Cancelling NTL - letter wording help please?

I telephoned NTL yesterday, following an e-mail I had sent them on wednesday.

My gripe is the increase in price of the 1 mb service.
I informed them in the e-mail that I felt it unfair that the other speeds had not been increased in price.
I received a phone call from them the same day! saying they understood my gripe but basically the price increases were still going ahead.
So, lulled it over in my head and thought, " well, you're either going to accept the price increase and shut up, or let them suffer aswell."
I called them back yesterday, informed them I wanted to change my package deal, they did'nt even ask why.
Told them I wanted to drop down to 600k from 1mb, and wanted the movies taken off the television side.
They did all this while I was on the phone, " Do I need to put it in writing?" I ask.
"No, no need at all ", was their reply.
All I had to do was reboot the computer and log in my pid etc.
Have I noticed any massive difference in speed?
Not really, the two sons may when they visit blubster, but it probably won't be much, and when we get the FREE speed upgrade !
I think the old saying comes to mind, put up or shut up.
I may have cut my arm off, but look at things this way, for the sake of the £3 extra NTL wanted from me, they are now to lose more than £3.

[michaelp]

I cancelled by telephone, and it was no problem. I did ring back in after a couple of days to check that it was logged right. The daft bit was that they wanted me to pay for a month in advance, taking me well passed the cancellation date, then thay would refund me...Right. So I told them to cancel the direct debit, and paid the final account when it arrived after cancellation date. They collected the rubbish box, and the guy said they just dispose of them.
After over 6 years with NTL, I am soooo well pleased to be back with BT. I am really happy with 'PLUS.NET' as my ISP, I pay £18.99 for 512k, 'cos I don't use p2p or binaries. They are a totally open isp, admit to any problems and address them, listen to customers, and have staff answering up on adslguide.
Even Freeview is better than NTL. Red buttons work, and the picture formats properly on a 16:9 TV.

[zoombini]

Oh the fun I now have...

I have received a bill for the next month inits entirety.
Not till the 26th May when I get cut-off but from May 16th till the 15th June.
PLUS it also has a reconnection charge from when they cut me off (in error) AFTER I had been discussing it with them & the course of action was sorted out, when I rang up to get it recconnected I was told it was an error. AND there is nothing on there as a rebate for the service time not used.

And they think that I'm going to pay that... no chance.

Is anyone on here in charge of the Burnley accounts? I could do with a chat to someone I know here rather than a bod in CS who tells me its sorted & everything is fine then I get this happening again.

I cant wait to get rid of this companies poor service.

[tkiely]

I cancelled by phone, was put through to retentions who listened patiently to my reasons for leaving.(long list after 6 years of ME being patient) They decided they had no chance of retaining me and accepted 30 days notice.

Then 10 days later, those nice Wescot bailiff types arrived demanding my two boxes back! They seemed to think I was going to argue about this but as I already had two Sky boxes plus a totally superior ADSL line installed I gave them the boxes.

As a final victory I even got a refund cheque from ntl once they admitted this final c0*k up.

Freedom from ntl=bliss (not the product, you know what i mean!)

[zoombini]

They can send the bailiffs round if they want, but as I already have writen evidence of an agreed final date for disconnection etc, if they come round before then they will get nowt.

There is already an agreed collection date for the box & it will be packed up & ready for him to collect on that date.
(minus the remote control batteries )

Any little bits will be in a bag & he can take them or I will throw them in the bin myself, however he will not be able to disconnect it in any way as I will already have done it while having Sky fitted.

I will also not be releasing any equipment back to anyone without proper identification & a receipt.

[michaelp]

That's what I was trying to forewarn you about on 5/5/04. I called them about this and the response was so unbelievably pathetic. c/s girl just keep saying 'that's how we do it', and I'm saying "but it's like I order a TV set, and the supplier says 'we will send you 3 and charge you for them, and then when you don't want the 2, we will collect and refund for them' ".
I just could not make any progress at all against her script. Eventually I just said cancel the direct debit, ignored the advance bill and waited for a correct bill after ceasation then sent a cheque.
It's a whole year later now, and I can still feel the sense of relief. I am not even entirely sure why, it's actually out of proportion with the practical quality of service I received. I suspect it's just that I completely lacked trust in NTL because I was misled and promised things that never materialised.
Anyway, I still think it's best to use the 'phone to contact NTL, just follow the call up the next day to check the first person has actioned and recorded it properly.

[Matuka]

Ah well, if it gets really bad I'm sure that there is someone on here that can help..