PVR release dates

[RUSTY]

NG10 may well be taking orders within days

[ecw199]

I emailed ntl today asking about the release date for the TVdrive. I recieved a very speedy reply that for once was not the standard 'early 2007' fob off they said they'd checked my Postcode (which is PO9) and that the release date for my area was 23rd January. They suggested that i phone sales and I should be able to pre book . So ever hopeful I rang sales and spoke to a man who was very friendly but wasn't really able to help. He was surprised I'd been told about a release date and said that he hadn't been trained yet and that the software wasn't capable of taking bookings yet. He did take my phone number and promised to phone me when booking became avaliable, so I will have to wait and see if he does

If anybody on the bromley platform manages to make a booking for the tvdrive, please post and let us know

[1701-e]

Originally Posted by Fingy

You are able to get it now in BT36 (Newtownabbey direction?) The only delay would be for the next available install crew. HTH.

On 28/12/06 they quoted me 05/01/07 as the earliest install for BT15 area so May'07 doesn't sound right.
Mine will be 06/01/07.

[kevin66]

Originally Posted by 1701-e

On 28/12/06 they quoted me 05/01/07 as the earliest install for BT15 area so May'07 doesn't sound right.
Mine will be 06/01/07.

I'd gotten the May 2007 date from CS who, it would seem, don't really know much about the actual availability of the TV drive. I phone Sales who've scheduled 20 Jan as my TV Drive installation date.

[airbus]

Originally Posted by airbus

Airbus is no longer a happy bunny infact airbus is a very very p****d off bunny!

The saga of today...so far ... watch this space ..
1230 comes and the nice ntl installer man calls, jump in car and zoom home to let him in .... so far so good ......

Said NTL installer has shiny samsung stb in his hands... asks him where shiny TVDRIVE is and am told not available yet , Next month m8 .

He calls work management who confirm to him they havent gota launch date for the TVDRIVE in the area yet.

I call NTHell CS who denie an order was ever placed and that an engineer is coming today (introduce Installer to Customer service guy... yadda yadda yadda OH ... !)
CS accept engineer is stood in my lounge after some debate CS decide that sales have ordered TVDRIVE in error and confirm it WILL NOT be available till December at the earliest and suggest engineer leaves for next job as its wasting his time !!!! (What about mine ?????).

Vent my anger at Wythenshaw CS Manager who offers to transfer me to disconnections if im so upset.

Ask for call to be escalated and why CS can order a product thats not available ... Answer: cos they can !.

1430 Get a call back from Manager at Wythenshaw explains the sales person who placed the order shouldnt have and he has backordered it for December and i will get a call when its released in December but that might slip in to 2007 !

well update time .....

Spoke to Sales before Christmas who ordered TV drive for Installation 3rd January !

Now installed ...
Working - touch wood
NO VOD/INTERACTIVE but hey !
And yeah id say its good
Airbus is once again a happy bunny and even happier since the nice lady in retentions has done him a right good bunny deal !!!!

[studiosonic]

Originally Posted by ecw199

I emailed ntl today asking about the release date for the TVdrive. I recieved a very speedy reply that for once was not the standard 'early 2007' fob off they said they'd checked my Postcode (which is PO9) and that the release date for my area was 23rd January. They suggested that i phone sales and I should be able to pre book . So ever hopeful I rang sales and spoke to a man who was very friendly but wasn't really able to help. He was surprised I'd been told about a release date and said that he hadn't been trained yet and that the software wasn't capable of taking bookings yet. He did take my phone number and promised to phone me when booking became avaliable, so I will have to wait and see if he does

If anybody on the bromley platform manages to make a booking for the tvdrive, please post and let us know

What email address did you send to?

[ecw199]

Hi

Go here http://www.ntl.com/home/contact/generic/customer.asp which will take you to their generic email enquires and send them an email requesting info on the tvdrive release dates in your area. They'll probably send you the fob off email saying 'early 2007'.

If you then reply directly to this email saying that you want more info and that your thinking of going over to Sky+ (even if you not) then hopefully you'll get a more personal reply. This worked for me

[studiosonic]

Thanks for the tip. I'd already used the online form - got a reponse back saying that due to the data protection act they can't call me back....well, thanks. I just asked for some info via email. I've now let them now that, and mentioned I'll be off to get Sky+ if they don't get back to me ASAP.

[sherer]

just mailed them and got a reply back saying that it will be available from the 23rd Jan.. will try ringing sales next week.

[ken]

any new on romford with TV drive

[thingi]

Hi all,

I've got my TVDrive install date :-)

I live in nottingham (NG2 postcode)... The install date 13th Jan :-)

thingi

[studiosonic]

Originally Posted by thingi

Hi all,

I've got my TVDrive install date :-)

I live in nottingham (NG2 postcode)... The install date 13th Jan :-)

thingi

I'm presuming Nottingham is Langley?

[quadplay]

Indeed it is.

[ecw199]

Hi Quadplay

You seem to be a man in the know! Does 23rd Jan seem like the likely launch date for tvdrive on the Bromley platform and any news on when/if we'll be able to pre book an install

[quadplay]

All I can say is what I've said above - that TVDrive will be available in Bromley areas before the end of the first quarter of 2007.