Setting up microsoft outlook to send and recieve old email address with virgin - Page 2

Peter_ · 26-12-2009, 23:26

Is this a new email address such as @virginmedia.com that you are trying to use or an old @ntlworld.com address from when you were previously a customer.

Kymmy · 26-12-2009, 23:29

Either way it wouldn't come up with the following

Quote:

Originally Posted by skki

the error i get is:
sending reported error (0x800cc0d) cannot find the email server. verifiy the server informstion in your account properties

Sounds more like he can't reach the address than it rejecting him

skki · 26-12-2009, 23:31

Ok i get a esmtp server ready?

Peter_ · 26-12-2009, 23:32

If he is using an old email address from a previous account then as part of the migration process to the googlemail platform it will probably have been deleted due to it being an orphaned email address.

If he now has a brand new account then the servers will be for the google platform which also require SSL.

Kymmy · 26-12-2009, 23:33

OK, that totally discounts the server not ready error..

Do you have an antivirus that checks your outgoing emails?? Try turning off the email checking if you have

Also in line with what Moldova is saying what is the last part of your email address???

skki · 26-12-2009, 23:37

Yeah tried 587 still owt.

---------- Post added at 22:37 ---------- Previous post was at 22:33 ----------

yeah it's a virginmedia account although im using ntlworld for the smtp even on the virgin email which works fine with outlook.

Peter_ · 26-12-2009, 23:41

Here is the settings for a @virginmedia.com account http://www.virginmedia.com/help/virg..._pop.php#76147

Kymmy · 26-12-2009, 23:42

Moldova and myself asked the question as this year VM moved all the new email accounts off-site, so what is the last bit of your primary email address

XXXXX@ntlworld.com or XXXXX@virginmedia.com

??

[edit] Moldova beet me to it

skki · 26-12-2009, 23:47

Moldova do you know how many time ive been taken to that link! for 1 it outlook express and to thats just for virgin email.

---------- Post added at 22:47 ---------- Previous post was at 22:46 ----------

Kymmy email @virginmedia.com

Peter_ · 26-12-2009, 23:49

Quote:

Originally Posted by skki

Moldova do you know how many time ive been taken to that link! for 1 it outlook express and to thats just for virgin email.

Outlook is just an easier version of outlook express and uses exactly the same settings in an easier layout with a test function, but we do not support it.

If you know how to set up outlook all you do is transfer the relevant settings over.

skki · 26-12-2009, 23:53

Ok i have tried these settings and thay dont work infact they didnt even work for the virgin email i had to change the smtp.virginmedia.com to smtp.ntlworld.com and i got that from another person not virgin who as ive said benn no help at all.

Peter_ · 27-12-2009, 00:05

Quote:

Originally Posted by skki

Ok i have tried these settings and thay dont work infact they didnt even work for the virgin email i had to change the smtp.virginmedia.com to smtp.ntlworld.com and i got that from another person not virgin who as ive said benn no help at all.

Have you actually set up an alias for this @virginmedia.com account, instead of say ab123c4567@virginmedia.com to something along the lines of johnsmith@virginmedia.com as unless you have set up an alias it will never ever work.

If you have an alias and you cannot get the instructions to work on your @virginmedia.com address then you are doing something wrong which is usually not ticking the SSL boxes and changing the server numbers and forgetting the tick box for this server requires authentication.

skki · 27-12-2009, 00:21

Alias? sorry mate you lost me. i have an email blah.blah@virginmedia.com

Peter_ · 27-12-2009, 00:23

Quote:

Originally Posted by skki

Alias? sorry mate you lost me. i have an email blah.blah@virginmedia.com

I was asking if you have a email alias such as your name rather than the number one that you are issued with.

skki · 27-12-2009, 00:34

no i was not issued with and email we chose and yes it's my partners name who pays tha account