Virgin Website - log in woes
09-03-2016, 11:58
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#1
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Inactive
Join Date: Jan 2004
Posts: 63
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Virgin Website - log in woes
If this has been posted about before, apologies.
Every time I try to log in to the Virgin site, it makes me confirm I'm not a bot by clicking on certain picture types. Then , when I try to select anything like email, profile it makes me log in again. And again. Every time with the picture thing.
Just me?
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09-03-2016, 12:57
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#2
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Inactive
Join Date: Dec 2003
Location: Hove East sussex
Age: 75
Posts: 574
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Re: Virgin Website - log in woes
Quote:
Originally Posted by flatley
If this has been posted about before, apologies.
Every time I try to log in to the Virgin site, it makes me confirm I'm not a bot by clicking on certain picture types. Then , when I try to select anything like email, profile it makes me log in again. And again. Every time with the picture thing.
Just me?
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You're changing your IP address, or browser, or clearing cookies too many times but fwiw I agree the "pix authentication" is an asinine inconvenience!
Please select all pix with Strawberries in the following 72 pictures: Like a bl**dy modernised Rorschach inkblot test - one strawberry (apparently 98% hidden behind a bowl of red apples, a necklace of rasberries on a Hawian dancer from 100yds away on 80x80 GIF, a cherry covered in custard in trifle... and a Beatles album track street name.... fields forever......
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Rgds - TW
20+yrs customer currently on Vivid 200/20Mbps service tier via SH3(VMDG505) hardware:v10 firm/software: v9.1.1912.304 and/or <cough> others,  provisioned from brig19 Arris E6k (BN3 7Nx node).
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09-03-2016, 13:06
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#3
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Inactive
Join Date: Jan 2004
Posts: 63
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Re: Virgin Website - log in woes
Hmm, interesting. My IP should be static - although I'm logging on from work and the servers are in a different country so who knows what could be happening. I haven't actually cleared any cache or cookies for a while. Ho hum, not too big a deal and I'm glad I'm not the only finding the picture thing a little annoying.
I thought I was back in infant's school for a while.
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09-03-2016, 14:45
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#4
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Inactive
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
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Re: Virgin Website - log in woes
Quote:
Originally Posted by flatley
If this has been posted about before, apologies.
Every time I try to log in to the Virgin site, it makes me confirm I'm not a bot by clicking on certain picture types. Then , when I try to select anything like email, profile it makes me log in again. And again. Every time with the picture thing.
Just me?
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It happens to me from time to time.
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09-03-2016, 15:06
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#5
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cf.mega poster
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Virgin Website - log in woes
Clear the cookies for all VirginMedia sites. Firefox lets you do this individually, dunno about Chrome.
OR alternatively, open a private browser window and see if you get the same behaviour.
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