125M Vmng300 - Page 33

craigj2k12 · 15-05-2011, 21:34

Quote:

Originally Posted by jb66

Maybe you can take a photo of superhub frisbee. I'll vote ya photo of the month!

YEESSS, its sport this month as well

as iv said, my airsoft gun will be taking at it, i have decided it will now be a video for the giggles, and a photo for the comp. I have a smith and wesson 3000+ airsoft bb gun coming in the post, which has 0.2g 6mm bb's, that should do a lovely job on the dud

i cant wait for the weekend!!!!!!!

Chrysalis · 15-05-2011, 21:42

Quote:

Originally Posted by Nopanic

Agreed .. that would be cool .. but difficult to support

as said here already the type of people who will get their own modem and the type of people ringing the ceo office for a modem are the type who know enough that they wont be ringing up for support. A mistake made by yourselves lumpng all customers under the same newbie banner. VM dont need to give me tech support, I have only ever rang up on outage issues or activation issues. In ceo office case for utilisation issues and to ask for the modem.

Peter_ · 15-05-2011, 21:44

Quote:

Originally Posted by zekeisaszekedoes

Oh that's classic: first he goes on about the VMNG300 being deader than disco then he recommends reverting to a modem several years older than that?

Careful how you backpedal. You might break a leg.

The Ambit 256 is still a stock item and the only standard modem now supplied by us, it is now on to version 2 of that device and if required we can send out a replacement modem.

So next time ask the question first before making an incorrect comment.

Chrysalis · 15-05-2011, 21:48

Quote:

Originally Posted by Masque

Really that should not happen and they know it, as I wonder what issues that may cause on your account or any similar accounts.

they customer focused so do it for conveniance.

The reason given to me is if I found I wanted to change back to the superhub I simply need to plug it in, it saves me and them time not needing to reactivate, plus I explained I was happy to carry on beta testing firmware if possible, they said fine.

I dont see the big deal of having 2 mac's on an account.

Nopanic · 15-05-2011, 21:51

Quote:

Originally Posted by Chrysalis

they customer focused so do it for conveniance.

The reason given to me is if I found I wanted to change back to the superhub I simply need to plug it in, it saves me and them time not needing to reactivate, plus I explained I was happy to carry on beta testing firmware if possible, they said fine.

I dont see the big deal of having 2 mac's on an account.

You don't have two MACs provisioned on your account, you have one MAC and one unbilled modem still live. Its a fault, not something they have given you.

Peter_ · 15-05-2011, 21:52

Quote:

Originally Posted by Chrysalis

they customer focused so do it for conveniance.

The reason given to me is if I found I wanted to change back to the superhub I simply need to plug it in, it saves me and them time not needing to reactivate, plus I explained I was happy to carry on beta testing firmware if possible, they said fine.

I dont see the big deal of having 2 mac's on an account.

It can and does cause issues and can be deleted by the relevant department who can run software to remove non active modems.

As Nopanic says it should not happen and his department deals with these issues.

craigj2k12 · 15-05-2011, 21:53

Quote:

Originally Posted by Chrysalis

I dont see the big deal of having 2 mac's on an account.

if you read back, you will see that we discussed that its not possible to have more than 1 modem on an account. what happens with the CEO office is that they activate the new one without deactivating the superhub, so its active, but not billed. thats why it will be getting deleted when they run their security checks etc.

---------- Post added at 22:53 ---------- Previous post was at 22:53 ----------

Quote:

Originally Posted by Nopanic

You don't have two MACs provisioned on your account, you have one MAC and one unbilled modem still live. Its a fault, not something they have given you.

are you sure they havnt registered us as testers?

Nopanic · 15-05-2011, 21:53

Quote:

Originally Posted by craigj2k11

if you read back, you will see that we discussed that its not possible to have more than 1 modem on an account. what happens with the CEO office is that they activate the new one without deactivating the superhub, so its active, but not billed. thats why it will be getting deleted when they run their security checks etc.

God god man you've got it ..

Peter_ · 15-05-2011, 21:56

Quote:

Originally Posted by craigj2k11

are you sure they havnt registered us as testers?

No you would have a separate account and line.

Chrysalis · 15-05-2011, 21:56

Quote:

Originally Posted by Nopanic

As above, its an error and I shall soon be correcting it

why would you want to do that for what purpose?

I can assure you leaving my superhub active was quite deliberate as was specifically explained to me.

As a customer giving you feedback what the CEO office are doing is far better for the customer than having a strict script that only allows one modem per account. I have read dozens of stories about people getting angry when their old modem is turned off.

Horace · 15-05-2011, 21:57

Quote:

Originally Posted by Masque

As I said it is down to the agent using the tools provided correctly and it does not matter if on a Cisco uBR or a Motorola BSR as they may have different interfaces but they tell us what we need.

We can even get a good idea if the fault is external, it is down to knowledge and experience.

I have had customers complaining that they have spent an hour on a call which got no where and within a few minutes I have diagnosed the issue because I use the tools correctly.

---------- Post added at 20:11 ---------- Previous post was at 20:10 ----------

You could revert to an ambit 256 if still on 10Mb if you ask.

Profile was out of date.

Peter_ · 15-05-2011, 21:58

Quote:

Originally Posted by Chrysalis

why would you want to do that for what purpose?

Because the is only supposed to be one modem active per account regardless of them leaving your 2 active.

Stuart · 15-05-2011, 21:59

Quote:

Originally Posted by Nopanic

You don't have two MACs provisioned on your account, you have one MAC and one unbilled modem still live. Its a fault, not something they have given you.

I believe Chrysalis was making the point that he doesn't see why Virgin has a problem with 2 modems on one account (although it's clear they do).

I've always wondered about this. Surely if someone wants to pay for two broadband connections, that could be in Virgin's interest, could it not? Or is the problem that the network may not be able to cope with the extra modems?

Peter_ · 15-05-2011, 21:59

Quote:

Originally Posted by Horace

Profile was out of date.

Depends what you want to do as you can try for a VMNG300 or revert to 20Mb and get a Ambit 256.

Chrysalis · 15-05-2011, 22:01

Quote:

Originally Posted by Nopanic

God god man you've got it ..

I think you managed to brainwash craig

if its not possible how is it working for me. Of course its possible, but rather the explanation is it upsets your process and scripts. I dont get billed for the modem so I am not sure how billing has any relation to it.

If my superhub gets deactivated so be it, however it would be dissapointing if its a result of you hunting it down just because you dont want anyone to have 2 modems.