Stb keeps freezing,can a P2P do this

blackthorn · 14-03-2004, 10:46

Over the last week, the stb has had to be constantly rebooted due to the tv freezing. Was watching the bourne identity last night and i had to reboot 8 times. I`m using Shareaza P2P and I`ve noticed (only this morning) that whenever its running, that is when the picture on the tv freezes. Its done it 4 to 5 times this morning and as soon as shareaza is stopped, the problem goes away. I`ve used shareaza for over 12 months and its never done this before but I`ve had a new stb installed. Could this stb be faulty?

14-03-2004, 10:49

Quote:

Originally Posted by blackthorn

Over the last week, the stb has had to be constantly rebooted due to the tv freezing. Was watching the bourne identity last night and i had to reboot 8 times. I`m using Shareaza P2P and I`ve noticed (only this morning) that whenever its running, that is when the picture on the tv freezes. Its done it 4 to 5 times this morning and as soon as shareaza is stopped, the problem goes away. I`ve used shareaza for over 12 months and its never done this before but I`ve had a new stb installed. Could this stb be faulty?

Which version of the box do you have and is this differant to your last box.

blackthorn · 14-03-2004, 10:53

Its a Pace Ditv 1000 and as far as I know (sorry I dont take much notice of these things) its the same as the last one. I looks the same anyway.

TheBlueRaja · 14-03-2004, 10:59

I have the same problem with a Pace DITV 1000 box, and have absolutely no doubt it is to do with P2P software, or more specifically, the number of open connections.

I recently had an issue with NFS:underground and a program i use called Netlimiter and every time i tryed to connect online with NFS the picture would freeze on the telly (and the game on my PC), but if i closed the program, the picture would come back again. I could do this whenever i wanted (not often - lol)

I was a bit stunned.

Upgrading my Netlimiter to the latest version fixed both, but it shows sure enough that there is a conection between the two.

Alanmelon · 14-03-2004, 11:04

I'm using a 4000 box and get problems with crackling with heavy bandwidth use. Apparently this has been acknowleged and you may have some luck in calling CS and requesting a separate stand alone modem. They'll probably come and change your box 2 or 3 times first though.

blackthorn · 14-03-2004, 11:12

Quote:

Originally Posted by theblueraja

I have the same problem with a Pace DITV 1000 box, and have absolutely no doubt it is to do with P2P software, or more specifically, the number of open connections..

I think you`ve hit the nail on the head, I`ve just done a test. I`ve got 6 open connections and the stb just froze.So I paused 4 of them and it seems to be ok.

swoop101 · 14-03-2004, 12:41

My 1000 stb died on me just after having the same problems.

Call in the fault and they should replace the box.(again)

quadplay · 14-03-2004, 15:14

Are you on the 1Mb service? The STBs (especially the earlier models, the 1000 and the 2000) don't seem to like the very high bandwidth downloads, or, as has been suggested, a high number of open connections. The 4000 series boxes are better, but still don't seem to be 100%. A swap to SACM should solve this - although it can't be guaranteed as there may be another problem.

Just make sure, if you do swap to SACM, when the engineer comes to install it that he installs the cable modem in the same room as your PC! A lot of installers are going the lazy route and simply placing the SACM in the same room as the PC and using the existing Ethernet cabling, which can cause havoc with the installer if you're using USB, and is inconvenient if you want to reboot the modem anyway!

blackthorn · 14-03-2004, 15:44

No I`m on the 600 service.
Can I just request a sacm ?

Marge · 14-03-2004, 15:50

Quote:

Originally Posted by blackthorn

No I`m on the 600 service.
Can I just request a sacm ?

whereabouts do you live??

blackthorn · 14-03-2004, 15:54

Ellesmere Port, in the North West

Marge · 14-03-2004, 15:57

yeah, no probs, ring 0500 941 940 (sales) and ask for a sacm to be installed

blackthorn · 14-03-2004, 16:08

Quote:

Originally Posted by Debsy42

yeah, no probs, ring 0500 941 940 (sales) and ask for a sacm to be installed

Thank you very much

I`ll give them a ring in the morning.

blackthorn · 15-03-2004, 12:12

I rang sales this morning and thursday has been arranged to swap from stb to sacm.
I`ll be at work when he does the installation and my wife doesnt know anything about pc`s so she wont touch it. When I come in from work at 6.30, what will I have to do to get back on the internet. Will my existing xover cable from the stb be ok for the sacm. Will a nice person on here run me through exactly what I have to do please. Thanks

quadplay · 15-03-2004, 14:13

All you'll need to do is run the CD. It will tell you when to plug in the Ethernet cable which is included in the SACM package (it's blue). Just get your wife to make sure the installer puts the SACM in the same room as your PC! If you have any trouble, the direct number for SACM support is 0845 650 0925, but you can get through to them by calling 0800 052 2000, and selecting 2 for Faults, then 1 for Broadband, then 1 for SACM and finally 1 for settings.