I'm off!

[kronas]

Originally Posted by asdf

You obviously forget that there are many customers who are 'clearly' happy with their service, so they do work.

yes me being one, the broadband service is rock solid!!!!!!

[Nikko]

£11.50 per mth with call costs less than ntl, not bad I thought.

Thats £2 a month more for the rental then - and which calls, exactly, are cheaper?

[tkiely]

Originally Posted by Proppinupthebar

Yes and conversely if it was perfect it wouldn't exist either.

Theres sites to **** off most services. Hopefully where this site differs is that people like me who can make a difference try to. I benefit by feeling better helping where I can , whether at work or asking for help from my colleagues at work.

Cheers to Kev and Elton tonite.

Well said Proppin, I'm sure that people really appreciate your help.

If only your attitude was replicated throughout ntl they would be unbeatable.
It's sad that they have the best BB technology and **** it up the wall with questionable practises elsewhere.

Terry

[danielf]

Originally Posted by homealone

anyone posting against Wayne will incur my wrath, also, he has been very polite, during his presence on the forum, I share your admiration, proppin, he is a young man who could go very far.

I assume you didn't mean that the way it sounded, because frankly, it sounds a bit silly to me (and you know I don't generally consider your posts silly). If you mean 'don't start a witch hunt' or 'pick on' yes I'm with you. (But the same would apply to many forum members)

If you truely mean 'don't don't post against him', then I will happily take his posts on their merit and incur your wrath where appropriate. But I can't honestly see you meaning that...

Originally Posted by danielf

I assume you didn't mean that the way it sounded, because frankly, it sounds a bit silly to me (and you know I don't generally consider your posts silly). If you mean 'don't start a witch hunt' or 'pick on' yes I'm with you. (But the same would apply to many forum members)

If you truely mean 'don't don't post against him', then I will happily take his posts on their merit and incur your wrath where appropriate. But I can't honestly see you meaning that...

I hope people will see it as a request to give WNA some slack, he is young and whilst he should not toe in with each individuals personal view, he shouldn't be forced to make up his mind cos we say so.

I am always right however. No matter what anyone says.

[tkiely]

Originally Posted by Nikko

Thats £2 a month more for the rental then - and which calls, exactly, are cheaper?

well, daytime is the same at 3p per min, off peak is the killer, 6p for the connection then free national calls for 1 hour.( of course you have to need to redial after one hour)

On ntl, my so called 'free calls ntl to ntl did not apply when calling my brother who only lives 2 miles away (across a franchise boundry you see-how stupid of me not to notice that when i signed up!)

all in all, tv-phone-BB combined I reckon I will pay the same with about 65 extra tv channels and based on recommendations, a massive reduction in hassle!

Like I said, if it doesnt work out I will spill the beans. I'm not leaving the forum, it has to be one of the best on the net for the UK. Long may it continue.

[danielf]

Originally Posted by Proppinupthebar

I hope people will see it as a request to give WNA some slack, he is young and whilst he should not toe in with each individuals personal view, he shouldn't be forced to make up his mind cos we say so.

I am always right however. No matter what anyone says.

Yes, I fully agree, and I presume that was Gaz's intent. I just felt that it could easily be misconstrued by the lurkers/prospective members out there, as it might make the forum look a little awkward. So, I guess I was mostly asking him to clarify his position/ soften his tone a little with a view to those who are not part of the community yet.

[Nikko]

Originally Posted by tkiely

well, daytime is the same at 3p per min, off peak is the killer, 6p for the connection then free national calls for 1 hour.( of course you have to need to redial after one hour)

On ntl, my so called 'free calls ntl to ntl did not apply when calling my brother who only lives 2 miles away (across a franchise boundry you see-how stupid of me not to notice that when i signed up!)

all in all, tv-phone-BB combined I reckon I will pay the same with about 65 extra tv channels and based on recommendations, a massive reduction in hassle!

Like I said, if it doesnt work out I will spill the beans. I'm not leaving the forum, it has to be one of the best on the net for the UK. Long may it continue.

