Ntlworld FTP upload help please

Jamie · 27-12-2004, 09:59

Hi chaps

I have had broadband for around 4 years, and only now have i decided to set up a website (yes - slow I know!). However I think there may be a problem at ntl's end with my account set up in that my account details simply are not recognised when I FTP to upload.ntlworld.com.

Using any FTP client (LeechFTP, XP ftp etc), I set up a connection to ftp://upload.ntlworld.com and enter my username and password - but without fail my password is always rejected. It recognises my username, but it is always failing on the password. I am sure I am using the correct password for my account! Unfortunately I have not had a reply to my emails to tech support via the ntlworld site.

Would some kind soul from ntl be able to have a quick look for me? If possible, please PM me and I will give you my username. TIA!

MovedGoalPosts · 27-12-2004, 10:28

What happens when you follow the advice given here:

http://www.cableforum.co.uk/board/article.php?a=30

Edit: just a thought, but your user name should be the original one from when you first set up your ntl account, not one you may have changed to. If you have ever edited your master user name, I found that did not change the user name for the web space. Similarly the password is most lilely the original one assigned to you be ntl when your account was first set up (you may need to find the original account welcome letter or CD), rather than any new password you attempted to set up.

Jamie · 27-12-2004, 12:25

Hi - thanks for the link. I do get the 530 Login incorrect message so it does seem to be the password.

A good point about using the original password - i certainly did change it when I got BB about 4 years ago, so I will have a hunt around for the original CD. Thanks.

paulyoung666 · 27-12-2004, 12:36

just had a play about here , i needed my original ntl username and original ntl password ( 1 letter followed by 6 numbers ) , good luck with the hunt

, or maybe a call to c.s. would help you

27-12-2004, 17:20

Quote:

Originally Posted by Jamie

Hi - thanks for the link. I do get the 530 Login incorrect message so it does seem to be the password.

A good point about using the original password - i certainly did change it when I got BB about 4 years ago, so I will have a hunt around for the original CD. Thanks.

I don't think the password is on the cd, if you didn't keep a note of what it was, then you'll have to take paulyoung666's advice & call customer service

paulyoung666 · 27-12-2004, 17:21

Quote:

Originally Posted by homealone

I don't think the password is on the cd, if you didn't keep a note of what it was, then you'll have to take paulyoung666's advice & call customer service

it isnt as far as i know , it was on the welcome letter i recieved , so i wrote it on the cd just in case

27-12-2004, 17:49

Quote:

Originally Posted by paulyoung666

it isnt as far as i know , it was on the welcome letter i recieved , so i wrote it on the cd just in case

I just had a look & my welcome letter gave only the account no. However we signed a customer service agreement prior to the installation, which gave a PIN no - IIRC during the initial registration I typed that in, chose a user name & then got assigned a password, which, luckily, i wrote down.

ikthius · 27-12-2004, 17:51

I think it is wise to write these things down for times like these.

ik

bopdude · 27-12-2004, 17:53

Quote:

Originally Posted by paulyoung666

original ntl password ( 1 letter followed by 6 numbers ) ,

mine's 1 letter and 9 numbers, don't know if its different for time of registration

paulyoung666 · 27-12-2004, 18:01

Quote:

Originally Posted by bopdude

mine's 1 letter and 9 numbers, don't know if its different for time of registration

no you are right it is 1 and 9 , thick me

**Paul** · 27-12-2004, 18:01

Quote:

Originally Posted by bopdude

mine's 1 letter and 9 numbers, don't know if its different for time of registration

That sounds like the format of the original auto assigned passwords - something like M123456789.

bopdude · 27-12-2004, 18:04

Quote:

Originally Posted by Paul M

That sounds like the format of the original auto assigned passwords - something like M123456789.

Yep, isn't that the one he'll need ???

Quote:

Originally Posted by paulyoung666

no you are right it is 1 and 9 , thick me

Enjoying the drink

paulyoung666 · 27-12-2004, 18:07

Quote:

Originally Posted by bopdude

Enjoying the drink

i wish , got to pick the wife up at 10-00

MovedGoalPosts · 27-12-2004, 19:50

Quote:

Originally Posted by Paul M

That sounds like the format of the original auto assigned passwords - something like M123456789.

Yep it's the auto assigned one that I found worked. T'was only when I'd phoned CS that I found that out, and then eventually came accross where I'd written it down. ntl very kindly gave a place in the broadband CD booklet to record all that useless information you never thought useful...

Jamie · 28-12-2004, 18:32

Well needless to say I cant find the original password on my CD (which I didn't think I even had as I never use those kind of CDs - I set things up manually), just the password i changed it to the day the CD arrived.

One call to CS on the way. Thanks for all the replies.

Jamie