Need help - Incorrect speed
 

Hi,

I have just had NTL broadband (blue modem) installed and im having problems with the speed.

I ordered 3mb, but they have only gave me 1mb (checked the modem page and done speed tests).

I have tried ringing up NTL customer support (4th time :mad: :mad: :mad: ), but they keep saying they have sorted it and to wait 2-5 hours.

I have also tried upgrading the speed using the NTL web site, but im still on 1mb. :rolleyes: :rolleyes:


Any help would be appreciated :( :(

Re: Need help - Incorrect speed
 

Have you tried powering the modem off, leaving it a few seconds, and then powering it up again ?

Re: Need help - Incorrect speed
 

Yes :(

Re: Need help - Incorrect speed
 

Hi try links on post 4 to double check
http://www.cableforum.co.uk/board/sh...272#post568272

Re: Need help - Incorrect speed
 

I've already tried them, they show 1mb.

Re: Need help - Incorrect speed
 

call CS in morning, sorry