1GB Cap Letter!!!!

[Blake]

Why should the customers of NTL, be left behind? (including myself, yourself, and proberly most that post here)

Why should they not be able to recieve the "new" content from the BBC?

Because it's easier to move to adsl, than it is to have the current guidline reviewed ?

[Peach]

I take both your points. But, what I'm saying is for all the "fighting for a better service from ntl", what has been achieved? Ever. I'm yet to see a concession on their behalf. I'm still waiting for CR3 and the red button to do something useful.

[SMHarman]

Originally Posted by Peach

So go with BT then? ADSL isn't available in your area? How is this NTLs fault?

I can't go with BT / DSL even if I want to at the moment due to a hole I've dug myself into.

I switched to ISDN / Home Highway about 3 years ago (when NTL lied to me and said there was no cable outside my house / the cable outside my house was not connected to their network) - despite there being grey boxes on surrounding houses and a 2 door cabinet being directly outside.

So I then had two analogue phone lines a digital phone number and ISDN. For any of you that have never had ISDN it is near double the speed of dial up on 64k and 4x on 128k, it also connects in seconds.

Since then Mrs H has set up working from home and she adopted the second Analogue number as her business number and the digital number as her fax number (incoming faxes are collected bu the PC).

You cannot keep ISDN and go DSL. When they take the ISDN away you lose the two numbers mentioned above. Not really an option when they are plastered over national magazines, brochures etc. This leaves my only DSL option as to get a new BT line installed. This seems to confuse the .... out of them as they cannot run the service on a spare pair of the existing cable.

So until the number portability is sorted I am stuck with (and also happy with - except for upload speed) NTL BB. I'm sure I'm not the only one in such a predicament.

[Peach]

Granted you aren't the only one. But surely BT is the bad guy in this situation?

[Florence]

Originally Posted by Peach

So go with BT then? ADSL isn't available in your area? How is this NTLs fault?

Peach I feel that attitude isn't required, I have explained why I can't have ADSL I also choose to move to cable. I have agreed the cap is required but it needs modification to make it more suitable for families.
some how you seem to feel the need to attack me when I have never attacked others here. My main beef with NTL is the fact they have brought in the aup cap and has no way to monitor when you have a router...

There is certainly no need to get shirty with me if you don't like the thread dont post in it just to pick on other members you decide you dislike their views.

[Chrysalis]

Originally Posted by Peach

So go with BT then? ADSL isn't available in your area? How is this NTLs fault?

I take it you think its ok for NTL to be miles behind the competition then?

You want to accept it but go ahead you will be complaining in the future when new content does become available online and you cannot use it.

Dialup is not a viable alternative, its probably the reason why customers havent deserted ntl, most people I know who do have the choice between ntl and adsl have gone with adsl/sky, the ones who do use ntl (who have a choice) its because they save money, certianly not on quality of service.

As for the bbc content thanks for bringing that kitty, it is actually available now to schools and the like but soon it will be available to all the public, they are making all old tv programs 70s,80s,90s etc. available to download, things like grange hill etc.
Also available now is downloading old games (abandon ware), which I do a fair bit off, and whenever I buy software online I download it when possible as I get it quicker and I dont pay for shipping.

quote from ntl
650 short videos, 10,000 pictures or around 100 large software programmes downloaded per day).
end quote

100 small software programs maybe, to me a large software program is at least 1 cd in size.
I download music videos which vary from 60megabytes in size to around 300 megabytes in size so lets call it an average 180 meg a clip, that makes 28gig.

[Chrysalis]

Originally Posted by Peach

Granted you aren't the only one. But surely BT is the bad guy in this situation?

landlord is reason I am with ntl, BT line not allowed as part of my agreement meaning I can choose between dialup or ntl broadband for the internet, although ntl's service is poor it would take a extremely dire service to make dialup any kind of competiton.

[Peach]

I'm not picking on you. Apologies, if you feel I am, sincerely. I'd like to see changes within ntl. I think ntl's customer service record is **** poor.

But what I'm also saying is that, if ADSL is not in your area then this is a fault of BT. Sole responsibility to provide you with a broadband connection does not fall to ntl.

[Sociable]

Originally Posted by Peach

I take both your points. But, what I'm saying is for all the "fighting for a better service from ntl", what has been achieved? Ever. I'm yet to see a concession on their behalf. I'm still waiting for CR3 and the red button to do something useful.

Well for one we did get NTL to re-think the pricing policy on the 1 meg service. Yes that was a long time back but it was not the only time NTL did listen and respond.

The delay in enforceing the Cap till now was also partly as a response to our having raised the issue when the AUP was first changed.

They may shy away from openly acknowledging we are a factor when decisons are made but it is clear sites like this and others do have an impact.

[Peach]

I take it you think its ok for NTL to be miles behind the competition then?

No I don't. But time and time again ntl has ignored what people have asked for.

You want to accept it but go ahead you will be complaining in the future when new content does become available online and you cannot use it.

At this point, I'd probably change to ADSL. At the moment I can do with the service I've got.

[Peach]

Well for one we did get NTL to re-think the pricing policy on the 1 meg service. Yes that was a long time back but it was not the only time NTL did listen and respond.

The delay in enforceing the Cap till now was also partly as a response to our having raised the issue when the AUP was first changed.

They may shy away from openly acknowledging we are a factor when decisons are made but it is clear sites like this and others do have an impact.

I hope you're correct, I hope the service gets better. Until then, we're all just making ourselves bitter and twisted, bitching about the same things over and over again.

[SMHarman]

Originally Posted by Peach

Granted you aren't the only one. But surely BT is the bad guy in this situation?

Yes it is BT causing this problem. I'm also a ways from the exchange so I guess I could have problems when the speed gets ramped up over time.

As MovedGoalPosts said in post 463 it's the effect in the future that we all should be concerned about.

The guidance limit is not something I consider that I would regularly breach at the moment, but I know the bandwidth usage in my house must be increasing as software bloats and Mrs H uses iTunes radio and other bloated (legitimate) downloads such as product images etc.

Oh and living in a house (as you do) its not a commercial premesis so NTL commercial BB products don't apply.

Oh , I know its not post 1, but certainly early days.

[Peach]

I think that to some degree, we have to wait and see. If ntl start enforcing the cap to the point that they become uncompetative, by threatening anyone who goes over 1gb - as opposed to kicking off bandwidth hogs - it will hurt them financially and their reputation even more.

[Sociable]

Originally Posted by Peach

I hope you're correct, I hope the service gets better. Until then, we're all just making ourselves bitter and twisted, bitching about the same things over and over again.

We may be only a "pea" under the mattress but it matters not how many mattresses, quilts and comforters Princess NTL throws over us she will still be made to feel uncomfortable.

Patient but persistent pressure is the key and I have every faith that common business sense if nothing else will eventually prevail and NTL will eventually come round.

[Peach]

I think you are kidding yourself.

But, I sincerely hope that I'm wrong.