Double check the daytime rate on BT - AFAIK its only 3p in local area - 8p out of area daytime. NTL do a similar 6p plan, and a Talk Local (no 6p) for £14.50 which overrides the out of franchise bit.

[Shaun]

Originally Posted by Nikko

Thats £2 a month more for the rental then - and which calls, exactly, are cheaper?

I believe its most of them, especially evening and weekends.

On top of that there is no added "connection fee" (I'll admit there is a minimum 5p spend, but its a big difference) AND you get the option of using a company like call18866.com and make HUGE savings during the day (as well as weekends, if you call mobiles, 2p/min @ weekends!! ).

[Neil]

I think people confuse 'being happy with their ntl product' with 'being happy with ntl's "service"

I have said in the past that for me personally the product was ok. DTV picture was poor, but I got fed up of them sending out monkies who didn't have a clue, & as I don't really watch that much TV it wasn't a major issue. My BB was good over the 3 or so years I had it-3 outages in 3 years is ok by me (apart from the email issues which was what finally made me ditch ntl & get DSL), but the biggest issue here is when you phone up with a problem, & you get batted round from dept to dept, because no one really gives a to$$, no one really wants to own your problem.

I still believe this is caused by upper management not supporting their staff as they are too busy covering their ar$e$ in case somebody actually realises how little they do, & how responsible they actually are for the way ntl treats it's customers.

Like I said, there's a big difference between being happy with the product, & happy with the service. I was happy with the former, but far from happy with the latter.

[luftys]

I like my broadbum from NTL some times it goes down but dont they all

[rodd]

Let's not forget those customers that are 'clearly' unhappy with their service, that does not work to the full extent, as it should do.

Customers that can do better, and sometimes cheaper, elsewhere, depending on circumstances.

Those that are happy with what they have, fine, those that seek for more or better service than ntl provides, then it must be elsewhere.

[tkiely]

Originally Posted by Nikko

Double check the daytime rate on BT - AFAIK its only 3p in local area - 8p out of area daytime. NTL do a similar 6p plan, and a Talk Local (no 6p) for £14.50 which overrides the out of franchise bit.

Option 1 †“ the 6p hour plan

Now all your National and Local calls are at the same rates, you can call anywhere in the UK for just 6p for up to an hour per call.

3p a minute for Daytime calls anywhere in the UK
6p for any Evening and Weekends calls you make in the UK - for up to an hour each call
Great range of additional discounts
Just £11.50* per month if paying by Monthly Payment Plan or Direct Debit, includes rental of your first line

from bt.com.

I also loved the way I can logon and check my bill as well as order extra services which started working within 3 hrs!!!

thats the way it should be done.

[fazer]

I too am off. As of tomorrow I am going to sign up elsewhere for my internet access - after being with ntlworld since the first trials. I've always considered the service to be excellent; fast, reliable etc. Since the migration to FRIACO, however, the service has become unuseable and I have had no useful help from ntlworld CS. As it would appear that ntl have no interest in providing their customers with a service that works, I have no alternative but to reluctantly take my custom elsewhere.

Any recommendations for a reliable 56k dial-up (no ADSL here yet ) unmetered provider? I'm thinking maybe Tiscali or Freeserve, or even BT for an extra quid per month. Most important is to be able to use the internet when it suits ME, not the provider. I would appreciate any recommendations from anybody that has already moved.

With any luck, as an added bonus a new email address should see a considerable reduction in SPAM-sifting - for a while, at least

Cheers,

[DrAwesome]

Originally Posted by tkiely

Option 1 †“ the 6p hour plan

Now all your National and Local calls are at the same rates, you can call anywhere in the UK for just 6p for up to an hour per call.

3p a minute for Daytime calls anywhere in the UK
6p for any Evening and Weekends calls you make in the UK - for up to an hour each call
Great range of additional discounts
Just £11.50* per month if paying by Monthly Payment Plan or Direct Debit, includes rental of your first line

from bt.com.

I also loved the way I can logon and check my bill as well as order extra services which started working within 3 hrs!!!

thats the way it should be done.

You also get (if you ask) BT Answer 1571 free