Cable Modem Broke

Ripper1 · 08-01-2004, 16:11

Earlier this afternoon my modem decided to stop working, so i phoned NTL up and spoke with a certain gentleman who after ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â½ an hours worth of trying this that and the other decided it was broke, this was after me telling him that only one of the green led's was working.

Anyway he booked me a engineer for saturday morning and give me a reference number, he then said if i wish to call 151 and go through to faults they might be able to come out sooner to see me.

I did that very thing.................I phoned 151 blah blah blah only to be told that all has to be checked out with the analysts over the next 24 hours to see if they can rectify the problem at there end first (WTF)

I was then told that if they couldn't rectify it they would arrange an appointment for an engineer to call, which will probally be the middle of next week sometime.....that to me stinks.

BTW i am typing this on my g/f's comp us BT BB.

I cancelled my TV with NTL a month ago which was cut off today (i'm going on sky) if things don't buck up with whats just happened, i might just cancell that and the phone service as well

paulyoung666 · 08-01-2004, 16:19

was your cable modem thru your stb or are you sacm ???????????, did you say both went off today or not ??????????? , maybe they have binned both for you at the same time

when you say only one green light is on , which one is it ?????????????

Sociable · 08-01-2004, 16:20

Quote:

Originally Posted by Ripper1

I cancelled my TV with NTL a month ago which was cut off today (i'm going on sky) if things don't buck up with whats just happened, i might just cancell that and the phone service as well

Can't help but wonder if this may be the problem and all that is needed is someone to make sure they didn't kill the BB account along with the others.

Anyone know if this is possible and if so how would it be rectified.

Marge · 08-01-2004, 16:29

Whereabouts are you ??

Ripper1 · 08-01-2004, 16:32

Quote:

Originally Posted by Sociable

Can't help but wonder if this may be the problem and all that is needed is someone to make sure they didn't kill the BB account along with the others.

Anyone know if this is possible and if so how would it be rectified.

Thanks for the replies guys, and in answer to your questions......my BB is through my SACM, i also asked if they had disconnected me by accident and they said nope definitely not.........and the only led light that was working was the power one.

It is now all working again, i'm just wondering if by chance they did disconnect my modem at the same time as my TV..........makes one wonder.

Cheers

paulyoung666 · 08-01-2004, 16:34

Quote:

Originally Posted by Ripper1

Thanks for the replies guys, and in answer to your questions......my BB is through my SACM, i also asked if they had disconnected me by accident and they said nope definitely not.........and the only led light that was working was the power one.

It is now all working again, i'm just wondering if by chance they did disconnect my modem at the same time as my TV..........makes one wonder.

Cheers

methinks they might have , although it could have been a sheer coincidence , whatever you are back on

Sociable · 08-01-2004, 16:35

LOL yep it sure sounds that way if by magic all is well now.

Oh well at least you are back on line now that's the main thing.