Com error A002 and Blackouts! - Page 2

JonPlatt · 07-02-2004, 09:44

Quote:

Originally Posted by Kneebs

- the thing you're lookin for is QOS : (quality of service) - this should be silver for 600Kbps (gold for 1Mbps, and bronze for 150 Kbps)

Just done this Page up, Page down, blue button test and it says QOS copper?? But i have a 600k broadband?? It goes from bad to worse!!!

Sociable · 07-02-2004, 09:54

Quote:

Originally Posted by JonPlatt

Just done this Page up, Page down, blue button test and it says QOS copper?? But i have a 600k broadband?? It goes from bad to worse!!!

OK you deffinately need to call Customer Service and get them to correct your service level and don't forget to ask them to credit your account for the time the service has been set at the wrong level as well.

paulyoung666 · 07-02-2004, 10:32

copper is / was the 64k service , definitely not right , i am pretty sure it is not registered properly , time to phone em

JonPlatt · 07-02-2004, 11:09

Just have rang them and they said we were connected with the 128k broadband!! The've just upgraded it now an it seems a lot faster. Just going to do a new test now.

p.s. An engineer is coming on Monday to sort the Digital box out. Very good service actually, they wanted to come this afternoon but they cant becuase im out at the footie!

Ill post my new results here in a minute.

paulyoung666 · 07-02-2004, 11:24

you may also want to try this speed test for more detailed info

JonPlatt · 07-02-2004, 11:38

Just done the test, it came back as 360 which is better, a lot better but it says it should be better than that. Im not sure whether it is to do with the set-top box but i suppose i'll have to wait until monday to find out.

paulyoung666 · 07-02-2004, 11:56

Quote:

Originally Posted by JonPlatt

Just done the test, it came back as 360 which is better, a lot better but it says it should be better than that. Im not sure whether it is to do with the set-top box but i suppose i'll have to wait until monday to find out.

try my link in post #20 and post back the results

Bizarre · 07-02-2004, 12:02

Hi Jon!

Glad you found this site and that you're getting the help that I thought might be available. Thanks for helping peeps.

Sociable · 07-02-2004, 12:44

Quote:

Originally Posted by Bizarre

Hi Jon!

Glad you found this site and that you're getting the help that I thought might be available. Thanks for helping peeps.

Our pleasure Bizarre that is what we are here for and thank you for pointing him here.

Sociable · 07-02-2004, 12:45

Quote:

Originally Posted by JonPlatt

Just done the test, it came back as 360 which is better, a lot better but it says it should be better than that. Im not sure whether it is to do with the set-top box but i suppose i'll have to wait until monday to find out.

Keep a copy of those speed tests handy so the engineer can see what you mean by degraded service and maybe get him to run the test again after he makes any changes to "test" the line has actually improved.

paulyoung666 · 07-02-2004, 12:48

Quote:

Originally Posted by JonPlatt

Just done the test, it came back as 360 which is better, a lot better but it says it should be better than that. Im not sure whether it is to do with the set-top box but i suppose i'll have to wait until monday to find out.

have you checked to see if you have changed in the box's menu , did you reboot it

JonPlatt · 07-02-2004, 12:58

Yes it changed to silver. I dont know whether im expecting to much though, becuase my network card is only a 56k speed so that might be hampering the download speed. Anyway its a lot better now than it was, its downloading a lot faster.

Thanks for your help everyone, you've sorted me right good and proper!!

Cheers for the site ref Bizarre, great site with lots of helpful peeps.

I'll let you know what the engineer says on Monday.

Jon

paulyoung666 · 07-02-2004, 13:01

Quote:

Originally Posted by JonPlatt

Yes it changed to silver. I dont know whether im expecting to much though, becuase my network card is only a 56k speed so that might be hampering the download speed. Anyway its a lot better now than it was, its downloading a lot faster.

Thanks for your help everyone, you've sorted me right good and proper!!

Cheers for the site ref Bizarre, great site with lots of helpful peeps.

I'll let you know what the engineer says on Monday.

Jon

i think you might be a little confused there my mate , your dial up modem would have been 56k , your ethernet card will most likely be a 10/100 mb card , more than enough for broadband , sorry for asking again , but have you done the test i linked to in post #20

JonPlatt · 10-02-2004, 11:14

Paul, just found out that i dont have an ethernet card. At the moment im using a USB port, is ethernet a much better connection?

Ive tried that test a few times and the results vary every time. Some times its above average and the next its below and should be better.

p.s. What type of ethernet card would you recommend and how do you set them up?

Cheers

paulyoung666 · 10-02-2004, 11:24

a 10/100 pci ethernet card is what you want , dont spend more than a tenner on one , i must admit i am not sure which type of cable you need though , either straight through or crossover

, this is not guaranteed to make a difference though , although generally it is percieved to be a better solution to usb