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Need help - Incorrect speed
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Old 02-09-2005, 23:04   #1
trancesphere
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Need help - Incorrect speed
Hi,

I have just had NTL broadband (blue modem) installed and im having problems with the speed.

I ordered 3mb, but they have only gave me 1mb (checked the modem page and done speed tests).

I have tried ringing up NTL customer support (4th time ), but they keep saying they have sorted it and to wait 2-5 hours.

I have also tried upgrading the speed using the NTL web site, but im still on 1mb.


Any help would be appreciated
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Old 02-09-2005, 23:07   #2
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Re: Need help - Incorrect speed
Have you tried powering the modem off, leaving it a few seconds, and then powering it up again ?
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Old 02-09-2005, 23:07   #3
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Re: Need help - Incorrect speed
Yes
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Old 02-09-2005, 23:07   #4
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Re: Need help - Incorrect speed
Hi try links on post 4 to double check
http://www.cableforum.co.uk/board/sh...272#post568272
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Old 02-09-2005, 23:15   #5
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Re: Need help - Incorrect speed
Quote:
Originally Posted by david.ewles
Hi try links on post 4 to double check
http://www.cableforum.co.uk/board/sh...272#post568272
I've already tried them, they show 1mb.
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Old 02-09-2005, 23:18   #6
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Re: Need help - Incorrect speed
call CS in morning, sorry
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