Came back to 50mb, wish I hadn't...
 

Well, I had 50mb for months, before it became unusable. So I switched back to the 10mb service, and back to my trusty Ambit modem. Speeds were great (albeit limited to 10mb) and 100x more usable than the 50mb service.

So, I was reliably informed by VM that the over utilisation issue on my local hub was fixed, so thought I'd upgrade and enjoy blisteringly fast downloads again.....Big mistake.

The jerkiness and constant buffering on steaming media is back to haunt me.

This is my thinkbroadband monitor from yesterday (10mb service):

http://www.thinkbroadband.com/ping/s...05-01-2012.png

And this is mine so far today:

https://www.cableforum.co.uk/images/...2012/01/53.png

Speedtest/Pingtest results:

http://www.pingtest.net/result/54604284.png https://www.cableforum.co.uk/images/...2012/01/54.png

Tracing route to bbc.co.uk [212.58.241.131]
Over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 27 ms 29 ms 7 ms 10.245.148.1
3 110 ms 19 ms 11 ms brnt-core-1b-ae1-143.network.virginmedia.net [2
13.104.146.165]
4 55 ms 54 ms 33 ms brnt-bb-1b-as1-0.network.virginmedia.net [213.105.174.249]
5 33 ms 25 ms 12 ms brnt-bb-1a-ae0-0.network.virginmedia.net [213.105.174.225]
6 41 ms 15 ms 162 ms glfd-bb-1b-as1-0.network.virginmedia.net [212.43.163.105]
7 36 ms 161 ms 10 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
8 17 ms 17 ms 39 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
9 14 ms 10 ms 58 ms 212.58.239.249
10 103 ms 14 ms 29 ms 212.58.238.149
11 70 ms 84 ms 38 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Any ideas? The service is shocking! And they've obviously lied saying the over-utilisation issue was fixed.

What site is it I can look at the average pings for each UBR?

Re: Came back to 50mb, wish I hadn't...
 

http://ukinternetreport.co.uk/cmts/[COLOR="Silver"]

Re: Came back to 50mb, wish I hadn't...
 

ok thanks...

However it shows none of the acton UBR's looking too bad, ping wise. When I check my UBR, it comes up as: "uBR: acto1-2-0, Location: Acton (acto)". Which one's mine then?

Just did another ping test: http://www.pingtest.net/result/54608450.png. Ridiculous.

Re: Came back to 50mb, wish I hadn't...
 

Power levels?

Re: Came back to 50mb, wish I hadn't...
 

ok as far as I can see, I have a -15dB attenuator fitted:

Re: Came back to 50mb, wish I hadn't...
 

They're over 9000...

Re: Came back to 50mb, wish I hadn't...
 

Acton hasn't been upgraded to 100Mb yet, its scheduled for April 2012

http://shop.virginmedia.com/content/...%2001%2012.pdf

Re: Came back to 50mb, wish I hadn't...
 

I'm confused... what's over 9000?

And whats the 100mb upgrade got to do with this? lol

Re: Came back to 50mb, wish I hadn't...
 

ignore it

not sure, ignition, qas, sirus etc. will know more so don't believe everything I say here. the 100Mb being available may ease the load but then again its capacity that needs sorting out :confused:

Re: Came back to 50mb, wish I hadn't...
 

Ok thanks, but i can't put up with this service until April, if it's not improved in a few days again I'll be downgrading to the 10mb service again, it was perfect...

Re: Came back to 50mb, wish I hadn't...
 

send a written complaint, email to the CEOs office

also just curious, when do your free upgrades kick in... http://www.virginmedia.com/doublespeed

Re: Came back to 50mb, wish I hadn't...
 

Already done, he's already applied a couple of 50% compensation payments to my account to make up for the poor service, after i complined to the ombudsman. But didn't really say much about the problem highlighted.

Re: Came back to 50mb, wish I hadn't...
 

classic example that a lesser congested slower service is better than a highly congested faster service.

The problem now is if you downgrade they will probably keep you on docsis3.

Re: Came back to 50mb, wish I hadn't...
 

Yes that's what happened on mine with a VMNG300 and I imagine the Superhub may be the same - I think they must support DOCSIS 1/2 as they have a green light which indicates that although on 30 and above I imagine it's a fault condition.

Speed wise mine holds up well on 10Mbps - after all anybody paying for 100 and only getting 10 would probably just bin VM. Not sure what the ping and jitter would be like for gamers - my VOIP phone seems OK but I guess that's not a reliable pointer. Also my TBB monitor isn't anywhere near as bad as the gory example posted.

Re: Came back to 50mb, wish I hadn't...
 

Where did you hear the over utilisation had been fixed?
I'm on the same uBR and take a look at this thread for updates: http://community.virginmedia.com/t5/...428571/page/10 (Latest fix date given February 8th)