Ok, here's my timeline of correspondence with VM:
30th October 2011 - I post on the VM community stating I'm sick of having slow speeds on my supposed 50mb service.
7th November 2011 - John_O replies:
Quote:
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I have checked your connection and can see that you are affected by local upstream utilisation issue on your chassis (local router), which will be causing your speed to slow during busy periods. This issue is currently with our Planning team who will be publishing a fix date as soon as possible. The reference for this issue is F001761613. Please accept our apologies for any inconvenience this may be causing you.
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14th November 2011 - I spoke to VM customer services and they informed me the fix date for F001761613 was 23rd November.
20th November 2011 - I got fed up and downgraded to the 10mb service, and convinced VM to reactivate my old Ambit modem (so I'm not on the Docsis 3 network) and speeds were fine, ping was good and internet browsing and streaming were enjoyable again.
6th December 2011 - I post on the VM community asking for an update on fault F001761613.
14th December 2011 - John_Hag replies:
Quote:
I have just checked ticket F001761613. The underlying problem has been referred to our Design team but, as yet, we do not have an estimated completion date.
Additionally, there is a SNR problem which is exacerbating the underlying problem. The latest update was timed at 14:17 today which said that our engineers were still trying to identify the source of the interference on our network which is causing the low SNR. We apologise for the continuing inconvenience.
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15th December 2011 - I query the conflicting information I've received.
20th December 2011 - Patrick_F replies:
Quote:
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I apologise for the ongoing problems. Ticket reference F001833376 is still open for FEC errors and low SNR on the local network upstream you are connected to with an estimated fix of December 21st. Because of the nature of the fault, the levels of utilisation are naturally much lower as the connection in the area is currently unusable. I asked for an update to this utilisation ticket, under reference F001796853, so we also have an esitmated fix date for this. My fear is this will get pushed back with the current FEC and SNR problems. These problems only related to Acton UBR 11 Cable 3/1 and no other CMTS' are affected within these tickets.
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24th December 2011 - I reply asking if these problems he's quoted me relate to the 50mb service or the 10mb service I'm on now (which I'm not experiencing problems with). He mentions "Acton UBR 11 Cable 3/1" and says no other CMTS' are affected.
30th December 2011 - Mark_Wilco replies:
Quote:
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Hi, ticket F001761613 is showing as restored.
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15th January 2012 - I upgrade to the 50mb service again, believing it's been fixed.
15th January 2012 - The problems begin again, and I post this thread.
---------- Post added at 12:14 ---------- Previous post was at 11:51 ----------
I've just done some digging and it seems that on 30th December Mark_Wilco wrote on my thread "
Hi, ticket F001761613 is showing as restored."
But on another thread the same day he wrote:
"Ticket F001761613 has an estimated fix date of 18th January 2012 (this date is subject to change)"
I just don't know what to believe...
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