interactive for a number of years now, but just can't be honest about the fact that it ain't gonna happen in London for at least another 2 years - if at all.
BUT it does not really matter about that. What matters is that this website has got just as bad, NO, worse, than nthellworld.com, in as far as if you criticise ntl: you get flamed by all and sundry.
Well goodbye for now - I will leave you all to disappear up each other's ********* as your tongues work overboard on each other.
I will try and find a less biased forum - or at least one that will tolerate criticism.

[Neil]

Originally Posted by rippedoff

If you had taken the time to check out what I have been saying in the past, you would see that I am planning to move to another provider. But as I am getting a fair old discount from ntl: just now, I do not see the point in moving just yet. BUT the point is... ntl: have been promising BB and interactive for a number of years now, but just can't be honest about the fact that it ain't gonna happen in London for at least another 2 years - if at all.
BUT it does not really matter about that. What matters is that this website has got just as bad, NO, worse, than nthellworld.com, in as far as if you criticise ntl: you get flamed by all and sundry.
Well goodbye for now - I will leave you all to disappear up each other's ********* as your tongues work overboard on each other.
I will try and find a less biased forum - or at least one that will tolerate criticism.

Charming.

Sorry you didn't get the answer you wanted, but that's life.

You know as well as I do that ntl are not going to bring BB to where you live for years (if ever).

You & I have followed the London BB situation for enough time to know it's gonna be a long time coming, yet you persist in popping up, being rude & then throwing your toys out of your pram when you get an answer that you don't want.

I was going to edit your comments out as they are so offensive, but I'll leave them there, just so people can see what a fool you really are.

Off you trot now little boy.....

There there, don't cry because you can't have broadband.



Good riddance.