Recieved new modem, Require Coaxial cable please help!

[doug]

An update to my previous post. As expected, I failed to receive a call from "IT Support" within 48 hours so I tried starting afresh. This time I rang 150, options xyz ... I was then to ring 151 option 3 and after repeating all the information again I was transferred again. This time I ended up talking to somebody called Sadie on 150. She was very helpful, understood the problem, gave me a choice of a mail out of a new modem + cables + splitter or a (free) engineer's visit. Since there seems to be a delay of 8 days on this, I have opted for the mail delivery of the required parts. We shall see what actually arrives, but Sadie was apologetic about having to ask for all the information again, was very helpful and seemed to appreciated the problem. If anybody from VM is listening, give her a raise: she has done something to redeem the dismal and confused service offered by VM.

[krato871]

lucky you! wish I could get as far as that =[
I really honestly don't see what is so difficult in them just sending me another Modem... I know if I was able to get through to someone who can understand english I would probably be OK... but I can't!!!!!

[chickendippers]

Post on the virginmedia.support.broadband newsgroup, you'll have your problem sorted in no time: http://www.virginmedia.com/customers/newsgroups/

Whenever I've rung from my VM landline I've never had to enter my phone number.

[krato871]

Is the newsgroup support official? Or is it similar to this forum? thanks for the link =]

Just posted thanks for your advise! Hopefully they'll sort it out ^_^

[johnhee]

same here with STB to modem switch

1st modem ony, no splitter; That resulted in (free) engineer visit to install splitter/modem; MAC adress advised to VM and then .......error code "escalated and wait 72 hours" before recontacting VM

Super. Not

Plugged back into my STB to keep a b/b connect for the present.

Rebooted the modem etc after 24 hrs; The browser activation page comes up but seems a bit confused which service I'm using and then finishes.

Back to STB for the moment

Any quick tips/hints I can check for myself

Plug n Play - oh yeh
;-)