personal hell

janjan5uk · 14-02-2004, 19:43

I was so pleased to find this site, not because anyone can really do anything, but writing this down may help to prevent me having an early heart attack.
My journey with NTL began about 10 years ago when they were promoting their service in our area. We signed up for telephone service and were impressed with the costs of course.
when installing the phone they said although we were not having the tv service they would prepare it anyway so we were not using arial and watching via cable, so would be ready to go if we ever wanted it.
The first thing that went wrong was we were edging the front lawn one Sunday and cut through the cable which they had placed aprox. 2 inches into the ground.
Thats when we first discovered how great their customer service was! 3 days, more or less constantly in a public phone box, and one week later we managed to get a call to re lay the cable.
The next event was when I had just come out of hospital after an op. and was concerned about being without a phone- and sod's law it broke down. Another week without!
Next thing, you will like this one, One Saturday evening we were relaxing and watching TV when it just went completely into a snow storm with no sound.
I had heard NTL were working in the area-could this be a connection?? or am I just being cynical??
I called customer service after a couple of hours on the phone - yes they admitted it was. The coversation went a little like this ( I have left out my bad language)
So when can I have a service call then?
'BUT YOU DON'T HAVE OUR TV SERVICE'
'I know but your engineer connected it to the cable in stead of the arial'
'But you don't have our TV service so we wont send an engineer out'
.......
2 days later the TV returned to normal, but they had disconnected the phone!!!!!!!!
Next thing, am I mad or what? I thought I would go for NTL Broadband.
To cut a veeery long story short- we eventually got a modem that was working (3rd try) but connection speed about snail like. My efforts to set up a direct debit took 12 months and about ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 worth of phone calls.
I moved house in November and although I was told NTL Broadband was available in my new area, they then decided it wasn't, so I went to BT where I have been happy ever since...except.....I am still getting bills from NTL and this morning instead of a Valentine, I got a threatening letter saying my credit rating may be affected if I do not pay a bill for their service 2 months after it had been disconnected!!!

Graham F · 14-02-2004, 19:50

HI and welcome to the site janjan5uk

it sounds like you have been messed around quite abit by ntl

With regards to the letter you recieved today I would not let it rest with ntl, cos their left hand does not know what the right hand is doing most the time. If you need any help with getting this sorted i am sure someone could PM you a contact name for your area, well the area the account relates to.

If you do need a name just post up which area the account was in and I am sure you will get a good contact name

btw - please stay around on the site as there is so much more to it than just the ntl part and we are a nice bunch

Russ · 14-02-2004, 19:52

Ohhh NTL, is there any wonder why websites like nthw will continue to spring up??

Stuartbe · 14-02-2004, 20:43

Hi janjan5uk And a huge big

to our comunity m8....

Sorry to hear you have had such a nightmare - Sadly you are not alone in this..... This site can help with NTL problems to give us the chance to help

I recomend that you write to NTL via recorded delivery and explain what has happened in full. If you take this to court it will give you the advantage as you can show that you were " reasonable " in your attemps to remidy this....

Again - A great big welcome from all of us

janjan5uk · 14-02-2004, 22:15

Thanks for the warm welcome folks, it all happened in the Coventry area, SO IF ANYONE HAS A NAME i CAN WRITE TO..... I have tried that before by the way and got no reply.
Oh I just realised my message was cut short- even this site does not allow for my lengthy experience - lol

Jan

Graham F · 14-02-2004, 22:17

Quote:

Originally Posted by janjan5uk

Thanks for the warm welcome folks, it all happened in the Coventry area, SO IF ANYONE HAS A NAME i CAN WRITE TO..... I have tried that before by the way and got no reply.
Oh I just realised my message was cut short- even this site does not allow for my lengthy experience - lol

Jan

PM on way to you...

sirsimon · 15-02-2004, 02:34

i have seen somewhere contact emails for all ntl areas but where i am unsure i think it was here somewhere but i might be wrong ok, and sorry ntl has mucked you about so much.

Quote:

Originally Posted by janjan5uk

Thanks for the warm welcome folks, it all happened in the Coventry area, SO IF ANYONE HAS A NAME i CAN WRITE TO..... I have tried that before by the way and got no reply.
Oh I just realised my message was cut short- even this site does not allow for my lengthy experience - lol

Jan

Pierre · 15-02-2004, 13:28

Quote:

when installing the phone they said although we were not having the tv service they would prepare it anyway so we were not using arial and watching via cable, so would be ready to go if we ever wanted it

I didn't realise ntl were in the habit of dishing out free STBs

just on the off chance.

bangwell · 15-02-2004, 17:25

NTL are the greediest and most incompitent company in the world, and ifs there's any chance in the future i can get back some of the thousands of pounds they have robbed me of while using their incompitent service i will.
PS And I dont care if its illegal.

Russ · 15-02-2004, 17:25

Quote:

Originally Posted by bangwell

NTL are the greediest and most incompitent company in the world, and ifs there's any chance in the future i can get back some of the thousands of pounds they have robbed me of while using their incompitent service i will.
PS And I dont care if its illigal.

I wouldn't say that's the best way to go about it....

bangwell · 15-02-2004, 17:26

Name a better way

Russ · 15-02-2004, 17:27

Sticking to within the law, maybe?

Green Hornet · 15-02-2004, 19:10

Quote:

Originally Posted by janjan5uk

I was so pleased to find this site!

a friend of mine recommended I joined this site
as I use ntl products for some things

and she reckoned it was a good place to get tech support on that and also other issues

so I will be looking at the threads with interest

swoop101 · 15-02-2004, 19:15

Welcome Green Hornet. Glad you found us.

We are a friendly bunch and if we can help we will.

luftys · 15-02-2004, 19:33

Quote:

Originally Posted by Green Hornet

a friend of mine recommended I joined this site
as I use ntl products for some things

and she reckoned it was a good place to get tech support on that and also other issues

so I will be looking at the threads with interest

Green hornet,it is a great site,with lot of great people,have fun