1GB Cap Letter!!!!

[Chrysalis]

Originally Posted by JustAnotherN00b

They did offer a choice they don't anymore

£27 for 512k BTBroadband, £37 for 1Mbit, 1GB/day guideline
£29 for 512k BTYahoo!, £40 for 1Mbit, 1GB/day guideline

of course the choice is still there, BT is just 1 provider out of many on the ADSL network.

[Charlie_Bubble]

Originally Posted by JustAnotherN00b

*Sigh*

We were discussing BT Retail products, not BT Wholesale. I am very aware of BT ADSL offers from Option 5 right down to Option 1 Wholesale, IP Central BT managed to Videostream, trust me teaching granny how to suck eggs!

Sometimes you tend to come across as a little android programmed by someone at NTL to advocate capping!

[Sociable]

Originally Posted by JustAnotherN00b

*Sigh*

We were discussing BT Retail products, not BT Wholesale. I am very aware of BT ADSL offers from Option 5 right down to Option 1 Wholesale, IP Central BT managed to Videostream, trust me teaching granny how to suck eggs!

Sorry but we are not discussing BT at all what we we are looking at is what NTL do.

Just because a n other company are not acting honourably or not doesn't let NTL off the hook.

My contract is with NTL and this is a discussion about the NTL AUP and how they are starting to enforce it.

Please can we keep the discussion on that topic and not worry about what "other" companies do or don''t do.

[Hell's Child]

It's something us employee's have an issue with. To put it simply there should be a cap but it should be in tiers (just like it is sold) i.e 600K users should have Just over half the cap that 1mb users should have. If they tiered it properly then we could still please the top end users whilst not having the lower end users seeing any adverse loss of speed in their connection. This is apparently being looked into (so we are told) however I do find a lot of our customers on the 1mb service are using it for buisness purposes and trying to avoid business rates. Fair enough but they are the people who wind me up when they complain about the cap.

Simple answer is NTL still have the highest numbers of Broadband customers in the country which means that it can't be affecting the average user.

[asdf]

Originally Posted by Blake

Installed a trail version of du meter, currently, just listening to radio, uses approx 24k/sec. times that by 12hours .. there's the limit.. and all legal stuff!.

Maybe you should check your working out

I assume you mean 24kbps? Not 24KBps? 'cause to be honest I can't see why any radio would need 24KBps :p

1Gig works out something like 128kbps flat out for a whole 24hours.

[Hell's Child]

Originally Posted by Sociable

Sorry but we are not discussing BT at all what we we are looking at is what NTL do.

Just because a n other company are not acting honourably or not doesn't let NTL off the hook.

My contract is with NTL and this is a discussion about the NTL AUP and how they are starting to enforce it.

Please can be keep the discussion on that topic and not worry about what "other" companies do or don''t do.

the problem is that although this is an ntl directed site, what our competitors do directly relates to what we do. You cannot have a go at ntl for having a cap and then complain that it's nothing to do with the ntl related discussion when somebody points out that other isp's also have caps in place. I am not saying that the issue should be detracted from and that we should start talking about bt but comparrisons have to be made for the whole picture to be shown.

[Charlie_Bubble]

Originally Posted by JustAnotherN00b

Nah it's something I feel strongly about and have for a while, due to having connection probs of my own before working here and trying to fix other people's where networks were loaded unusually highly despite not being 'overloaded' with modems.

EDIT: Repped you for that post and hope loads of others do too, well said that man

LOL Hehe, glad that you took that in the spirit it was intended.

You're entitled to fight the pro-cap corner as it probably directly affects your workload, but as customers a lot of us have the opposite opinion. I don't approve of the blanket 1 gig cap. I'd be happier with a 3 gig per day cap. 1 is just too low in my opinion. I haven't received a letter and I've admitted in this thread I've gone over the limit, but I don't do it all the time and normally it's not much over 2gig. On my craziest day I think I once hit about 6! This week I doubt all my downloads have totalled half a gig, because I haven't done much apart from a little bit of surfing, but if I chose to update the newsgroup listings in agent I'd probably get halfway to the cap just doing that as some groups have a million + msgs.

[Florence]

Originally Posted by Hell's Child

It's something us employee's have an issue with. To put it simply there should be a cap but it should be in tiers (just like it is sold) i.e 600K users should have Just over half the cap that 1mb users should have. If they tiered it properly then we could still please the top end users whilst not having the lower end users seeing any adverse loss of speed in their connection. This is apparently being looked into (so we are told) however I do find a lot of our customers on the 1mb service are using it for buisness purposes and trying to avoid business rates. Fair enough but they are the people who wind me up when they complain about the cap.

Simple answer is NTL still have the highest numbers of Broadband customers in the country which means that it can't be affecting the average user.

I would rep you but my quota is up...

