Faulty Router - major knightmare !

Stuartbe · 13-02-2004, 10:20

Just had a phone call from the 1st line manager.... The phone lines have gone mental..... lost 600+ calls in 10 mins..... Users reporting that they cant access the net, cant log on and cant get any email....

I have just been up to the server room and I have found the problem....

We had a faulty cisco router in one of the patch racks that links our vlans and manages ACL's for the network. An engineer from a company that I am not going to name called in to change the router psu as it had been shutting down now and again. Above and bellow the router are 100+ points on patch pannels and the patch leads went over the front of the router. The poxy stupid engineer has only gone and pulled out all the patch leads so he could remove the router and put them back randomly

Now half of our companys users are totaly stuffed. The cut sheets for the racks are allso missing

.........

He was not suposed to call and change the psu until 9:00pm tonight when most users of off line. I have just had a blazing row with the guy and nearly thumped him one

I have just got off the phone to his manager - he told me that the engineer is very experienced and has 20+ years of networking knowlege ????

If this is the way that so called IT engineers behave its no wonder there are so many network problems !!

Do you think it is worth me chasing the company for compensation ??? I feel like it as the md has just taken a chunk out of my ass.

paulyoung666 · 13-02-2004, 10:30

that is shocking my mate , especially as you have got it in the neck when it wasnt your fault , dont go losing your job over it though

Stuartbe · 13-02-2004, 10:32

Quote:

Originally Posted by paulyoung666

that is shocking my mate , especially as you have got it in the neck when it wasnt your fault , dont go losing your job over it though

I dont think I will loose my job - I am going to have to buy a lot of pub lunches though !

I have one of my third line guys trying to re patch the pannels......When I find out who lost the cut sheet they are going to need a new job

paulyoung666 · 13-02-2004, 10:38

Quote:

Originally Posted by stuartbe

I dont think I will loose my job - I am going to have to buy a lot of pub lunches though !

I have one of my third line guys trying to re patch the pannels......When I find out who lost the cut sheet they are going to need a new job

there is no way you should , what i was meaning was , dont go smacking anyone over it , well certainly not at work anyway

Stuartbe · 13-02-2004, 10:57

Quote:

Originally Posted by paulyoung666

there is no way you should , what i was meaning was , dont go smacking anyone over it , well certainly not at work anyway

I will try and hold my temper

I need a beer !

paulyoung666 · 13-02-2004, 11:00

Quote:

Originally Posted by stuartbe

I will try and hold my temper

I need a beer !

here have a few on me

Stuartbe · 13-02-2004, 11:16

Quote:

Originally Posted by paulyoung666

here have a few on me

Thanks paul - I needed that !!!

Have just spoken to the MD and he wants to claim compensation... He wants me to estimate the loss in ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£'s to the company ...errrr

paulyoung666 · 13-02-2004, 11:19

Quote:

Originally Posted by stuartbe

Thanks paul - I needed that !!!

Have just spoken to the MD and he wants to claim compensation... He wants me to estimate the loss in ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£'s to the company ...errrr

right guess a figure , double it and try and cream some off for yourself

Stuartbe · 13-02-2004, 11:59

Quote:

Originally Posted by paulyoung666

right guess a figure , double it and try and cream some off for yourself

Dont temp me

Shaun · 13-02-2004, 13:23

If I were you I'd take some tips from here, he seems to know how to handle a MD and ****ty engineers

http://bofh.ntk.net/B astard.html

**Paul** · 13-02-2004, 14:06

Quote:

Originally Posted by stuartbe

Do you think it is worth me chasing the company for compensation ??? I feel like it as the md has just taken a chunk out of my ass.

Yes it is - seems like a clear case of total incompetance - surely he should not have removed anything without checking.

Stuartbe · 13-02-2004, 14:18

Quote:

Originally Posted by pem

Yes it is - seems like a clear case of total incompetance - surely he should not have removed anything without checking.

Thanks guys.... Have just spent my lunch trying to sort this out. I have managed to get our accounts dept back up and running but CS and TS are still out.

47 patch cables to trace

and counting..............

Anyone know of a program I could run on a laptop that will read the vlan flag and tell me what vlan the system is on....???

I want to go home