line rental

[trex-uk]

been with ntl since diamond cable days signed up for the phone and tv package, then got BB and dropped the tv package.

then 6 months ago changed the phone to talk24 everything for £25 a month, but they did'nt tell you 0845 numbers although being local can put the bill up somewhat, anyway no reason to complain.

but I just noticed on this months bill, being as I did'nt get any extras on the 0845 numbers, the phone rental was £9-99 plus talk24 at £15-50 comes out more than £25, 45p infact so I decided to do the imposible, phone them, when I got through I was informed that I was on a old tariff so they would change it, to the new one of £9-50, they said the extra 45p was for itemised billing, so I said with talk24 you dont get it so I sould have had my tariff changed when I went on this service.

But my mistake I did'nt inform them so they sat back and took the cash, no chance of getting a refund.

so next phone bill check your rental don't just take it for granted as I did, could cost you in the long run

thanks for the 'heads up' - and to the forum.