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Voice mail error
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Old 08-10-2004, 21:29   #1
Paul K
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Voice mail error

Strange things occuring with our voice mailbox We returned home yesterday to the tone signalling a message awaiting us in the voicemail box.The message was retrieved and subsequently deleted but every time we pick the phone up now we are still being greeted with the intermitent tone signalling a non-existant message
Any ideas as to why the system thinks we have a message and then tells us we don't when we dial in to check
We're in the essex area by the way Ta guys and gals
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Old 08-10-2004, 21:57   #2
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Re: Voice mail error

ring faults, it may need resetting on the voicemail platform
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Old 08-10-2004, 22:17   #3
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Re: Voice mail error

Try doing 1471 - I have found this mysteriously clears a 'stuck' 1571
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Old 08-10-2004, 22:35   #4
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Re: Voice mail error

Quote:
Originally Posted by absl
ring faults, it may need resetting on the voicemail platform
1471 resulted in the same annoying intermitent tone, thanks anyway
Think faults are closed till morning, will have a go then if necessary
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Old 09-10-2004, 10:55   #5
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Re: Voice mail error

Well, one PM from Debsy later and we are annoying message tone free
Cheers Debs You have as always come up trumps for an NTL customer in need.
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Old 09-10-2004, 23:04   #6
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Re: Voice mail error

Only just got round to checking if it had worked, glad to hear it
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