Email server

[Mr.Moony]

Well its the first time ive seen the boards flash with the email servers down in well over a month. Its getting better. I work for them at the end of the day and il still do my best to help our customers. Crummie mail servers or not.

[Neil]

Originally Posted by Mr.Moony

Well its the first time ive seen the boards flash with the email servers down in well over a month.

Aaaah-that's ok then.

Its getting better.

It is???

I work for them at the end of the day and il still do my best to help our customers. Crummie mail servers or not.

Fair play to you Mr M, can't fault you for that.

[looselipsuk]

To save you the trouble Neil I have done a rough count back over the past year and problems with e-mail showing on server status page occured 56 times not counting the three times so far this year.
Of course what that does not tell us is how long it took to be fixed each time.
Quite often it would show up again very shortly after it was "fixed".
As you so rightly say Neil this does not account for the times e-mail failed but was never flagged up on the status page.
So if you divide the figure up it would mean that e-mail failed once every week for last year.
I appreciate of course that some months were worse than others but it did fail every month in 2003.
If NTL think that is a good service then heaven help us if ever it was to get bad.

[Neil]

Originally Posted by looselipsuk

To save you the trouble Neil I have done a rough count back over the past year and problems with e-mail showing on server status page occured 56 times not counting the three times so far this year.
Of course what that does not tell us is how long it took to be fixed each time.
Quite often it would show up again very shortly after it was "fixed".
As you so rightly say Neil this does not account for the times e-mail failed but was never flagged up on the status page.
So if you divide the figure up it would mean that e-mail failed once every week for last year.
I appreciate of course that some months were worse than others but it did fail every month in 2003.
If NTL think that is a good service then heaven help us if ever it was to get bad.

So...

56 divided by 52 (weeks in a year) equates to 1.07 (roughly! ), so by my reckoning ntl's email service failed once per week on average last year (at least)

What an absolute disgrace.

[looselipsuk]

Glad you found the info useful Neil.
I think it can only be called damn disgusting and about time they did something to fix it properly.
Talk about "what a way to run a company".
I sometimes think it was a shame they did not get made bankrupt last year.
At least we then would have been forced to take action to change supplier.
Mind you saying that I am glad for the employees that did not happen as I know what it is like to lose a job after 30 years with the same company but that is another story.

[dilli-theclaw]

I've been at my dad's sorting his pc out all day today. (his emails are also still intermittent at best)

He found out my old Amiga 1200 and BBC 'B' micro's for me - But as I don't need them NTL can have them - I'm sure they'd do a better job than what they are using at the moment

[Reddevil63]

Wonder if NTL have ever heard of 'supply and demand'??

Ok they supply the service but they can't cope with the demand ie bad email servers, constant DNS outages, terrible customer service...what else?

They basically can't handle and run a smooth service.....still puzzles me how they won ISP of the year!!!

Originally Posted by Reddevil63

Wonder if NTL have ever heard of 'supply and demand'??

Yea, supply remains constant... demand increases > therfore cost of supply increases due to the increase in demand. harrrrr

[hoggyspuds]

haven't been able to receive mail since lunch time today here in Belfast. Mail washer says pop.ntlworld doesn't exist? Can't get on to hotmail either. Also having to surf through proxy server.........gggrrrrrrrrr!

[Reddevil63]

Latest server status:

ntl Home - All Packages - Mail Service (RESOLVED)
14 January 2004 12:01

Ntlhome Internet customers using the ntlworld email service may be experiencing problems accessing the service, this is because of a technical fault.
Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused.

This has now been resolved.

Resolved?? Still can't receive my email and now have 96 emails waiting....probably 10 of them are not spam!!

Whats going on???

This is the error message I get:

A time-out occurred while communicating with the server. Account: 'My Mail', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

Originally Posted by Reddevil63

Latest server status:



Resolved?? Still can't receive my email and now have 96 emails waiting....probably 10 of them are not spam!!

Whats going on???

This is the error message I get:

Oh well, I seem to be immune - I just fired up my Outlook and it downloaded all my NTL mail inside 20 seconds.

Are different accounts on different servers ?

[Stuartbe]

Originally Posted by pem

Oh well, I seem to be immune - I just fired up my Outlook and it downloaded all my NTL mail inside 20 seconds.

Are different accounts on different servers ?

Someone must have slipped the hamster some extra sunflower seeds

[allanprg]

Well at least I can get my emails now, straight away, or near enough. Much better than the last few days. how long before it goes again.

[Reddevil63]

Well after having problems getting my mail...always stuck on receiving 2 of whatever, I have now got another email address setup via Ntl and guess what? No problems!!

Goes thru the receiving email process with no problems.....wonder why my now old email address won't work???

[altis]

Mailwasher is whizzing thru my accounts this morning - faster than in months - thanks guys