Clarification needed on reporting spam to ntl
14-03-2004, 22:38
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#1
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Inactive
Join Date: Jun 2003
Location: London
Posts: 2,974
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Clarification needed on reporting spam to ntl
As today seems to be my day for looking through the ntlworld site, I took a look at their Abuse of Service page, specifically on how to report spam. The relevant text is copied below.
How To Report Abuse Of Service
<Snip>
Reporting Email Abuse
Email abuse takes many forms, for example: unsolicited commercial email, unsolicited bulk email, mail bombs, email harassment, email containing abusive or offensive content.
The format for submitting reports to the abuse department regarding abuse of email is always the same whatever the offence. <Snip>
I have 2 questions:
1) Does the above mean that I can report any and all spam that I receive, whatever its source, to ntl?
2) More importantly, is it worth the trouble? Do ntl do anything about it, is any such activity on their part likely to be successful and do they report the results back to you?
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14-03-2004, 23:08
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#2
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Inactive
Join Date: Jun 2003
Posts: 6,064
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Re: Clarification needed on reporting spam to ntl
I believe if it's not from an Ntl addy they just send you an scripted response 
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15-03-2004, 07:58
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#3
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Inactive
Join Date: Dec 2003
Location: Swansea
Age: 50
Posts: 111
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Re: Clarification needed on reporting spam to ntl
If you report spam to ntl that does not come from an ntl customer there is not much they can do.
Best to report it somewhere like spamcop www.spamcop.net
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15-03-2004, 08:52
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#4
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Clarification needed on reporting spam to ntl
Quote:
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Originally Posted by David25
If you report spam to ntl that does not come from an ntl customer there is not much they can do.
Best to report it somewhere like spamcop www.spamcop.net |
Can they not filter out obvious spam that is reported? I get around a dozen emails a day regarding "Casino Bonus" all with different times and dates, some a few days in the future.
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15-03-2004, 10:06
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#5
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Inactive
Join Date: Nov 2003
Location: Leeds, UK
Age: 46
Services: NTL 4Meg BB, Family Pack, Phone
Posts: 412
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Re: Clarification needed on reporting spam to ntl
It's certainly possible, but the installation of spam filtration is always a tricky one - I think they're focusing on getting the actual servers *working* first before tinkering with extra software!
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15-03-2004, 10:27
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#6
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Inactive
Join Date: Nov 2003
Location: Wales
Posts: 459
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Re: Clarification needed on reporting spam to ntl
ntl's spam software relies on the spamhaus organisation http://www.spamhaus.org/ - report it to them and that will should result in it being clocked on ntl's servers. however, as seaneeboy said there is still upgrade work going on with ntl's servers so it may take a while.
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