Tech Support closed!!

Graham F · 26-02-2004, 20:38

FYI

Quote:

ntl home - Technical Support
26 February 2004 17:30

Due to the continuing adverse weather conditions and the recent severe weather warnings issued by the Met Office for South and West Wales, the Technical Support Bureau will be closed from 8:30pm this evening.
We apologise for the inconvenience this may cause and thankyou for you understanding.
We hope to restore normal service as of 8am on Friday the 27th of Feb.
Customers who require help may wish to visit our online help pages at www.ntlworld.com/help

bigitup_j · 26-02-2004, 20:40

well snow is causing alot of problems around the country 2day and through to the weekend!! but not is jolly old londinium!

asdf · 26-02-2004, 21:05

I assume they're letting the staff get home before they get stuck at ntl towers? :p

paulyoung666 · 26-02-2004, 21:05

must be really bad down wales way

Pritch · 26-02-2004, 22:29

Quote:

Originally Posted by paulyoung666

must be really bad down wales way

It's been fairly amusing. Not too bad in Swansea itself, but many of the staff live outside of Swansea. I think they wanted to get everyone out just in case.

I live in Swansea, and driving was certainly fun going in for 8am. One of my colleagues apparently had a few feet of snow.

br3ach · 26-02-2004, 22:35

it has been quite bad

my girlfrineds friend was involved in a crash, and had to walk home

on her way home, a car went sliding past, and crashed almost next to her

pretty dangerous driving this morning, and getting bad again tonight

Foo Fighter · 26-02-2004, 22:55

Looks like im walking to work tommorow now :/

Florence · 26-02-2004, 23:26

I actually think NTL could pay the tech support staff to work from home using the internet to help customers. Ok they cant access the details but they can help get ppl sorted or email themselves list sof things that need doing when they get back in.

rodd · 26-02-2004, 23:34

Speaking of closure, I wasn't aware that it had been made official.

Following a comprehensive review and careful consideration we have decided not to re-launch this site.

Let's hope we have better luck with tech support.

Pritch · 26-02-2004, 23:38

Quote:

Originally Posted by rodd

Speaking of closure, I wasn't aware that it had been made official.

Following a comprehensive review and careful consideration we have decided not to re-launch this site.

Let's hope we have better luck with tech support.

I think a lot of people will rather upset if they decide not to let them back in the building tomorrow!

Mind you, all the more space for me to spread out.

asdf · 27-02-2004, 10:27

Quote:

Originally Posted by Kitty

I actually think NTL could pay the tech support staff to work from home using the internet to help customers. Ok they cant access the details but they can help get ppl sorted or email themselves list sof things that need doing when they get back in.

How would the customers phone the tech staff? Or are they giving out their personal phone numbers now? :p

Stuart · 27-02-2004, 11:03

Quote:

Originally Posted by asdf

How would the customers phone the tech staff? Or are they giving out their personal phone numbers now? :p

There are systems that allow people to phone up & sign in. The company phone system then just re-directs the phone calls to the technician's home.

Florence · 27-02-2004, 15:55

Quote:

Originally Posted by Kitty
I actually think NTL could pay the tech support staff to work from home using the internet to help customers. Ok they cant access the details but they can help get ppl sorted or email themselves list sof things that need doing when they get back in.

Quote:

Originally Posted by asdf

How would the customers phone the tech staff? Or are they giving out their personal phone numbers now? :p

I did say using the interent... I also know about the way some other ISPs do emergency cover from their homes using the method discribed by scastle.. Thank you scastle

asdf · 28-02-2004, 16:19

Personally, I'd rather just be given the day off.

They work hard enough, I say let's give them the time to enjoy the snow

abailey152 · 28-02-2004, 23:33

Quote:

Originally Posted by asdf

Personally, I'd rather just be given the day off.

They work hard enough, I say let's give them the time to enjoy the snow

Yeah, perhaps NTL can get their board members and senior managers to line up so their staff can throw snowballs at them. It won't make the NTL network any better, but it would make us customers feel better about the crap service.