I feel NTL need to listen and tier the cap... I also feel that excessive use should be moved automtically to business rate. I remember another ISP doing that and the limit was quite high perhaps 60gig a month makes you have to move over to business. This could be put into the AUP if this makes it easier than charging a fee per gig over the limit.. But to be fair daily use changes it is flexible.. NTL are not being flexible with a daily cap a monthly one is fairer.

[MovedGoalPosts]

Originally Posted by Hell's Child

Simple answer is NTL still have the highest numbers of Broadband customers in the country which means that it can't be affecting the average user.

Potential customers for BB services have a choice, in many ntl service areas between cable and ADSL. If you choose cable, for whatever reason, then it's ntl or nothing. If you choose ADSL, then you get a choice of many ISPs. Many users still do not have a choice as ADSL has not rolled out fully accross the country, or even where it has, if they want the top tier speeds they have to be close to the exchange. technically therefore tose who desire speed may not have a choice of service. In many ways ntl have a monopoly on choice.

If you compare overall the number of ADSL users to the number of NTL based users in a comparatively served area, what is ntl's market share - I doubt ntl would wish to publicise that.

If you are stuck with ntl as your only practical option, you are stuck with the limit. But that will harm ntl's long term development and market share.

[Hell's Child]

Originally Posted by Kitty

I would rep you but my quota is up...

I feel NTL need to listen and tier the cap... I also feel that excessive use should be moved automtically to business rate. I remember another ISP doing that and the limit was quite high perhaps 60gig a month makes you have to move over to business. This could be put into the AUP if this makes it easier than charging a fee per gig over the limit.. But to be fair daily use changes it is flexible.. NTL are not being flexible with a daily cap a monthly one is fairer.

Does that mean you agree or disagree?? ;-)

[Shaun]

Originally Posted by JustAnotherN00b

So why should you pay the same as an average home user on 1Mbit? I pay for it and use 20 - 25GB a month as already stated. Why should we pay the same?

I think of it like road tax, you may only do 10 miles a week and someone else may do 700 but you all pay the same (depending on engine size).

I'm not for any cap at all, I never have been and I'm now glad that I'm with a company that doesn't cap you at all.

BUT (and you knew there would be one) I do think 3+ Gb a day is excessive, and people d/l this amount regularly should think seriously about whether its going to be sustainable to carry on.

[Chrysalis]

I am going to calm down on this now, we are all arguing with each other

Bottom line is I hope the end solution is good for all

[Hell's Child]

Originally Posted by MovedGoalPosts

Potential customers for BB services have a choice, in many ntl service areas between cable and ADSL. If you choose cable, for whatever reason, then it's ntl or nothing. If you choose ADSL, then you get a choice of many ISPs. Many users still do not have a choice as ADSL has not rolled out fully accross the country, or even where it has, if they want the top tier speeds they have to be close to the exchange. technically therefore tose who desire speed may not have a choice of service. In many ways ntl have a monopoly on choice.

If you compare overall the number of ADSL users to the number of NTL based users in a comparatively served area, what is ntl's market share - I doubt ntl would wish to publicise that.

If you are stuck with ntl as your only practical option, you are stuck with the limit. But that will harm ntl's long term development and market share.

That's not ntl's fault that's upto to suppliers of the adsl network to do something about. Don't forget we don't cable a lot of the country and there are other cable suppliers in differect area's (telewest), and, in all honesty, there Broadband technology it a darn site more advanced than ours, half of the problem ntl have is the large shareholding that is owned by banks etc, they won't bankroll upgrades because of the cost involved, so the only way ntl can afford the upgrades etc is to use company cash which at the moment is very scarce. I do know however that ntl is reducing expenditure by getting rid of half full buildings etc.

[Sociable]

Originally Posted by Hell's Child

the problem is that although this is an ntl directed site, what our competitors do directly relates to what we do. You cannot have a go at ntl for having a cap and then complain that it's nothing to do with the ntl related discussion when somebody points out that other isp's also have caps in place. I am not saying that the issue should be detracted from and that we should start talking about bt but comparrisons have to be made for the whole picture to be shown.

I take it you see what I mean though about what some other company doing is no justification for NTL doing the same.

You appear to agree with us that how it is set now is wrong do you also agree that how it was introduced and STILL is not highlighted in the advertisng is also wrong?

Also do you agree that shifting some useage to off-peak times would help reduce congestion more than simply limiting total transfers in a 24 hour period?

EDIT: And given your view on upping the allowance for higher tiers the possible negative effect of a user using all their allowance at peak time would actuall make the matter worse not better unless any increase was only used off-peak.

[Stuartbe]

Well - So much for NTL's T's and C's

There was a NTL sales van outside mcdonalds in Luton today...

On the side was a big sighn stating " unlimited internet "

I spoke to the guy in the van and told him that I was interested in the service. I asked him if there is a limit on downloading ? No he said - there isn't

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have taken some pictures of the van ... Apologies for the quality but I took them with my old mobile/camera.........