1GB Cap Letter!!!!

[Acathla]

I await their response!

I prefer to communicate via snail mail as I can send recorded delivery so I know that they received it and I have their responses written. Over the telephone things can be said then quickly forgotten!

[Stuartbe]

Originally Posted by Acathla

I await their response!

I prefer to communicate via snail mail as I can send recorded delivery so I know that they received it and I have their responses written. Over the telephone things can be said then quickly forgotten!

I would use a letter via registered post. Email read rcpts. can easily be negated !

[Russ]

Originally Posted by Keyser

How ironic the letter doesn't actually tell you either:

1) HOW to monitor your downloads; and
2) HOW MUCH bandwidth you have used in order to get the letter

If I got one of those letters I would want answers to both the above questions from ntl.

Do you really think you'd get a straightforward reply?

[Acathla]

no

[Nor]

So it begins eh.

Although I object to limiting an unlimited service I'm inclined to accept that those people who are using the service 24/7 full whack should have their usage restricted a little.

The 1gb a day guideline isn't that bad in reality. But I just don't agree at all with it being applied on a daily basis. I'd be happier if the 1gb a day guideline was taken over the course of a month, or even fortnightly. The daily usage limit is too easy for people to exceed even if they are not placing a burden on the network in the long term. I say give us 30gb a month and relax the restrictions outside peak times. I agree with lessening the peak time burden on the network but the 1gb cap doesn't actually achieve that anyway.

[Macready]

If I get messed about by any of this stuff with NTL, its bye bye NTL after 4 years as a customer and hello Nildram, with their wholy more sensible 150 gb a month allowance on downloading.

Id urge anyone else to do the same Time to vote with your feet.

[Richard M]

Originally Posted by Acathla

If you are running and sort of ftp/web server or other applications, such as file sharing programs, please ensure that you follow the guidance we set out in the User Policy. For some advice on how best to achieve this please refer to http://homepage.ntlworld.com/bandwidthadvice.

Sorry but this just doesn't look genuine to me.
Surely they'd put up a proper page like www.ntlworld.com/help/bandwidth or something?
It's done using an XHTML Doctype too, that's not the NTL I know.
Can any NTL tech confirm if this is real or not?

[nbanfield]

if ur paying 4 unlimited use then in ur contract it will need to say that there can limit u or there in breach of their contract and u can get comp off them

[nbanfield]

ntl r crap any way ive had bb 4 3 months and they have had to refund every payment i have ever made coz of faulty services

[Stuartbe]

Originally Posted by JustAnotherN00b

I have a feeling the router doesn't like the idea of talking to the modem on 192.168.100.1, think Robin Walker has touched on this with his previous posts on the subject.

Regarding Richard M's points, fair comment, I didn't really pay that much attention to it but it does seem a bit strange both to use an http://homepages page, and the email address for 'contact us' is an @ntlworld.com one. Time will tell what the score is I guess, what's the postmark on the envelope, unless someone could fake ntl's franking machine that'd be quite a good bit of evidence, and where is the postmark from?

Ah the routing table entry - I remember..... I would have though that the routing table needs to be updates on the router via a static stub network entry or the like !!!!

Now that both of you have mentioned the website Hmmmmmm - It does look a little fishy !!!!

[BBKing]

Apparently it's genuine, if a bit outdated.

[nbanfield]

ntl broadband cant restrict usage as it breaks their contract

[Acathla]

JustAnotherN00b:

Two stamps on envelope.
One from Swansea dated 13.02.04
and another GB Postage Paid (PBP03080) for 20p

[gazzae]

Originally Posted by nbanfield

ntl broadband cant restrict usage as it breaks their contract

No it doesn't

http://www.ntlhome.com/legals/userpolicy.html

(h) in excess of "normal use" bandwidth limits set out in this section.

ntl: home's broadband and dial-up services are intended for normal recreational or educational use by individuals and families and our pricing and network architecture have been designed accordingly. Customers who use the services more heavily than a normal home user will reduce the performance of the network for other customers.

"Normal use" of the service is defined as up to 1 gigabyte downstream of data transfer daily (which equates to approximately 200 music tracks, 650 short videos, 10,000 pictures or around 100 large software programmes downloaded per day).

[Acathla]

If noone else can before I will sort out a scanned copy of the letter tomorrow when I'm in work