RemoteAgent.exe

alanf617 · 03-03-2004, 11:56

I keep getting an error at bootup, saying that RemoteAgent.exe has encountered an error and has to close. I've removed and reinstalled the relevant software, still no joy. Running Windows XP home, loads of RAM, no idea why it is doing this.
RemoteAgent.exe seems to be part of PowerDVD, the software to enable me to watch DVDs. I can't see RemoteAgent.exe in the startup folder, nor is it in any of the files visible if I run Sysedit, so I can't even see WHY it should try to run at bootup.
Cyberlink say it's a Windows issue, seems an odd thing to say if it's their program! The Micro$oft website has no answers is I search their KnowledgeBase for RemoteAgent.exe
Any thoughts?

Stuartbe · 03-03-2004, 11:58

Quote:

Originally Posted by alanf617

I keep getting an error at bootup, saying that RemoteAgent.exe has encountered an error and has to close. I've removed and reinstalled the relevant software, still no joy. Running Windows XP home, loads of RAM, no idea why it is doing this.
RemoteAgent.exe seems to be part of PowerDVD, the software to enable me to watch DVDs. I can't see RemoteAgent.exe in the startup folder, nor is it in any of the files visible if I run Sysedit, so I can't even see WHY it should try to run at bootup.
Cyberlink say it's a Windows issue, seems an odd thing to say if it's their program! The Micro$oft website has no answers is I search their KnowledgeBase for RemoteAgent.exe
Any thoughts?

Have you searched the registry for the .exe file ?

May be under local machine / current version / run

alanf617 · 03-03-2004, 12:09

No I haven't. What do I do if I find it, remembering that if I delete it, I presumably can't watch DVDs..... or should I delete it and reinstall from the CD yet again

Quote:

Originally Posted by stuartbe

Have you searched the registry for the .exe file ?

May be under local machine / current version / run

Stuartbe · 03-03-2004, 12:10

Quote:

Originally Posted by alanf617

No I haven't. What do I do if I find it, remembering that if I delete it, I presumably can't watch DVDs..... or should I delete it and reinstall from the CD yet again

What version of windows are you using ?

alanf617 · 03-03-2004, 12:12

I keep getting an error at bootup, saying that RemoteAgent.exe has encountered an error and has to close. I've removed and reinstalled the relevant software, still no joy. Running Windows XP home, loads of RAM, no idea why it is doing this.

Quote:

Originally Posted by stuartbe

What version of windows are you using ?

Stuartbe · 03-03-2004, 12:17

Quote:

Originally Posted by alanf617

I keep getting an error at bootup, saying that RemoteAgent.exe has encountered an error and has to close. I've removed and reinstalled the relevant software, still no joy. Running Windows XP home, loads of RAM, no idea why it is doing this.

LOL - sorry m8 .... Did not see that

Click on start then run.

type regedit

click on the top entry (the name of your computer ) then click on tools or edit. You are looking for the search option. Put the name of the .exe file in the window and click search.....

If the keys are there then please let me know the key its under.. IE Hkey_localmachine\example.exe

Alanmelon · 03-03-2004, 12:29

Try using this handy bit of freeware;
Regcleaner
It provides an easy interface to remove programs which run on startup - try looking for Remoteagent and see if you can remove it from the list.
Treats the symptoms and not the cause, but if it works, what the hell.

MadGamer · 03-03-2004, 17:55

try msconfig .

Start >>> Run >>> msconfig

alanf617 · 03-03-2004, 20:52

3 entries:
Hkey_localmachine\software\Microsoft\Windows\Curre ntVersion\Run
HKey_current_user\software\Microsoft\search assistant\ACMru\5603
HKey_Users\software\Microsoft\Enormous string of numbers & letters incurlybrackets\search assistant\ACMru\5603

Quote:

Originally Posted by stuartbe

LOL - sorry m8 .... Did not see that

Click on start then run.

type regedit

click on the top entry (the name of your computer ) then click on tools or edit. You are looking for the search option. Put the name of the .exe file in the window and click search.....

If the keys are there then please let me know the key its under.. IE Hkey_localmachine\example.exe

alanf617 · 03-03-2004, 20:55

Well, it's there, now what do I do with that information
Be gentle with me, I don't understand the registry

p.s. that's a NICE woman you've got there

Quote:

Originally Posted by WNA

try msconfig .

Start >>> Run >>> msconfig

Paul K · 03-03-2004, 21:21

Have you run any spyware checking software recently? Might be hiding something on your system

alanf617 · 04-03-2004, 18:22

Ok, I'm green... but not THAT green

Ad-Aware run at least once per week

Thanks for the thought - Any other ideas?

Alan

Quote:

Originally Posted by Paul

Have you run any spyware checking software recently? Might be hiding something on your system

Stuartbe · 08-03-2004, 08:14

Quote:

Originally Posted by alanf617

3 entries:
Hkey_localmachine\software\Microsoft\Windows\Curre ntVersion\Run
HKey_current_user\software\Microsoft\search assistant\ACMru\5603
HKey_Users\software\Microsoft\Enormous string of numbers & letters incurlybrackets\search assistant\ACMru\5603

Remove the first one m8..Just delete the entry on the right had side that points to the program NOT the folder itself.

KingPhoenix · 08-03-2004, 08:19

Quote:

Originally Posted by alanf617

Ok, I'm green... but not THAT green

Ad-Aware run at least once per week

Thanks for the thought - Any other ideas?

Alan

Tried re-installing the software???

alanf617 · 08-03-2004, 20:48

About 4 or 5 times, so far......

(8(((>

Quote:

Originally Posted by KingPhoenix

Tried re-installing the software???