Modem says no dial tone (using telephone switch) Please help

Ash-Smith · 05-03-2004, 13:39

My mate has just got Broadband BT Yahoo.

His modem etc seems to be installed correctly. When ever we try to get it to connect to the internet we get a "no dial tone" error.

It's definatly plugged in correctly, and we've tried 2 different ADSL modems. No luck.

He's using a BT telephony switch to control the phones in his house. Info about it can be found here: "http://web.ukonline.co.uk/freshwater/mini3.htm" Do you think that this could be affecting his chance of connection?

We've tried differnet phone sockets etc but no luck.

Also, he was told that every phone socket in the house needed a micro-filter. I though it was just ones that have phones plugged into them?

He also has Sky digital (or something like that) plugged into one of the phone sockets. We tried remove EVERYTHING from all the phone sockets apart from the modem, and no luck.

Please help.

Thanks.

Stuartbe · 05-03-2004, 14:03

ADSL may have problems going via a pabx type system. The pc will be checking for the dail tone - on some pabx systems the dial tone is different and the modem may be seing this as an fault. Have you tried turning dial tone detection of in the connection properties ?

You may find that a he will have to use 1 filter. Connect the modem to it and then connect the pabx on the other side of the splitter.

HTH

Ash-Smith · 05-03-2004, 14:45

Quote:

Originally Posted by stuartbe

ADSL may have problems going via a pabx type system. The pc will be checking for the dail tone - on some pabx systems the dial tone is different and the modem may be seing this as an fault. Have you tried turning dial tone detection of in the connection properties ?

You may find that a he will have to use 1 filter. Connect the modem to it and then connect the pabx on the other side of the splitter.

HTH

Cheers mate. I looked for the "turn off dial tone check" and couldn't find it

I think it's because it's seen as a network card, not a modem.

Any clues where?

Stuartbe · 05-03-2004, 14:48

Quote:

Originally Posted by Ash-Smith

Cheers mate. I looked for the "turn off dial tone check" and couldn't find it

I think it's because it's seen as a network card, not a modem.

Any clues where?

If its a network card then it wont be there. That option is only on ras adaptors. I take it that you are using an ethernet adsl modem then !

I think that you are going to have to connect the system as I detailed to get round this one. Even if you get round the dial tone problem the adsl is going to have problems going via the pabx.

rdhw · 05-03-2004, 14:50

Quote:

Originally Posted by Ash-Smith

He's using a BT telephony switch to control the phones in his house. Info about it can be found here: "http://web.ukonline.co.uk/freshwater/mini3.htm" Do you think that this could be affecting his chance of connection?

There is absolutely no way an ADSL connection can be made through a private telephone switch. The ADSL signal is available only on the main incoming line.

rdhw · 05-03-2004, 14:51

Quote:

Originally Posted by Ash-Smith

When ever we try to get it to connect to the internet we get a "no dial tone" error.

Is the PC still trying to dial out through an old dial-up connection? Check control panel Internet Settings.

Ash-Smith · 05-03-2004, 17:50

Ok, it looks like it's because we're trying to go through a pbx switch, or that it's still lashed into the phone line (hard wired).

Should be interesting. Thanks chaps.