Motorola UBR Issue - Page 2

MadK9 · 22-02-2010, 07:27

Quote:

Originally Posted by Broadbandings

Ah I see that even now on my 50M here in Mortlake. Heavy usage = disconnection, it's great.

Doesn't even have to be heavy usage imho, i went to grab the latest Nvidia drivers the other day, i had managed to get 1.2meg then net went bang... its like they dont want us to download at all..

Its strange as well, i actually managed to download DoW2 from Steam at full speed 2 nights ago without an issue (4.1gig), yet 2 hours later i tried to install Company of Heroes from steam and suffered DC's for about 30mins until i gave up.. Its so intermittent, and with 4 other people using the net here at home, its just a nightmare as i never know when its going to go off, even though they have been told to announce any downloads they want to start, its inevitable that some Windows Update, Virus update starts then the shouting starts, how was downloading...

What gets my goat up about this, is im still paying the same price for a product that only 50% works, yet according to CS my net is working so i cant have any reductions... yet i quoted the REF number....

Ignitionnet · 22-02-2010, 07:49

Why even ask for discounts? If it breaks so much get rid as it's clearly not fit for purpose, stuff paying less get something that works.

Nothing personal to you by the way sir it just confuses me that people have services which aren't fit to be called a 'service' and ask for discounts on them meaning they still fail to perform they just pay less for the failure.

pabscars · 22-02-2010, 08:58

Quote:

Originally Posted by Welshchris

i get an error message it cannot find the DNS also i have a problem where i only get 1.3mb upstream and Virgin dont know why.

I got this last night, and everything on my network got booted off, then a quick reboot and service was resumed.

Re: the upstream, Ive been told its to do with spikes in utilisation and that its not bad enough yet to warrant a fix, which can only mean one thing.

Its gonna get worse.

Ive also been told I,m not on the Motorola kit, so what broadbandings said about it affecting all BSR's rings true

Pantsu-san · 22-02-2010, 12:46

Quote:

Originally Posted by Broadbandings

they just pay less for the failure.

Or, in some cases, they don't pay at all

Welshchris · 23-02-2010, 14:30

Quote:

Originally Posted by pabscars

I got this last night, and everything on my network got booted off, then a quick reboot and service was resumed.

Re: the upstream, Ive been told its to do with spikes in utilisation and that its not bad enough yet to warrant a fix, which can only mean one thing.

Its gonna get worse.

Ive also been told I,m not on the Motorola kit, so what broadbandings said about it affecting all BSR's rings true

I think utilization does play a part in some of the issues also.

once or twice last week during the holidays when there would obviously be more people using the net i had a number of problems again where usually its not that bad phaps it reboots twice a week usually.

III · 24-02-2010, 10:19

Quote:

Originally Posted by Welshchris

Its still ongoing here in swansea so i was informed last week.

reference number is F001105016...

what i was told was this......
The issue is still being investigated by our network teams and Motorola.
The fault has been logged for intermittent connection drops for some
modems on Motorola chassis.

The problem what i was told by a network engineer was... for some reason where packets of data are sent down to the modem every so often to keep the connection live suddenly stop and drops the connection and wont reissue an IP address in some cases.

The problem in Swansea started in August but i do know its not only affecting Swansea, Edinburgh is also an affected area according to Virgin and they did say other areas but didnt specify.

---------- Post added at 23:54 ---------- Previous post was at 23:54 ----------

3 software updates have taken place in Swansea since August so im told and they havnt solved it.

That ticket reference is for a BSR in Scotland, you are clearly confused sir.

Welshchris · 24-02-2010, 10:47

i think if u check my post on the newsgroups that is what i was given and so was another poster on here given the same refrence for the same issue in BELFAST.

So they must be putting it all under the same refrence number.

III · 24-02-2010, 15:02

<cruise control on>

I CHECKED IT MYSELF AND THAT FAULT REFERENCE IS FOR A BSR IN SCOTLAND AND NOT A NATIONWIDE FAULT!

<cruise control off>

BTW, using capitols does not make you right or because it is seen as the text equivalent to shouting, fear me into agreeing with you.

Welshchris · 24-02-2010, 16:01

im just stating what i along with a few others including what someone else on here in Belfast has been given by Virgin.

darwin · 24-02-2010, 17:59

Quote:

Originally Posted by III

<cruise control on>

I CHECKED IT MYSELF AND THAT FAULT REFERENCE IS FOR A BSR IN SCOTLAND AND NOT A NATIONWIDE FAULT!

<cruise control off>

BTW, using capitols does not make you right or because it is seen as the text equivalent to shouting, fear me into agreeing with you.

Well you clearly havent been on the Virgin Media newsgroups , as there are loads of people from all over the UK , myself included , who have put under that fault ref.

speedfreak · 24-02-2010, 18:11

With regards to the fault ref, I can confirm that on the newsgroups 2nd line said about Preston, lancs BSR....

The issue logged under F001105016 is causing intermittent loss of
connection and is being investigated by Motorola who provide the chassis
type that this issue is happening on. We are unable to provide a theory
as to why this is happening but as mentioned Motorola are looking into
this for us.

Welshchris · 24-02-2010, 19:29

They must be issuing it all under the same reference number for same fault.

III · 24-02-2010, 20:03

If there is a fault being investigated as a Motorola BSR issue then its not under the reference you quoted Chris.
That is for two instances on a BSR in Scotland.

Welshchris · 24-02-2010, 20:10

if thats the case why have these people in Preston and Lancs etc also been put on the same reference for the issues on their BSR?

III · 24-02-2010, 20:21

That's not for me to find out or even care about, it's for you to get the correct reference so you may chase the progress.

It would seem the fault and fault reference you have been chasing for months has been resolved since there have been 5 code updates to the Moto kit

Moto maybe doing some analysis, though you can be sure that since the 'BSR fault' is so limited that investigation into local network would also be done. With that said, its not correct to call this a BRS fault since the root cause has not been discovered.