Anyone from CS out there? - Page 4

12-03-2004, 19:27

Quote:

Originally Posted by Frank

I guess that we would have to make clear that any help being offered is in an unofficial capacity. ntl are welcome to provide official help, but a cow flying over the moon is more likely than that

You'll never guess what I've just seen !!!!!

Marge · 12-03-2004, 19:30

Quote:

Originally Posted by Proppinupthebar

You'll never guess what I've just seen !!!!!

Daisy in the space shuttle?????

wheeliebin · 12-03-2004, 20:01

Quote:

Originally Posted by Neil

Yeah-we get mail via the feedback button on the site from peeps asking to be disconnected/whats my email password etc-in gact, you name it!!

I think we could easily stress the point that we are in no way an official help site, but that there are plenty of peeps here who are willing to help.

I would very much doubt if NTL would be willing for its staff to open up those lines via this site ( i might be wrong). I for one wouldnt be willing to access systems at work in order to answer a personal problem for fear of getting diciplined. There are all kinds of implications.

Im happy to give unofficial help as and when i can tho. And i would tend to stick to the areas that im best suited to. I take OB's points about being more willing etc etc. But dont forget that many of us are doing this in our own free time.

Moox · 12-03-2004, 20:07

I'm sure grum/scooby, Russ and quite a few others could offer employees a guide or suggestions as to the best way of moving forward that could benefit everyone and hopefully keep people out of trouble.

Graham F · 13-03-2004, 10:07

Quote:

Originally Posted by Goldie

I'm sure grum/scooby, Russ and quite a few others could offer employees a guide or suggestions as to the best way of moving forward that could benefit everyone and hopefully keep people out of trouble.

Yes never let ntl know your username

If you offer any help make sure you always ring a customer to discuss so dpa etc can be done.

If they ask where you picked the problem up from say it was a friend of a friend and you were just helping out

Always make it clear that if you ring a customer that they DON'T mention this site to you as where they know you from

follow these rules and you will have NO problem

Stuartbe · 14-03-2004, 20:19

Nice one NTL guys !!!

Mods/Admins - have you thought anymore about the avatar's for these guys ?

I think this idea could realy work.....

Neil · 14-03-2004, 21:05

Quote:

Originally Posted by stuartbe

Nice one NTL guys !!!

Mods/Admins - have you thought anymore about the avatar's for these guys ?

I think this idea could realy work.....

So do I Stu, & it's something we are currently working on.

orangebird · 15-03-2004, 07:41

I seem to have created a (small but friendly) monster here....

Stuartbe · 15-03-2004, 07:48

Good.... Its a monster we need at this site...

Neil · 15-03-2004, 07:54

Quote:

Originally Posted by stuartbe

Good.... Its a monster we need at this site...

Yes-a small/friendly one! :pp

David25 · 15-03-2004, 07:56

I'm still here, despite the friendly abuse I often get

Stuartbe · 15-03-2004, 08:00

LOL - a monster like this ?

Stuartbe · 15-03-2004, 08:01

Quote:

Originally Posted by David25

I'm still here, despite the friendly abuse I often get

Good to hear that - Stick around m8 - this site is going from strength to strength

Neil · 15-03-2004, 08:01

*Getting back swiftly to OB's original topic*.......