06-02-2004, 19:15
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#1
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Inactive
Join Date: Jun 2003
Location: Widley, Portsmouth
Age: 50
Services: SKY TV, Phone, Internet Xbox 360, PS3, PSP
Posts: 219
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Replacement TV Control
I appear to have lost my NTL remote control, anyone know how id go about getting a new one? and how much it would cost?
*mutters under his breath*
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06-02-2004, 19:36
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#2
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Inactive
Join Date: Jul 2003
Posts: 733
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Re: Replacement TV Control
As far as I remember they're £15 and you can get a replacement by calling Customer Services
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06-02-2004, 20:20
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#3
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Inactive
Join Date: Jun 2003
Location: In your head
Posts: 493
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Re: Replacement TV Control
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Originally Posted by Alanmelon
As far as I remember they're £15 and you can get a replacement by calling Customer Services
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Spot on 
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06-02-2004, 21:29
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#4
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Inactive
Join Date: Aug 2003
Location: Asleep down in the server room
Age: 62
Posts: 516
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Re: Replacement TV Control
Well I've done well then having had at least three sent to me for FREE in the last 5 yrs!
just phone CS and ask nicely.
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06-02-2004, 21:42
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#5
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Inactive
Join Date: Jun 2003
Posts: 6,064
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Re: Replacement TV Control
Or look on E-bay 
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06-02-2004, 21:51
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#6
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,142
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Re: Replacement TV Control
Have a look down the sides of the sofa, found my remote there many-a-times.
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06-02-2004, 22:12
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#7
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Inactive
Join Date: Aug 2003
Location: Asleep down in the server room
Age: 62
Posts: 516
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Re: Replacement TV Control
OK despite the fact that they are free from NTL, the first person to PM me can have my still wrapped, spare shark remote.
All I want is a stamped and addressed jiffy bag to put it in.
can't say fairer than that.
Terry
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06-02-2004, 22:15
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#8
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Inactive
Join Date: Jun 2003
Posts: 6,064
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Re: Replacement TV Control
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Originally Posted by tkiely
OK despite the fact that they are free from NTL, the first person to PM me can have my still wrapped, spare shark remote.
All I want is a stamped and addressed jiffy bag to put it in.
can't say fairer than that.
Terry
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Ntl will charge you £15 for a replacement, after all they have to pay for them their selves.
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06-02-2004, 22:19
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#9
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Inactive
Join Date: Aug 2003
Location: Asleep down in the server room
Age: 62
Posts: 516
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Re: Replacement TV Control
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Originally Posted by dellwear
Ntl will charge you £15 for a replacement, after all they have to pay for them their selves.
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I may have knocked ntl in the past, but one thing I will praise them for is that EVERY time I have phoned to say my remote is knackered, they have sent me a new one by return of post FOR FREE. after all we do RENT THE EQUIPMENT from them!
They have sent me so many I have one spare hence the offer. I will be returning all my ntl equipment at the end of the month including a remote for each stb.
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06-02-2004, 22:23
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#10
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Inactive
Join Date: Jul 2003
Location: Sunderland
Age: 49
Posts: 415
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Re: Replacement TV Control
I think you only get charged the £15 if its stopped working because of something you've done - eg stood on it and snapped it or similar - if the problem is due to wear and tear, then I'm sure they'd replace it for free
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06-02-2004, 22:48
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#11
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Replacement TV Control
In my region a £15.00 charge is put on the account. When the replacement is sent it has an returns envelope with it.
Once the remote is returned and checked if it is faulty due to wear and tear the £15.00 is refunded
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06-02-2004, 23:00
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#12
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Inactive
Join Date: Aug 2003
Location: Asleep down in the server room
Age: 62
Posts: 516
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Re: Replacement TV Control
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Originally Posted by dezzo
In my region a £15.00 charge is put on the account. When the replacement is sent it has an returns envelope with it.
Once the remote is returned and checked if it is faulty due to wear and tear the £15.00 is refunded
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stingy buggers, to think that they think it's worth somebody's time to test returned remote controls! :o
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06-02-2004, 23:02
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#13
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,142
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Re: Replacement TV Control
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Originally Posted by Kneebs
I think you only get charged the £15 if its stopped working because of something you've done - eg stood on it and snapped it or similar - if the problem is due to wear and tear, then I'm sure they'd replace it for free |
The Remotes are quite durable I think - they have to be, how many of you have thrown it in temper because the STB has frozen up on you?  
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12-02-2004, 21:51
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#14
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Inactive
Join Date: Jan 2004
Posts: 3,898
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Re: Replacement TV Control
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Originally Posted by Dr. Plummer
The Remotes are quite durable I think - they have to be, how many of you have thrown it in temper because the STB has frozen up on you? |
Or accidently sat on it  
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13-02-2004, 07:56
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#15
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cf.mega poster
Join Date: Jun 2003
Location: Glasgow
Age: 52
Posts: 1,831
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Re: Replacement TV Control
They made me send my broken one back. They put a tenner on my bill and said when they recieved the broken one they would take it off.
I felt quite silly realy as it had been put in the bin on christmas day and it was a story we concocted to try and get another one 
Be truthful when you phone!
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