Talk Unlimited Connection Charge ????????

[progers]

Mike

Do you dial many 0845 or 0870 or mobile numbers as none of these are covered in the free allowances?

Peter

[ian@huth]

There are quite a number of telephone numbers in adverts which say that the call is charged at local or national rates but in the main they are not geographical numbers and therefore have to be paid for on the talk unlimited plans by duration plus a connection fee. 0845 numbers are classed as "local rate" and 0870 numbers as "national rate" but all calls to these are chargeable.

[deedee]

Usually on the first bill with talk unlimited 24 on it you'll have added it part way through the month so there may be calls from the start of the billing period until the date you added the plan on.
Also something to consider is that usually the total calls made & duration of these calls include ALL calls, even the free one, then the chargeable ones of these total the £5 odd.
The calls included in talk unlimited 24 are voice calls made to local numbers & those beginning with the area code 01 or 02. All other numbers like mobiles (07's), non geographic numbers (like 0845's & 0870's) or premiums (09's) are subject to the 5p connection charge as well as the standard rates. Some overseas calls are discounted under this plan, but are still subject to the same connection charge.
Hope this helps.
Dee.

[dukeofearl]

I once got hundreds of calls on my BT account below the billing threshold. Turned out it was my burglar alarm ringing it's service centre because the battery was flat and not charging !!

[mattfrn]

your bill onpage 3 should be as follows
line rental =£9.50 (or whatever)
any bb or talkplan
then there should be a breakdown of calls ie:
ntl to ntl
local calls
national call
international calls
all other direct dialled


there will then follow a breakdown of each ie;
ntl to ntl calls (all calls over 20p will be shown{it might be different in different regions} and then all other direct dialled calls the amount and cost

where abouts are the calls under??
what dates are they?
if it was before the date the talk 24 was added thats your answer
if the calls are not covered another poss reason
if the calls go over an hour another poss reason
or the last one is when the csr added the charge he /she forgot to change the tariff so the calls would be billed as normal

hope this helps