Router Probs

[Frostbite]

Sometime early in the week i ventured into the land of the confused.First i had momentary loss of service and then when i contacted cs i was told there was a problem with my STB and an enginner would call me tomorrow re a visit.After having discovered I had a faulty patch lead, i contacted cs again only to be told there was no longer a problem with my STB (Faith Healing Works) and that as they did not support networks advised me to connect direct to my pc. I tried this but to no avail and for the first time in months had a blue screen of death (XP Pro) and a message saying "network cable unplugged", I was then advised that there was a 30% loss on my STB an and engineer would call in the morning. This happened and I now have a service again but I cannot get my router working again. Am I being paranoid in that as NTL can ping my pc, and the blue screen of death appeared about the time they said they did, that my router may have been damaged by this? One more simple question, what should my upload speed be on a 512k conn be?

Thanks
Frosty

[Florence]

Originally Posted by Frostbite

Sometime early in the week i ventured into the land of the confused.First i had momentary loss of service and then when i contacted cs i was told there was a problem with my STB and an enginner would call me tomorrow re a visit.After having discovered I had a faulty patch lead, i contacted cs again only to be told there was no longer a problem with my STB (Faith Healing Works) and that as they did not support networks advised me to connect direct to my pc. I tried this but to no avail and for the first time in months had a blue screen of death (XP Pro) and a message saying "network cable unplugged", I was then advised that there was a 30% loss on my STB an and engineer would call in the morning. This happened and I now have a service again but I cannot get my router working again. Am I being paranoid in that as NTL can ping my pc, and the blue screen of death appeared about the time they said they did, that my router may have been damaged by this? One more simple question, what should my upload speed be on a 512k conn be?

Thanks
Frosty

Have you tried going back to default settings on the router. NTL have pinged me through my router without damaging it.

[Stuartbe]

Originally Posted by Frostbite

Sometime early in the week i ventured into the land of the confused.First i had momentary loss of service and then when i contacted cs i was told there was a problem with my STB and an enginner would call me tomorrow re a visit.After having discovered I had a faulty patch lead, i contacted cs again only to be told there was no longer a problem with my STB (Faith Healing Works) and that as they did not support networks advised me to connect direct to my pc. I tried this but to no avail and for the first time in months had a blue screen of death (XP Pro) and a message saying "network cable unplugged", I was then advised that there was a 30% loss on my STB an and engineer would call in the morning. This happened and I now have a service again but I cannot get my router working again. Am I being paranoid in that as NTL can ping my pc, and the blue screen of death appeared about the time they said they did, that my router may have been damaged by this? One more simple question, what should my upload speed be on a 512k conn be?

Thanks
Frosty

Hi Frostbite - to the site m8....

Your upload speed on the 600k service (512 is now 600) should be 128k. This a max. speed and will rarely be reached....

In answer to your ping question. It is not possible for a ping to damage hardware in this way. The bsod may have been triggered by this but it only used to happen with the 98 winsock..... xp is more resilient against buffer overflow crashes...

Try reseting the router back to the factory settings. There is often a button on the back you have to press using a paperclip ect...

HTH

Hi Frostbite

sorry if this sounds silly - but you mentioned a faulty 'patch' lead. - was that replaced? Did you do it, or did the engineer?

I'm just wondering, afaik the connection between the stb & the router WAN socket should be crossover, while router to PC should be straight through, are you sure you have that right?

http://homepage.ntlworld.com/robin.d...net.html#xover

[Frostbite]

Originally Posted by homealone

Hi Frostbite

sorry if this sounds silly - but you mentioned a faulty 'patch' lead. - was that replaced? Did you do it, or did the engineer?

I'm just wondering, afaik the connection between the stb & the router WAN socket should be crossover, while router to PC should be straight through, are you sure you have that right?

http://homepage.ntlworld.com/robin.d...net.html#xover

[th'engineer]

which stb do you have frostbite also which router

[Frostbite]

Thanks for the replies, Yes I tried the reset even down to the reg page ie 172.16.30.84 and still no go, tried reset and I can get to the routers homepage fine and as I've cleared the cache I have to assume it's a newly generated page but still no joy. I determined the patch lead faulty by using on a friends comp and I'm using the original lead that has always worked before and as I understood it, it depends on your set top box as to whether a xover is req'd, incidentally I'm getting uploads of about 70kbs.

Thanks Frosty

[Frostbite]

Thanks for all the help peeps but I've gone and bought a spark router for £30.00 and it works so now I just have to give old trusty Unix router a decent burial,any suggestions on music. (omg what have i started lol)

Frosty

[Sipowicz]

"route" 66 !?