Ntl:Home win award

[Derek]

I know this will probably get shot down in flames but in case you were not aware I would just like to point out that Ntl has been voted best Broadband provider by www.digitalspy.co.uk for the 3rd year in a row.

http://www.digitalspy.co.uk/article/ds12903.html

It won't be shot down by me, I have no complaints.

[rodd]

Originally Posted by dezzo

I know this will probably get shot down in flames but in case you were not aware I would just like to point out that Ntl has been voted best Broadband provider by www.digitalspy.co.uk for the 3rd year in a row.

http://www.digitalspy.co.uk/article/ds12903.html

The larger company will always win that type of vote on numbers, over a small company. The larger 3,000,000 company with only 28% satisfied will still beat the small 750,000 company with 100% satisfaction (the true better company).

(840,000 votes for the large company, 750,000 for the small)

There you go. NTL are rubbish.

[Russ]

However you look at it, NTL won

[trebor]

so run a poll and see if any users voted for them, I didn't

[Frank]

Originally Posted by rodd

The larger company will always win that type of vote on numbers, over a small company. The larger 3,000,000 company with only 28% satisfied will still beat the small 750,000 company with 100% satisfaction

That's quite true.

Originally Posted by Keyser

That's quite true.

Yes, but the DS vote was a simple vote by each member on who was best, not on customer satisfaction with each ISP.

It is probably likely that the majority of DS members use NTL so that would give them an advantage if the members using NTL voted for NTL.

[Kneebs]

If its just a simple vote count, then how can this possibly be noteworthy - if it doesnt take into effect customer opinions, whats the point ?

As I'd guess is the case with the majority of broadband subscribers, I've only ever had my BB though 1 company (NTL !) - how could I possibly say that NTL is better than X.

Not that I'm saying they shouldnt've won it - I've not had any major problems since I got it in well over a year ago.

[imback]

Lets be fair here, it doesn't matter if every reader was an NTL user, if they werent happy with the service they would vote for someone else or not vote at all.

[kronas]

will people stop trying to pick holes in NTL's products, there broadband service is a key core of there business as a money earner for them, they are doing something right, if they are attracting thousands of new customers on a regular basis which they are

me personally have had no major problems with my broadband service since i had it installed a couple of years ago

it seems its the only product for which they are good at providing........

[threadbare]

lets be honest statistics a re a complete waste of time as are online polls - 30% of americans know that

[zovat]

Originally Posted by kronas

will people stop trying to pick holes in NTL's products, there broadband service is a key core of there business as a money earner for them, they are doing something right, if they are attracting thousands of new customers on a regular basis which they are

me personally have had no major problems with my broadband service since i had it installed a couple of years ago

it seems its the only product for which they are good at providing........

I have to agree with kronas here - I find very few problems with NTL BB myself - I know that as members of this forum (and other similar ones previousely ) we tend to have a worse outlook on the product, after all, we mainly see the problems, rather than the good bits.

I have friends/co-workers who have other BB suppliers, and they seem to have as many, if not more, issues as I see on this forum. I know at least a dozen of them who would love to switch to NTL, but cannot (for geographical reasons or corporate policy reasons).


As always - this is my 2c, feel free to ignore/disagree

[Stuart]

Originally Posted by rodd

The larger company will always win that type of vote on numbers, over a small company. The larger 3,000,000 company with only 28% satisfied will still beat the small 750,000 company with 100% satisfaction (the true better company).

(840,000 votes for the large company, 750,000 for the small)

There you go. NTL are rubbish.

BT are far bigger than NTL, although I can't remember how many subscribers Openworld has.


I have been with NTL/Cable & Wireless since about 1998 and I have had only one problem that was not sorted out quickly, so I am perfectly happy.

[Nemesis]

Originally Posted by scastle

BT are far bigger than NTL, although I can't remember how many subscribers Openworld has.


I have been with NTL/Cable & Wireless since about 1998 and I have had only one problem that was not sorted out quickly, so I am perfectly happy.

I think this is fairly common .... Most of NTL's users are perfectly happy with the services that they receive.

The problems start when there is something out of the ordinary that goes wrong. NTL, like others of the same ilk, struggle to satisfy the customer.

Also over the last few years, with all the redundancies in the Telecoms sector, a lot of experience and a great number of skills have been lost.

[downquark1]

Originally Posted by Nemesis

I think this is fairly common .... Most of NTL's users are perfectly happy with the services that they receive.

The problems start when there is something out of the ordinary that goes wrong. NTL, like others of the same ilk, struggle to satisfy the customer.

I agree, broadband is still relatively new and people are still ignorant of what it is capable off. People are happy as long it works and when it stops they probably think it's their fault, wait a day and find it working again. Unless people have been between BB services (at this early stage is unlikely) they can't really compare experiences with each company and probably dismiss NTLs faults as standard problems.