Can't get away...

fazer · 04-03-2004, 18:24

Unlike stuartbe, I can't seem to get ntl to let me go. After calling to cancel my offnet freedom dialup account, I was put through to the "cancellation dept" - a call centre in India where I was begged, pleaded with and grovelled to to "give them one more chance" I was promised a call ("my personal word someone will call you within 72 hours to give some sort of explanation why the service is so bad, and why it will get better").

Like a soft git, I gave in - I couldn't bear the sob stories any more

. Of course no-one called. I called the "cancellation dept" again. Same embarrassing grovelling. This time I didn't give in and after 20 minutes of arguing, got an address to write to to cancel the account.

I wrote. I waited. No reply, no cancellation. I guess they're just stalling long enough to debit my credit card one more time. Anybody know how to get rid of 'em? I'm now paying for two ISPs

br3ach · 04-03-2004, 18:28

send your letter recorded delivery and keep a copy then just cancel your payments to them if they continue to bill you.

I can t see any problem with this, providing you have called them which you have and notified them you are sending a letter to cancel and they have acknowledged it

paulyoung666 · 04-03-2004, 18:36

Quote:

Originally Posted by Kedoo

send your letter recorded delivery and keep a copy then just cancel your payments to them if they continue to bill you.

I can t see any problem with this, providing you have called them which you have and notified them you are sending a letter to cancel and they have acknowledged it

exactly , there is no way they can make you stay if you dont want to , apart from a contract point of view

Florence · 04-03-2004, 18:38

Can you still change it to a pay as u go account and leave it at that.

DrAwesome · 04-03-2004, 18:51

I didnt bother sending a letter i just gave them 30 days notice over the phone (which they accepted) when they transfered me to cancellation dept & got them to verify the date.

Frank · 06-03-2004, 15:24

Quote:

Originally Posted by fazer

talling long enough to debit my credit card one more time. Anybody know how to get rid of 'em? I'm now paying for two ISPs

A simple solution to this. Provide your bank with a copy of the cancellation letter ask them to investigate ntl for credit cards fraud. You have withdrawn authorisation for them to charge your card, in writing, so what they are doing is illegal.